Technical Project Manager Resume

SUMMARY

Adaptable and highly motivated Telecommunication Project Manager who applies telecom and IT project operations and software knowledge to achieve customer and client goals.
Focused on maintaining quality assurance standards. Skilled in supervising and directing projects involving telecom such as installations, disconnects, engineering initiatives, and production design.
13+ yrs of Telecommunications experience in multiple roles
Strong aptitude for Telecommunications Technology across multiple platforms

PROFESSIONAL EXPERIENCE

Confidential

Technical Project Manager

Responsibilities:

Coordinate status and delivery of internally initiated improvements and product - driven initiatives
Interface with internal Network Engineering, Test, Product, Operations, Planning, and Deployment teams to ensure project entrance and exit criteria are being met, to drive the prioritization of projects and to ensure that resources are being utilized efficiently.
Proactively identify areas of risk related to scope, resource constraints, and process breakdowns
Coordinate departmental or cross-functional teams, focused on delivering new or upgrading existing products
Manage the implementation process of a company's products and services
Identify and communicate project scope and ensured program milestones and objectives were met
Organize cross-functional activities, ensuring completion of the project i.e. product on schedule.
Use reporting and metrics from multiple order entry, workflow and inventory software systems.
Use specific knowledge about one or more technical areas to research, plan, communicate and achieve objectives through program/project team.

Confidential

Project Manager

Responsibilities:

Responsible for managing resources to execute projects or project components from inception through implementation.
Worked directly with project and business leaders to identify analytical requirements and feeds requirements to systems/report writers to support the needs of the business.
Supported training, communications, and change management within the organization.
Responsible for effective communication via phone, email and in system notes/orders, etc.
Drove the development for projects that support products or operational processes. Designed, developed, implemented and maintained business solutions around daily management reporting, executive level performance reporting, problem identification, etc.
Established the appropriate project/team structure, reporting and metrics to measure and monitor performance against plan

Confidential

Technician

Responsibilities:

Provided technical training to Tech I level personnel
Worked with internal peer teams to assist with customer trouble resolution
Provided technical to SE’s/CCM for issues with orders
Obtained intermediate understanding of Voice Network functions such as SS7 signaling or SIP protocols for Soft Switch or Circuit Switch Voice Platforms
Performed tasks associated with the maintenance and installation and change of company voice network with a good understanding of telecommunications
Responsible for effective communication via phone, email and in system notes/orders
Monitored and resolved performance issues of the telecommunication networks including usage, load patterns and system response
Had a working knowledge of Windows operating systems