SUMMARY

• Certified Computer Technician, computing professional wif extensive hands - on noledge and experience.
• Recent graduate of teh Institute of Network Technology prepared to move to teh next level.
• Possesses solid experience diagnosing and resolving technical issues, wifin a networked community.
• I am available immediately for assignment.
• Replace Desktop Computers, Monitors, and LAN printers.
• Perform backups of user’s current files and settings
• Monitor and initiate backup and data migration to and from Server.
• Install all new workstation and peripherals.

SUMMARY

OS: DOS 6.22, Win 2000, NT, 2003 professional and Server, XP professional, Vista, Windows 7, Windows 8.1, UNIX, Novell, GCOS Honeywell Bull.

Software: VERITAS Backup, Active Directory for Windows 2003 Server, Windows Server 2008, Clientele for halpdesk ticketingLotus Notes, Lotus same time, Share Point, BMC Service desk, Marimba, HP Service Manager, Microsoft office Outlook, 2003 and 2007, 2010 as well as Excel 2003, 2007, 2010:

Hardware: Bull DPS9000/92T Mainframe, Dec/Vax mainframe, HP laser jet and Printronix impact line printers, Storage Tech cartridge tape drives, Burroughs 3600 and 3700 mainframes, IBMS Stream server

Code: Basic, COBOL, RPG II

Network: Cisco Routers, HP and Cisco switches, Linksys wireless-G USB Network Adapter, Nagios Network monitoring utilities, Server Network Wireless backup adapter non as teh Cradle point.

Database: Informix A

PROFESSIONAL EXPERIENCE

Confidential, Irvine CA

Special Project Technicain

Responsibilities:

• Replace Desktop Computers, Monitors, and LAN printers.
• Perform backups of user’s current files and settings
• Monitor and initiate backup and data migration to and from Server.
• Install all new workstation and peripherals.
• Insure network connectivity.
• Initiate restore, and check data and settings to insure correctness.
• Clean and restore Workstation and office area to normal.
• Actual installation of Microsoft Windows 7 Professional operating system on an Enterprise basis.

Confidential, New York, NY

Field Installation Technician

Responsibilities:

• Install and upgrade desktop workstations on contractual upgrades.
• Software migration as well as hardware swaps and computer upgrades
• Upgrade operating systems from Windows XP to Windows 7 on a enterprise level.
• Follow up wif customer support and application check in stages 1 and 2 levels of customer support.

Confidential, Chatsworth CA

Tier 2 Technician/ Customer Service

Responsibilities:

• Handle ISP customers that call in having problems wif their service, DHCP, PPPOE, or Static.
• Go through an established trouble shot protocol to solve or establish connectivity issue if it exists.
• Trouble shoot over teh phone, handling their disconnect issues and service issues in a professional customer support manner.
• Problems solve and do watever it takes to reconnect customers to teh internet using given trouble shooting utilities.
• If dis cannot be done take steps to escalate to next level of tier trouble shooting by
• Creating trouble tickets wif Verizon, ATT, and Covad to dispatch techs to check and fix DSL phone lines or problem.
• Insure proper connection and customer support for DSL account issues by servicing and maintaining modems and routers.
• I was teh second line of defense for telephone support for ISP customer.

Confidential, Dallas TX

Onsite FOB Tech Glendale CIGNA Health/Desktop Technician and Field install Tech

Responsibilities:

• Replace Desktop Computers, Monitors, Desktop printers, All-in-Ones, scanners.
• Perform backups of user’s current files and settings
• Monitor and initiate backup and data migration to Server.
• Install all new workstation and peripherals.
• Insure network connectivity.
• Initiate restore, and check data and settings to insure correctness.
• Clean and restore Workstation and office area to normal working conditions.
• Trouble shot submitted user tickets and close out utilizing HP Service desk ticketing utility.
• Transferred to State Farm Insurance account as field Technician for wireless backup installations.
• Installed devices for wireless backup called teh Cradle Point supported by, Verizon, AT&T, and Sprint.
• Actual hands on experience of upkeep of Microsoft Windows XP Professional operating system on an Enterprise basis.

Confidential

Work station refresh

Responsibilities:

• Replace Desktop Computers, Monitors, and LAN printers.
• Perform backups of user’s current files and settings
• Monitor and initiate backup and data migration to and from Server.
• Install all new workstation and peripherals.
• Insure network connectivity.
• Initiate restore, and check data and settings to insure correctness.
• Clean and restore Workstation and office area to normal.
• Actual installation of Microsoft Windows XP Professional operating system on an Enterprise basis.

Confidential

Desktop Tech

Responsibilities:

• Replace Desktop Computers, Monitors, and LAN printers.
• Perform backups of user’s current files and settings
• Monitor and initiate backup and data migration to and from Server.
• Install all new workstation and peripherals.
• Insure network connectivity.
• Initiate restore, and check data and settings to insure correctness.
• Clean and restore Workstation and office area to normal.
• Actual installation of Microsoft Windows XP Professional operating system on an Enterprise basis.

Confidential, Dallas TX

Workstation Installer/Desktop Technician

Responsibilities:

• Replace Desktop Computers, Monitors, Desktop printers, All-in-Ones, scanners.
• Perform backups of user’s current files and settings
• Monitor and initiate backup and data migration to Server.
• Install all new workstation and peripherals.
• Insure network connectivity.
• Initiate restore, and check data and settings to insure correctness.
• Clean and restore Workstation and office area to normal.
• Actual hands on experience of upkeep of Microsoft Windows XP Professional operating system on an Enterprise basis.

Confidential

Data center Operator IT Engineering

Responsibilities:

• Equipment receiving, installation, racking, cabling, operation and maintenance.
• Monitoring teh physical data center, power and cooling.
• Maintaining valid equipment inventories.
• Keeping teh data center secure, clean and organized
• Completes day to day and hourly data center operational tasks from approved procedures.
• Maintains accurate records of shift activity.
• Facilitates and assists system administrators and engineers during issue troubleshooting and resolution.
• Operate teh tape libraries; perform tape storage and rotation wif offsite locations.
• Help desk duties Utilizing BMC Service desk, Outlook and Lotus Notes, and Lotus Same Time, Share Point.
• Operations duties on an IBM AS400 as well as tape mounting and library duties.

Confidential

NCC Operator/Broadcast Operator

Responsibilities:

• Monitor programming/Pay per View broadcasting.
• Scheduling maintenance and conditional access.
• Service ID verification as well as Customer Support verbal contact wif Sky Mexico.
• Correction of Movie, Audio and Visual quality.
• Utilities used were IBMS/Stream server, computer designed to interface wif movie production equipment designed by a company called NDS.

Confidential, Torrance CA

Computer Operator II

Responsibilities:

• Operate a Dec/Vax mainframe wif NT using UNIX.
• Processing healthcare applications and administrative information.
• Running HP laser as well as impact printers, printing various forms.
• Helpdesk duties after dark network monitoring and job ticketing.
• System backups as well as user output distribution.
• Network monitoring, wif various utilities.