- Technically sophisticated agile project/account manager with solid history of effectively leading the successful completion of various assignments. Broad knowledge and success in an engineering development environment. Proficient in supporting diverse clients regarding various Data Center Care, Cloud environments. Skilled Negotiator, and successful vendor manager; able to oversee multiple tasks effectively and program manage.
- Project Management / Vendor Management/ Account Service Management / Scrum Master/ Service Delivery/ Metrics Reporting/ Technical Consulting
- Project Management Institute - Agile Certified Practitioner (PMI-ACP), Project Management Professional (PMP), ITIL Service Management, HPE GreenLake/Cloud Accredited
- Microsoft PowerPoint, Excel, Visio, Project, Smartsheet
- As Project Leader in a PMO, successfully led global teams from “storming” to “performing”; which then led to THE best performing teams in global services. My team collaboration methods were used as an example by my top client (Ford Motor Co. ) for their own teams to follow.
- Successfully increased performance on major auto manufacturer’s global hardware maintenance program using agile concepts and tools. Successfully managed facets of program in 39 Countries. Service Level Metrics improved, and customer satisfaction increased substantially.
- Received Special Achievement Award for project performance as the Project / Technical Lead for Automotive Manufacturer - Server / Data Center Equipment Replacement assignment.