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Agile Scrum Master/ Project Manager Resume

SUMMARY

  • Dynamic, goal - oriented Agile Scrum Master with over 4 years of experience in enterprise software development, banking and finance and Healthcare industries.
  • Highly regarded for efficiently managing high profile software development projects for leading companies such as Confidential.
  • Distinguished ability to employ problem solving and decision-making skills to quickly deliver solutions to complex problems.
  • Adapt at driving full project lifecycle from concept, design, development, testing, and delivery.
  • Able to establish and maintain productive relationships across all organizational levels. Bilingual in French and English.

PROFESSIONAL EXPERIENCE

Confidential

Agile Scrum Master/ Project Manager

Responsibilities:

  • Facilitate discovery sessions, backlog refinement, and user story creation
  • Working with the Team and the Product Owner to define Team specific norms
  • Analyzed, developed and documented all test plans and procedures
  • Manage multiple teams onshore and offshore
  • Work closely with Release Train Engineers in a SAFe environment to deliver
  • Managed stakeholder engagement in various business units and the development teams
  • Established and maintained effective relationships with the customer and key stakeholders of the project
  • Determined and managed budgets
  • Improved team velocity by incorporating capacity planning into sprint planning sessions.
  • Scheduled and facilitated Sprint Planning, Daily Stand-Up, managed Kanban story board, Sprint Demo & Sprint Retrospective meetings.
  • Supported the Product Owner to ensure the backlog has sufficient prioritized user stories at a ready status to stay ahead of the Team
  • Defined UAT testing process, and implement controls to mitigate issues
  • Management and stakeholder Review, buy-in and negotiation

Confidential

Scrum Master

Responsibilities:

  • Proficiently organize and facilitate scrum ceremonies
  • Collaborate closely with product owner on backlog grooming to keep product backlog relevant and prioritized, ensuring acceptance criteria are agreed upon and stories are ready for sizing
  • Effectively track team’s progress, including burndown, velocity and release forecasting
  • Work with other scrum masters and teams to manage risks and dependencies
  • Periodically check the maturity of teams
  • Managed SharePoint site for Talent Management and Development team by keeping content current and relevant
  • Partnered with team members and Corporate Communications to ensure messaging was on-point and user-friendly
  • Bridged the gap between customer expectations and engineering decisions by communicating effectively with both
  • Reported out on health of product and team performance against established service level agreements at monthly upper management reviews
  • Effectively partnered with teams to meet and surpass service level agreement
  • Developed program communications in collaboration with colleagues and Directors
  • Led team in creating multiple software applications that served various purposes in sectors such as health care and tech
  • Tracked progress of project by maintaining constant communication with senior management staff within client’s company and internally
  • Applied basic management principles to tasks in order to better optimize time management and achieve goals
  • Promote cross functionality among teams and team members

Confidential

Customer Support Specialist

Responsibilities:

  • Manage the implementation of customer service solutions in order to support customer needs.
  • Manage and work independently on self-paced projects to improve customer experience
  • Research technical information across multiple tools to solve customer issues
  • Develop different communication styles to suit different customer needs
  • Provide innovative ways to solve problems by foreseeing customer issues and providing

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