SUMMARY

• Successful Agile team builder/coach/facilitator skilled in transforming inexperienced and unproductive development groups
• Proven track record in successfully delivering solutions via Agile/Scrum approach
• Effective liaison between IT and business in Product Owner role driving senior management engagement and strategic alignment
• Skillful at business transformations effectively integrated new solutions with business operations delivering on targeted ROI
• Consistently delivers results and business value via multi - million dollar enterprise-wide projects spanning multiple business units
• Expertise in justifying, initiating and delivering solutions as well as tracking/reporting progress and financials at all levels of management
• Built-out Agile/Scrum capabilities in Scrum Master role effectively applying to new product rollouts and major enhancements.
• Remediated product direction/development efforts as Product Owner for aging banking software suite retaining existing client base of 52 clients meeting revenue and expense reduction targets.
• Effectively managed integration of 4 separate company acquisitions into corporate SAP systems adjusting business processes and minimizing disruptions resulting in high adoption rates via effective change management techniques.
• Supported launch of key business initiatives delivering effective business cases and managed implementations with budgets ranging from $2 - 5 million using both Agile/Scrum & Waterfall approaches.
• Managed change management efforts resulting in re-engineering 100+ banking operations workflows reducing headcount 30% eliminating 5 internal application systems.

TECHNICAL SKILLS

Methodologies/Frameworks: Agile/Scrum, Scaled Agile Framework (SAFe), Kanban, Waterfall and Organizational Change Management (Prosci Methodology)

Systems/Applications: ERP/CRM Systems (SAP/QAD/Salesforce); HR/Time & Attendance/Payroll systems (Kronos, ADP & PeopleSoft); IT Service Management systems (ServiceNow), Oracle Clinical product suite (CDM/RPC/TMS); Automated workflow/BPM technologies (NextDocs & Pegasystems PRPC); Amazon Web Services (AWS)

Tools: JIRA, Confluence, Trello, Asana, SmartSheet, Team Foundation Server (Microsoft TFS), SharePoint, Microsoft Project, Balsamiq, Clarity/Open Workbench, ERWIN, Rational Software Suite

Languages/Databases: .Net, J2EE, C/C++ and Visual Basic; Microsoft SQL Server & Oracle

PROFESSIONAL EXPERIENCE

Confidential, Columbus, Ohio

SCRUM MASTER

Responsibilities:

• Facilitated efforts in setting up Scrum approach effectively transitioning from existing waterfall methodology.
• Coached the development team how to operate as a team, need for cross training responsibilities and as well as effective resolution of team dynamics/performance issues.
• Effectively removed impediments in a timely manner and facilitated internal processes adjustments improving team performance.
• Facilitated Scrum events (e.g., Sprint planning, daily standups, demos and retrospectives).
• Ensured that sprint reporting accurately reflected earned points and incorporated into PMO reporting.
• Utilized Scaled Agile Framework (SAFe) as approach for effectively managing dependencies among multiple teams and business groups.

PRODUCT OWNER

Responsibilities:

• Developed a product vision and overall product roadmap based on business value and time to market.
• Built out product backlog based on priority of backlog items defining MVP and assisted in building out EPIC story cards with supporting mockup of key features.
• Provided direction to Scrum team in sprint planning sessions.
• Participated in sprint testing/demos to ensure that items were satisfactorily delivered.
• Effectively address key issues/blockers with business sponsors and key stakeholders in a timely manner.
• Worked with business sponsor in finalizing arrangements with outside vendors/agencies (e.g., developing contracts, negotiating SOWs, etc.) which enable the team to operate at a high velocity.

PROGRAM/PROJECT MANAGER

Responsibilities:

• Managed several releases over a multi-year time period involving 5 separate project teams (25 - 30 extended team members), interfaces to 5 internal/external systems, new feature buildout, third party software integration and business process changes.
• Handled end-to-end responsibilities from justification, initiating, organizing and solution delivery.
• Managed all aspects of solution delivery which included vendor management, scoping, estimating, scheduling, resource allocation, testing, budgeting, issue resolution and monitoring solutions as well as tracking and reporting program/project progress and financials at all levels of management.
• Established excellent working relationships with business sponsors, key stakeholders, ODOT management and FMIS Federal agency providing timely communication and quick resolution of issues.

