Project Manager Resume Profile

Skills Profile

Strong knowledge of operating systems including: Microsoft Windows 7/8 Microsoft Windows Server 2008/2012 Mac OSX Ubuntu and Red Hat Linux.
Strong knowledge of MS Office Suite.
Strong Knowledge of C and Visual Basic
Proficient in Active Directory, DNS, DHCP, Active Directory or LDAP, and file server permissions administration.
Proficient in Cisco switches, routers, and ASA firewall devices, including Cisco IOS and Cisco VPN.
Proficient in data networking wiring.

Employment History

Confidential

Installs, maintains, and troubleshoots Signal support equipment and terminal devices.
Installs, operates, and maintains designated radio and data distribution systems.
Setup, maintain, and support Cisco switches, routers, and VPN equipment.
Performs Signal support functions to include providing technical assistance and training for user owned and operated automation and communications equipment.
Prepares maintenance and supply requests for unit level Signal support.
Proficient at network wiring to include RJ-45 and RJ-15
Currently posses a Secret Security Clearance

IT Manager/Network Administrator, Confidential

Implemented networking solutions for customers including LAN, WAN, Switching, Routing, VPN and Firewalls.
Investigated, analyzed and resolved customer outages in order to minimize disruption to customer service.

Helpdesk Support Technician Confidential

Follow the defined Service Center guidelines that include procedures on creating/updating/closing tickets, prioritizing problems/requests, and performing escalations and notifications based on the severity of the problem.
Follow-up calls to clients on escalated technical issues and system status updates until the issue has been resolved to the client's satisfaction.
Install and configures new hardware and software on client machines.
Troubleshoot network connectivity issues with switches, routers, and access points.
Conducting system security audits and maintenance such as virus and malware removal.
Operating system support for Windows XP, Vista, and 7.