SUMMARY

• 7 years of all - encompassing experience as a Business Analyst and frontline leadership role in System Development Life Cycle (SDLC).
• Effectively interacted with customers and Subject Matter Experts (SME) to gather business requirements across multiple business process areas.
• Strong experience in coordinating Business Process Management (BPM), Joint Application Development (JAD) sessions and interviews to converge towards a design acceptable to the customer and feasible for the developers.
• Participated in business project assessment, functional analysis and requirements gathering and converting business requirements into functional requirements.
• Interacted regularly with development team, database designer, system administrator and the senior management to meet the deadlines of Project milestones.
• Adept in performing Gap Analysis, Feasibility Analysis, Risk Management and SWOT Analysis to check the compatibility of the existing system infrastructure with new business requirements.
• Proficient in writing detailed use cases, developing test cases, working with QA teams during testing.
• Effective in working with business stakeholders, VP’s, MD’s, Support Managers off-site and on-site, Senior Project Managers, Project Managers, Solution Architects.
• Proficient in creating Business Requirement Documents (BRD), Functional Requirement Specification (FRS) document, Functional Design Document (FDD), User Requirement Specifications (URS) document, Use Case Diagrams, Activity Diagrams, and Sequence Diagrams using MS Visio and Rational Rose.
• Excellent Analytical skills to understand the business process and Functionality, Requirements and translate them to system requirement specifications.
• Excellent in SDLC processes including waterfall, Agile, and extreme programming.
• Excellent experience in MS Office Suite, MS Project, MS Visio and gathering user requirements and technical documentation. Experience in One Data system, Configuration Management, process modeling, Business process model notation.
• Experience in Utilities & Gas, Marketing, Telecom and Logistics Domain.
• Experience in ITIL, ITSM, Incident Knowledge Management.
• Skilled in coordinating and communicating between Developers, QA Teams, Management, QA and project leads and stakeholders to keep them informed at all the times about the development and the open issues, Support CDE Integration Office processes within the Service Management Team.
• Conducted functional walkthrough, User Acceptance Testing (UAT) sessions, and assisted the development of User Manuals for customers.
• Exceptional communication skills result oriented professional who combines formal education/certifications with experience gained from research and hands-on opportunities.
• Analytical, methodical and resourceful approach to problem solving, identifying root causes and corrective actions to meet short and long-term business, financial and system requirements.

TECHNICAL SKILLS

• JAD Session
• GAP Analysis
• HP Quality Center
• HP ALM
• Waterfall
• Agile
• SDLC
• Lotus Notes
• MS Office
• MS Outlook
• MS Visio
• MS Project
• MS-TFS
• Windows 2007
• MS SQL Server
• Enterprise Content Management.

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Business Analyst (UX) / Project Manager

Responsibilities:

• Support Cox’s NOC team with enterprise tool solution.
• Conducted Gap Analysis by creating process flows highlighting the differences between the Current (As Is) environment versus the Target (To Be) environment.
• Management of PPM projects that includes Network equipment’s.
• Documented Functional Requirement Document to the technical team for more clarity on the requirements.
• Documenting Business Requirement d ocument to capture all stakeholder need.
• Conduct JAD session with boundary partner to define requirements and or use case.
• Projet Cost & Resource management and forecasting
• Customer, Partner and Vendor relationship management.
• Facilitated brainstorming sessions and conducted meetings to elicit requirements from the Business partners, Sponsors and Users.
• One-One interviews with NOC SAT’s to get better understanding of pain point.
• Document RCA (Root Cause Analysis) in event of an issue after or during of product launch.
• Documenting lessons learned and project closures activities.
• Conduct vendor evaluation to determine if prospective vendor meet the organizational standards
• Project Risk management and Stakeholder communication.
• Conducting Project kickoff meeting and communication management.
• Collaborated with UX team to maximizing customer satisfaction.
• Coordinate with product management to develop a shared vision for our roadmap
• Create wireframes, specifications, audits, heuristic evaluations, taxonomy recommendations, task flows, and prototypes
• Support user testing, provide insights from a user-centered perspective, and assist with testing and review of designs for feedback and effectiveness
• Collaborated with cross function team to provide world class tool solution
• Build dashboard using PowerBi tool

Environment: UET, Oracle SQL, PPM, MS Word, MS Power Point, MS Excel, MS Project, JAD Sessions, MS Outlook, UML, CRM, VISIO, Agile development.

