Summary

• Enjoy working through IT projects using PMBOK best practices with Agile or waterfall methodologies and principles of continuous process improvement to successfully complete high quality IT projects.
• Experience and deep knowledge of eCommerce, utilities, telecommunications, healthcare, insurance, manufacturing, marketing, advertising, retail, sales support and publishing plus back-office accounting and business dashboards.
• Strong expertise in Business Analysis, Quality Assurance, Business Process Improvement, Backlog Grooming, User Stories, Use Cases, test cases, and testing completeness, application performance and recently SAPs BW, BI and BO, SharePoint, TFS, and HP Quality Center.
• Very proficient in IT project management methodologies including Agile/Scrum, Agile/XP, SDLC, ITIL, Six Sigma DMAIC, waterfall, PMBOK, team transition to Agile, and best practices IT quality assurance
• Vendor management and procurement from both sides of the table
• Five years of Marketing Management and Product Development
• Seven years of graduate level teaching in Business IT Management and Computer Courses.
• Studying for CISSP

Professional Consulting Experience

Contract Project Manager Confidenital

• Perform business development activities for Sleek Solutions, Inc. Currently, training on HortonWorks and Hadoop with an Oracle VM on a Unix server.
• Perform professional development tasks to extend and add skill certifications. These include extending the PMP cert to 2018 and the PMI-ACP cert to 2020. Also, PM tool training in Clarity, Rally, TFS, and SAFe. Also, develop responses to state government RFPs including project proposals, architecture, staffing, budget, etc. SSI is a female-majority owned corporation in good standing with State of Florida. SSI provides me the ability to perform Corp to Corp contract engagements. Initially founded as Hogan Tel-X Inc. in 1992 that later merged with Sleek Solutions Inc. My contract engagements include the following:
• Confidenital Assume Agile Scrum Master Role for a first-time Agile team. The project is for development of a multinational portal for quoting business premise IT equipment and service. It is the quote phase of the Quote to Bill process. Developed on the Microsoft Platform ASP.Net, SharePoint, and TFS, Excel, Visio, PowerPoint, etc. . The portal provides quotes with currency conversions worldwide. Assumed the Scrum Master role for the team that had been working for over a year to get Release 1.0 completed and accepted for Production. After assessing the team's Agile methods, recommended changes that enabled them to complete it and receive User Acceptance. These changes included developing User Acceptance Criteria, Test Cases, estimating, established team velocity baseline, and tracked defects and other team KPIs to gauge the team's improvement. The revised process ensures that releases are of high quality and completed on Schedule for Releases 1.1, 1.2 and 1.3 on schedule under my contract. This Agile Development is now well organized, performing in a reliable manner with very high quality results. Continuous process improvements are part of the process that will keep this team performing efficiently.

Confidenital Holiday Preparation Program eCommerce: Developed Program Charter and managed the successful delivery of all of these projects:

• Customer Services Security Project implement BI rules for fraud prevention in online credit card transactions
• SOS Enhancements Project improve sales order processing by establishing parameters for supply chain management and implementing the backlog of requirements
• Distribution Center Infrastructure 3PL contract and provision a distribution center for the fulfillment of holiday orders
• Operations Infrastructure process improvement and infrastructure project to improve in-store fulfillment process, analyze it and implement the new process

Confidenital Performed all phases of SDLC for a portfolio of five projects in the Cloud Computing model using MS Project Server, Excel budget management , SharePoint, and HP Quality Center for the following concurrent projects:

• IT Security Infrastructure C-level Agile project to establish a secure international computing environment in multiple international data centers cloud model .
• Agile Application development - Mosaic Online Latin America, a cloud based customer facing portal on dotNet framework for Latin America with two dialects of Spanish.
• Accounting Application development - upgrade IBM's Maximo for Tax Rule changes in Florida, New Mexico, Louisiana, and Canada. Discovered incorrect sales taxes billed for IT work saving 18,000 on just one project.
• EDI - Develop transactions to handle Multiline orders
• Accounting - separate freight expenses from material costs in SAP cube via multiple ETLs run daily
• Regulatory - implement process to add LIMS mass spectrometer analysis for each lot shipped per USFDA.
• Procurement - Initiate COTS project, with Charter and Business Case, Requirements and RFP for a Maintenance Scheduling Tool integrated with Maximo to manage 3000 maintenance workers and machinery.

