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Project Manager/scrum Master/consultant, It Resume

SUMMARY

  • Certified Project Management and Scrum Master Professional with experience servicing multi - industries clients. Self-motivated and detail-oriented in leading and building teams to drive process improvements, applying best practices and exceeding customer expectations by delivering results.

AREA OF EXPERTISE

  • Certified Project Management Professional (PMP)
  • Certified Scrum Master (CSM)
  • Program/Project Management
  • Product Management
  • IT Governance and Compliance
  • Amazon Web Services (AWS)
  • ITIL Service Management Framework
  • Lean Six Sigma/Continuous Improvement

PROFESSIONAL EXPERIENCE

Confidential

Project Manager/Scrum Master/Consultant, IT

Responsibilities:

  • Experienced in hybrid Agile Project Management and traditional Project Management Office structure.
  • Documented JIRA and Confluence guides to include features, workflows and best practices for scrum teams.
  • Lead project management meetings to conduct RAID analysis to ensure risks, actions, issues and decisions were tracked and follow-up with the respective teams.
  • Created SLACK channels to coach and foster open communication, decision-making and conflict resolution which improved the team’s performance.
  • Created bi-weekly performance reports using JIRA (Burndown, Velocity, Avg Story Points & Resolution Time, Defects) to gain insight in the overall performance and quality of product.
  • Collaborated with Application delivery and DevOps teams using Jenkins for auto deployment of builds to ensure continuous delivery.
  • Audited recommendations and purchases related to acquiring/provisioning AWS (EC2) products and services.
  • Facilitated daily stand-ups, sprint including planning, review/demo, retrospective and release planning.
  • Created business Process flow, data mapping and business requirements/process documents
  • Implemented data integration modules for Extract/Transform/Load (ETL) functions.
  • Collaborated with Product Owners on backlog refinement to prioritized stories for story points estimate.
  • Servant leadership style that empowers the team and ensuring they are fully engaged in meaningful contribution to the project success.
  • Removed impediments/blockers to ensure on-time delivery of project deliverables.

Confidential

Agile Project Manager/Consultant, IT

Responsibilities:

  • Directed deployment strategy across diverse Confidential agencies to upgrade 5000+ endpoint devices and to remediate 300+ applications for Windows 10 program (Office 2016, Office 365).
  • Improved compliance with established IT Asset Management policies by using ServiceNow cloud solution, Microsoft Power BI, System Center Configuration Manager (SCCM) and Wyse Device Manager (WDM) to satisfy audit requirements.
  • Reduced the cost of ownership and administrative maintenance by consolidated ~60% of client endpoint devices to Citrix Thin Clients.
  • Collaborated with cross-functional business units, to achieve a successful implementation across all agencies located at multiple sites.
  • Increased customer satisfaction from ~70% to 95% by providing frequent communications along with quick response time for issue resolution.

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