Confidential, Atlanta, GA

District Manager / Business Analyst

Responsibilities:

• Oversee all sales and business development function, including new product rollouts, key account management, customer relationship development, contact negotiation, and order fulfillment.
• Provide cross-functional team training, coaching, and mentoring.
• Evaluate and select qualified candidates to fill management position within GA/FL market
• Assists store manager in promoting their stores by providing training and liaison support with marketing strategies
• Monitor and analyze business trends across all stores within district; develop and implement plans to maximize sales and meet or exceed goals within district for all Key Performance Indicators including sales, payroll, expense control and store contribution
• Ensure protection of company assets by meeting or exceeding established shrinkage goals within the district
• Captured the scope of the project by defining the boundaries, Critical to Quality objectives (CTQ's) and the purpose.
• Conducted Gap Analysis by creating process flows highlighting the differences between the Current (As Is) environment versus the Target (To Be) environment.
• Created the Business Requirements Document (BRD) to clearly define each business goal in terms of meaningful and structured functional requirements along with detailed process flows (using Visio) and respective SIPOC analysis.
• Facilitated brainstorming sessions and conducted meetings to elicit requirements from the Business partners, Sponsors and Users.
• Documented and delivered Functional Design Document to the technical team for more clarity on the requirements.
• Creating user flow diagrams, wire frames for developing the prototype of a mobile phone application.
• Developing logistics plans for enhancing workflow involving inventory, production, and distribution
• Creating and reviewing procedures for maximizing customer satisfaction
• Planning budget and cost-effective methods to reduce wastage in production and optimal utilization of storage capacity.
• Created Use Cases to support the High Level Design document in Analyze phase.
• Created conceptual wireframes to assist the developers in better understanding of the requirements.
• Created the UAT Plan and test scripts and participated in UAT.
• Created the Traceability Matrix to map the functional requirements with test scripts, wireframes and High Level Design (HLD).
• Mentor junior team member with assistance of project managers and Architects
• Coordinate and conduct walkthroughs of business requirements documents with project team and client organization.
• Used HP Quality Center to track the enhancements, changes and defects.
• Trained Users by documenting and giving presentations regarding the changes and new functionalities and managing it with the help of configuration management.
• Created Release Notes prior to each implementation.
• Created and maintained Meeting Minutes / Issues Log and ensured timely resolution of all outstanding items.
• Acted as a liaison between Technology and Business for clear and better communication.

Environment: EDI, MS Word, MS Power Point, MS Excel, MS Project, JAD Sessions, MS Outlook, UML, CRM, VISIO, Scrum, Agile development.

Confidential, Berlin, CT

Business Analyst

Responsibilities:

• Served as a liaison between the business team and project team by assisting the business in identifying, understanding, and documenting their business needs and Meeting Minutes.
• Collected and documented business processes as well as business rules and perform analysis of consumption per demographics of customers.
• Participated in the identification, understanding, and documentation of business requirements, including the applications capable of supporting those requirements.
• Developed the project by agile methodology and helped in system integration of application across multiple states for bringing similar platform for existing customers.
• Translated the business needs into system requirements, communicated with the business on a non-technical level, and with the Development team on a more technical level.
• Responsible for analysis, design, development, testing and implementation of enterprise content management system and business processes.
• Working with Lead Business Analysts in defining business and operational requirements for electronic file /Enterprise Content Management system.
• Elicit, assemble, analyze, and present business recommendations / requirements to stakeholders to support Enterprise Content Management system solutions.
• Developed market segmentation models and forecasts reflecting market evolution.
• Collaborated with the development architect and business to develop both high-level and detailed application architecture to meet the business needs.
• Performed Gap Analysis and Cost and Risk Analysis.
• Assisted in completing an eight-month project that compared historical customer satisfaction data to current customer service metrics.
• Responsible for developing a system for monitoring customer service issues that was integrated into the sales contact system.
• Spearheaded a movement to integrate and implement customer service plan and sales databases to allow sales access to customer relationship issues.
• Assisted in developing CRM metrics that were used to gauge customer satisfaction for new and existing customers.
• Worked closely with the sales department to develop reports that helped sales to maintain better customer relationships.
• Documented and delivered Functional Specification Documents to the project team.
• Participated in the logical and physical design sessions and developed design documents.
• Conducted User Acceptance Testing (UAT) and tracked the progress with the help of HP-ALM.
• Assisted the PM in setting realistic project expectations and in evaluating the impact of changes on the organization and plans accordingly.
• Provided technical assistance in identifying, evaluating, and developing systems and procedures that are cost effective and meet business requirements.
• Developed test scenarios and implemented test plan.
• Provided key inputs in working with users in defining project and system requirements.

Environment: UML, Microsoft SQL Server 2010, GAP Analysis, HP-ALM, Enterprise Content Management, MS Visio, MS Word, MS Excel, MS PPT, MS Outlook.