Confidenital Assume management of an in-progress portfolio of PMO projects. Performed SDLC project life cycle using Primavera, SharePoint, Excel for the following concurrent projects:

• Provide tablets and COTS mapping software to manage Network Maintenance Projects
• Application development projects for DSM update applications on the IBM platform for Demand-Side Management Efficiency Programs mandated by the Florida State Public Services Commission as part of the larger Smart Grid concept including these Programs:
• 550 Incentive for Solar Water Heating System
• Photovoltaic Power for Schools
• Residential Photovoltaic Power
• Commercial Photovoltaic Power
• Low-Income Residential Solar Heating Program
• Develop eCommerce Web pages for customers to apply online for participation in these Programs
• Tablet computers with application for outside network maintenance
• CEMS - Chartered project for upgrading the Continuous Emissions Monitoring System, including Scope of Work and Project Plan, SharePoint site, and staffing plan in Primavera.

Confidenital Business Analysis, JAD Sessions and RFP Development to consolidate a portfolio of applications into a single unified Web interface with all backend processes, forms, image management and reports.

• Developed requirements, use cases, and wireframe for new web-based application to provide workflow and reporting across the organization for Safety and Security of California's transportation infrastructure and replace multiple in-house, MS Access applications. Developed RFP with requirements, a 134 screen wireframe, and Use Cases. The new application manages the agency's regulatory activities for Rail Safety and Security.

Confidenital Develop proposals and contracts for IT services for state and federal government clients such as IT Professional Services SF1449 for the federal General Services Agency GSA . Develop Professional Services Price Catalog, Negotiate prices, and develop Web Pages for GSA Advantage web site. Review state and federal government RFPs and prepare responses.

Confidenital IT Quality Analysis and Six Sigma DMAIC Project Management

• Led two process improvement cycles at State Farm to improve the Claims system data integration process. This is to eliminate the risk of corrupt data being moved into the new enterprise claims application database via the ETL process. This followed the Six Sigma DMAIC methodology for continuous process improvement.
• Research and document current methods for Requirements and backlog management, Use Case and Test Cases, and test database preparation. Recommended improvements to reduce risk through increased coverage and reusability of DB2 test data. This also achieved a reduction in hours for the off-shore team to prepare test databases. The 700 table database contains many millions of rows and tests need to cover all the conditions specified by the requirements and process them efficiently.
• Test cases are now reusable and manual effort for test database construction was reduced by about two thousand hours per region.

Confidenital Senior Project Manager for a Six Sigma Black Belt Project exceeds 1m to improve the process for managing New Product Development and Implementation. Developed the project plans in Primavera for 3 major manufacturing projects including removing the risk to Caterpillar caused by a plant closing and the merger of engines in development into another plant's production schedule. Assisted engineers by providing plots of the critical path for analysis and to optimize these plans.

Confidenital Co-developed the winning proposal for the Illinois MMIS Project for a replacement Claims system. Incorporated wireless communications technology in the MMIS application. MMIS is the largest electronic claims processing application in Illinois. Captured requirements for the application and the processes with KPIs for reporting and dashboards and developed the RFP.

Confidenital Assumed responsibility for an Agile project in Red status when the PM and Architect resigned.

• For the PMO, I Developed Process Documentation for Agile IT Project Management
• My team produced a rigorous Business Intelligence BI application with SQL queries, reporting, analysis, statistics, Predictive models, etc. to forecast the future cost of pharmaceuticals for procurement planning

Confidenital Set up, planned and budgeted a 3m project to implement an analytics and reporting infrastructure using Oracle's Data Warehouse, Data Marts, Mini Marts, and DB2/UDB database in compliance with HIPAA.

