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Lead Project/program Manager Resume

Buffalo, MN

SUMMARY

  • Leader with experience working with multi - billion-dollar service industry business clients in client relations, project management, account management, client support and sales for installation of risk software and major IT systems. Skilled in project implementations and building long-term customer and internal relationships across organizational levels.
  • Cross functional Facilitator from C-Suite to Business and IT Groups, Contracts and estimation/budget, Project /iteration planning, Risk assessment and mitigation, Resource Planning/Scheduling, Software Implementation (on prem and SaaS/cloud), escalation management, project issue and change management, Managing complex projects, PMP PMBOK Boot Camp Training

PROFESSIONAL EXPERIENCE

Confidential, Buffalo, MN

Lead Project/Program Manager

Responsibilities:

  • Successfully lead/managed several continuous project implementations at various project stages for multiple clients to successful completion/cutover. Ensured Subject Matter Experts meet KPIs
  • Planned and facilitated across cross functional client groups to install BWise Governance software solutions using rapid deployment, waterfall, spiral and agile approaches.
  • Successfully wrote Statements of Work, Change Requests and Amendments, closed, and delivered over $200,000 of additional Services and Training for existing clients.
  • Led weekly Client Project status calls and monthly Executive Steering Committee meetings

Confidential, Buffalo, MN

Lead Project/Program Manager

Responsibilities:

  • Managed escalated/ “Red” projects and successfully moved to Green and Reference-able clients.
  • Led process improvement for Project Implementation for: milestone definitions, project plan milestone templates, weekly project status reports to executive and team members, and Testing review process improvement (remediation/changes and agree on actions for solutions).
  • Cultivated, closed, and delivered over $2.1M in additional sales of services and training for projects managed.

Confidential

Project Manager

Responsibilities:

  • Lead Project implementation, upgrades, and data disentanglement projects
  • Led reference process for GRC division satisfying over 90 requests.

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