Confidential

SCRUM MASTER

Responsibilities:

• Established consensus with 9 business unit managers units which differing expectations on defining key features sets and MVP for initial release.
• Facilitated ceremonies, sprint planning, backlog grooming, and retrospectives along with team building, issue resolution with external groups/stakeholders and upfront discovery sessions with product owners/business stakeholders.
• Utilized Scaled Agile Framework (SAFe) involving portfolio of 6 hybrid business and IT product teams (Scrum/Waterfall mix) effectively managing dependencies and timely releases.

PROJECT MANAGER

Responsibilities:

• Cloud Assessment Project which involved managing the effort to assess current state of cloud management and developed cloud governance strategy for Azure/AWS environments along with remediation plan projected to save approximately $150,000 in yearly operating costs.
• Worked with client group to implement recommendations.

Confidential

PROJECT MANAGER

Responsibilities:

• Data Supply Chain Assessment Project which involved managing a team that assessed current BI/Data Warehouse capabilities via evaluation of (a) overall vision and strategy, (b) the organization and team structure, (c) processes, and (d) the use of technology in proactively making available enterprise data for business intelligence and analytics in an integrated, consistent fashion.
• Key recommendations included changes to the data supply chain operating model and realigning solution architecture expected to deliver 50%+ reduction in time to integrate new data sources and improve accuracy/usefulness of the overall corporate data warehouse.

Confidential

SCRUM MASTER

Responsibilities:

• Involved cross-functional teams that were geographically dispersed involving business areas with competing priorities, complex inter-dependencies and technical challenges.
• Assisted teams with backlog grooming, sprint planning, daily standups, demos and retrospectives.
• Applied facilitation and coaching skills assisting product owners in conducting upfront discovery sessions to clarify MVP developing actionable product backlogs aligned with expected business results.
• Leveraged these same skills in active engagement of team members resulting in highly collaborative and productive teams delivering on expectations.
• Manage troubled teams bringing them to success.
• Active team builder mentoring less experienced project members as well as colleagues.
• Assisted PMO in evolving Scrum framework.

PROGRAM/PROJECT MANAGER

Responsibilities:

• Effectively managed integration of 4 separate company acquisitions into corporate SAP systems adjusting business processes as well as minimizing disruptions resulting in high adoption rates of new toolsets.
• Effectively delivered solutions involving cross-functional teams with competing priorities, complex inter-dependencies and technical challenges.
• Built out BI/Data Warehouse capabilities enabling better utilization of financial and sales data from acquired companies
• Paired technical solution delivery with Prosci change management methodologies for both Scrum and Waterfall efforts ensuring more rapid business adoption delivering on targeted ROI.
• This portfolio delivered significant business value to supply chain management, financial/sales analysis, logistics support and medical product manufacturing business areas.

Confidential

PROGRAM/PROJECT MANAGER

Responsibilities:

• Successfully managed financial justification, planning and architecture for delivery of Time & Attendance/Payroll systems (Kronos/ADP) as a corporate-wide $20 million solution.

Confidential, Columbus, OH

SCRUM MASTER/PRODUCT OWNER/PROGRAM MANAGER/PROJECT MANAGER

Responsibilities:

• Built out Scrum processes (e.g., Standup, Sprint planning, Demos, Retrospectives) and acted as Scrum Master in assisting teams in improving delivery timelines and quicker product innovations.
• Developed/deployed 10+ web applications delivering key functionality within aggressive timelines using Agile/Scrum.
• Implemented BI/Data Warehouse capabilities improving data analytics for clinical studies.

Confidential, Columbus, Ohi

PROGRAM MANAGER/PROJECT MANAGER/PRODUCT OWNER

Responsibilities:

• Introduced new workflow software reducing delivery/maintenance times resulting in successful adoption of new business processes as well as improved efficiencies via effective change management approaches.
• Provided day-to-day management of applications/projects consistently meeting target dates and budgets effectively handled tracking and reporting of project health along with expense allocation.
• Developed product strategies leveraging new/available technologies with senior banking business executives.

Confidential, Pittsburgh, PA

CHIEF TECHNOLOGY OFFICER/PRODUCT OWNER

Responsibilities:

• Implemented rollout of web-based products along with BI/Data Warehouse capabilities and improved SOA based middleware software architecture providing new business capabilities and reduced support costs
• Directed remediation efforts on projects at risk improving track record for delivery of quality solutions.
• Defined and implemented improved infrastructure and application architecture providing integrated solutions across all delivery channel products.
• Improved reliability of the technical environment reducing downtime and improving service levels.
• Developed more effective business investment governance, system development and PMO processes ensuring technology solutions are aligned with business goals and effectively managed.