• Resolved a long standing issue with integrating PC SAS with the analytics application.

Confidenital Team Lead for staffing project to add 200 engineering personnel in order to comply with Caterpillar EEO goals.

Confidenital Responsible for business development. Including, staffing of personnel to support the manufacturing processes at Caterpillar, Six Sigma, Supply Chain, Design, Testing, Quality, and software applications.

• Developed General Services Administration contract GS35F0467P , and GSA Advantage web site. Established contracts with several state governments. Proposal for an ATM network for USAID's project in Egypt.

Confidenital PM for USA side of USAID's 15MM project to implement a 7000 workstation Corporate Tax System for the Egyptian Tax Ministry.

Confidenital Process Re-Engineering Project: Requirements Definition and Backlog, Business Process Analysis, re-engineering Facilities Assignment process, and development of Order Processing Application including Facilities Assignment. Tracked KPIs for Agile Team with dashboard and status reports

• Prepared RFP for ERP and EAI Engine with ETLs for loading the ERP database. Re-engineered the CRM order processing application VB.Net to include provisioning of fiber-optic facilities, with workflow via Lotus Notes

Confidenital Agile Java development of a BI application for managing occupancy and construction of time-share properties

Confidenital Developer - Developed Internet Web Browser in Smalltalk with XP Agile methodology with TDD

Confidenital Project Manager for Department of Public Health 4 years of collaboration with Illinois birthing hospitals for development of an improved newborn screening system. Trained staff in the Agile XP TDD methodology, O-O analysis and design, and development. Audited the LIMS and developed requirements and RFP for an improved LIMS. Led team in development of applications using Smalltalk, and Visual FoxPro that are HIPAA compliant with HL7 transactions for claims and payments. Trained nursing staffs, and installed applications in ten hospitals for trial of new system.

• DBA and Developer for GENELCO, Clayton, MO Confidenital - Developed a customer database and marketing application for sales canvasses.
• Senior Analyst / Tech at Ralston Purina Analyst for IBM's object-oriented Agile development team to re-engineer legacy accounting systems.
• Developer at Clark Petroleum Refinery. Developed, KPIs, and developed Dashboard for Plant Manager.
• Infrastructure Project Manager, Confidenital Implemented accounting and inventory system and set up servers and clients on a Novell LAN.
• Team Lead at Bunn-O- Confidenital. Developed Dashboard to report KPIs for each business unit for the CEO.

Confidenital

• At SBC: Progressed from Application Developer of Order Processing System CRM , Systems Programmer, Application Integration Architect, Release Management, Payroll DBA, Team Lead, Director IT, Director Marketing Management and Product Development with teams up to 65 IT Professionals. Key projects: E911 ETL, COTS for AR, GL, and Billing, COTS for ERP, development of iSeries apps for Corp Security, Claims, and Ad Sales
• Prior to SBC, while in school, worked as a structural steel draftsman detailing steel fabrication drawings
• Progressed from that to aerospace design. Programmed CNC for milling, and Quality Testing using APT and developed thermal simulators for NASA using FORTRAN. Received NASA's Apollo Award. Secret Clearance.

Technical Training

• Training Courses: Agile ACP, CA Clarity PPM, Rally ALM, SAFe, TFS 2010, MS SharePoint, MS SQL Server 2008 and T-SQL, SAP R/3 Business Warehouse Configuration, SAP Business Information Warehouse BW - Configuration Advanced, SAP Advanced Planner and Optimizer APO , SAP Strategic Enterprise Management, Market-driven Product Management
• College Classes Taught: Strategic Use of Computers in Business Maryville University Executive MBA Program , CICS Application Development 1 2, Logical Methods, and Introduction to Computers.