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Agile Program Manager Resume

SUMMARY

  • A self - starter, knowledgeable in different Project Management methods and tools, comfortable dealing with ambiguous and structured environments.
  • I’m passionate about making teams successful by supporting self-organization, driving continuous improvement, and improving culture and behavior.
  • I have helped geographically disparate teams collaborate on projects delivering great experiences for stakeholders.
  • It pains me when people make processes complicated and I take pride in making concerted efforts to overcome odds and facilitate success.

TECHNICAL SKILLS

  • Project Management
  • Smartsheet
  • Organization
  • Jira
  • Scrum
  • Process improvement
  • MS Office
  • Agile
  • Software migration

PROFESSIONAL EXPERIENCE

Agile Program Manager

Confidential

Responsibilities:

  • Coordinated overall effort and reporting for software implementation project of Jira for entire firm incl. 900 teams/ 9,000 people
  • Established and implemented processes and procedures ensuring project met stakeholder expectations
  • Monitored work efforts constantly and escalated issues for resolution preventing time overruns
  • Developed and implemented dashboard and database system in Smartsheet, tracking and reporting on key project milestones
  • As main POC for all project stakeholders, coordinated all project communications
  • Partnered with leadership identifying opportunities for improvement

Scrum Master

Confidential

Responsibilities:

  • Scrum Master for 3 scrum teams (on/offshore) on SaaS development project
  • Served as the liaison between software development team and client
  • Coordinated project alignment meetings
  • Optimized processes for maximum efficiency enabling Scrum teams time to work
  • Led all agile rituals/scrum ceremonies; sprint planning, estimation, refining (grooming), stand - ups, estimations, meetings
  • Shielded teams from distractions/ impediments reducing wasted time
  • Documented, reported program status/ progress to client/ stakeholders
  • Teamed with Dev., UX, QA, ensuring complete project plan covered everything
  • Mentored Product Owner on user story writing
  • Documented realistic project plans (sprints) ensuring deadlines and targets met for project on tri-weekly basis
  • Acted as Business Analyst (BA) during staffing shortage

Project Manager

Confidential

Responsibilities:

  • Lead and coordinated support mapping for entire SaaS platform: 35,000 users
  • Planned & led requirements gathering across multiple teams for early adopter software implementation project
  • Developed and implemented metrics dashboard for tracking, tasking, reporting support requests, decreasing turnaround time
  • Planned process alignment efforts for disparate support teams and vendors
  • Authored, owned, published FAQ and troubleshooting library, centralizing knowledge for entire implementation
  • Identified and recommended improvements to internal processes

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