PROFESSIONAL EXPERIENCE

Confidential, Houston, TX

Project Analyst

Responsibilities:

• Gather project requirements, working cross - functionally with multiple teams.
• Maintained a Application Mastersheet with current status as remediation, testing or retirement
• Worked with application owner to obtain Justification of each application
• Planned and managed User Acceptance Testing activities
• Assure applications were not duplicate efforts
• Contacted Vendors to confirm all applications are Win10 compatibility & supported
• Contact vendor or download Source Materials from website to obtain latest version
• Load latest version to New Source Materials site
• Follow process to have application packaged and placed on virtual machine for testing
• As a Power User, add testers to Virtual Machines
• Confirm Applications are available to test with release notes
• Migrate applications from Windows 7 to Windows 10
• Managed schedules and timelines, communicating updates to key stakeholders
• Lead engagement to ensure scope, time, budget and quality expectations are met.
• Maintain status documentation on SharePoint

Confidential, Dallas, TX

Business Analyst | Project Manager

Responsibilities:

• Gather project requirements, working cross-functionally with multiple teams.
• Managed multiple projects within Agile environment
• Sprint planning, User stories, burndown charts, backlog grooming, status dashboard, Sprint reviews, Release planning, Retrospective Meeting.
• Planned and managed user acceptance testing activities
• Hardware refresh project for N-1 servers
• Windows 7 upgrade to Windows 10
• Managed schedules and timelines, communicating updates to key stakeholders
• Lead engagement to ensure scope, time, budget and quality expectations are met.

Confidential, St. Louis, MO

Business Analyst | Project Manager

Responsibilities:

• Consistently interacted with Clients and Business partners as well as upper management.
• Worked with a team of BA’s to do the Discovery Phase of the Migration
• Hardware refresh project for N-1 servers
• Large Data Center migration to new location and DR location
• Utilized reports (i.e. Remedy, SNOW, RV tools, Relationship Simulator, etc.) to gain detailed information for each server (i.e. Operating System, Primary IP, Tier, etc.)
• Maintained SharePoint with current data for required fields for each server
• Met with owners of Applications residing on each server to capture dependencies, Blackout dates, hardcoded IPs, etc.
• Planned and managed user acceptance testing activities
• Worked with offshore teams to capture deep dive information
• Worked with support groups to capture testing details
• Worked closely with Project Manager by Environment Platform
• Worked closely with Security Team to capture Firewall Rules, SOX compliance, etc.
• Worked closely with the Database team to capture database connection to each server
• Proficient in Microsoft Project, Excel (formulas, pivot tables, VLOOKUP), PowerPoint & Visio
• Proficient in analyzing Technical data & Technical documentation
• Monitoring process and performance
• UAT functionality
• Work independently in a multi-disciplines environment
• Strong time management skills, ability to multi-task
• Competent in manufacturing processes and best practices

Confidential, Memphis, TN

Project Manager | Business Analyst

Responsibilities:

• Liaison between IT and Business partners as well as upper management.
• Created and tracked the release improvement process to be applied across all center systems and recommends new projects related to release management.
• Managed multiple cross-functional collaborative projects relating to area of responsibility.
• Collaborated with business partners when needed to document corrections for defects in the active systems resulting in improvements to workflow and customer experience.
• Identified limitations in existing systems/solutions and areas of redundancy within various existing systems. Defined requirements and/or recommendations that lead to possible integration of store systems providing automation within each area as possible.

Confidential, Dallas, TX

Project Manager |Business Analyst

Responsibilities:

• Deployed appropriate methodology for the identification and documentation of business requirements
• Planned and managed user acceptance testing activities
• Provided the methodology, standards and tools for efficient and effective program management
• Collected requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, user stories, scenarios, business analysis, and task workflow analysis, gap analysis
• Critically evaluated information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed
• Conduct business process modeling and generate applicable scenarios for the technology functionality testing team
• Communicate with executive management and field management on each individual project‘s status, risks, opportunities via Microsoft Project, ITIL, Excel (formulas, pivot tables, VLOOKUP), PowerPoint, Clarity (Agile) or Visio.

Confidential, Dallas, TX

Project Manager

Responsibilities:

• Manage center systems release pipelines in partnership with IT to ensure functionality is being delivered on time, within budget, and quality expectations are adhered to.
• Develop, audit, monitor and enforce established release management processes and policies in support of ensuring completeness, accuracy and consistency.
• Collaborates with system-specific IT resources and other Ops IT team to provide support, input, and feedback in a timely efficient manner.
• Interface with technology project managers to coordinate, execute, and support alpha and beta site testing, and to provide formal recommendations for approval following field testing prior to general release
• Coordinates release program activities and functions as a subject matter expert in release management.
• Creates and tracks the release improvement process to be applied across all center systems and recommends new projects related to release management.
• Manage multiple cross-functional collaborative projects relating to area of responsibility.
• Collaborate with business partners when needed to document corrections for defects in the active systems resulting in improvements to workflow and customer experience.
• Identify current limitations in existing systems/solutions and areas of redundancy within various existing systems. Define requirements and/or recommendations that lead to possible integration of store systems providing automation within each area as possible.
• Prioritize features and requests across all related projects from business partners, internal users, and other “customers” in such a way to provide optimal satisfaction to the many varied constituents
• Provide daily tactical support when needed to Field Operations on active systems.
• Interface with the Tech Support team to define and improve support procedures and capabilities through training, communication, and documentation across all related projects
• Communicate with executive management and field management on each individual project‘s status, risks, opportunities via Microsoft Project, Office Suite, PowerPoint, or Visio.

Confidential, Memphis, TN

Project Manager | Business Analyst

Responsibilities:

• Worked as liaison among diverse stakeholders to drive requirements gathering and user acceptance process for assigned projects
• Identified and assessed business issues and recommend potential solutions
• Assessed and validated solutions against business value and opportunities
• Provided single point of contact for projects, including manage 3rd party vendors.
• Interfaced with all areas affected by the project including end users, computer services, and client services.
• Conducted requirement gathering sessions, and effectively elicited and help stakeholders negotiated and prioritized requirements with Developers
• Coordinated all aspects of project and served as liaison between Product Owner, Developers, Management and end users via Active Directory.
• Planed and directed schedules as well as projected budgets & forecasts.
• Monitored the project from initiation through delivery, interfacing with customer.
• Assessed project issues and develop resolutions to meet productivity, quality, and client-satisfaction goals. Develop detailed work plans, schedules, project estimates, resource plans, budgets, and status reports.
• Conducted project meetings and is responsible for project deliverables. Manage the integration of vendor tasks, track and review vendor deliverables.
• Monitoring process and performance
• UAT functionality
• Provided technical and analytical guidance to project team.
• Communicated with executive management and field management on each individual project‘s status, risks, opportunities via Microsoft Project, Office Suite, PowerPoint, or Visio.

Confidential, Collierville, TN

Sr. Business Analyst - Data Center Migration

Responsibilities:

• Defined Detail Test Plan Specification (DTPS) Document for migrating applications to new platform: Utilizing Dashboard, Symphony, Latency Report (LASWAT), Reference Documents, Application / Development Primary Contacts, Define Scope (Project & Work Request), Migration creation by application defined by move group, Exclusions, Assumptions / Dependencies, Constraints/Risks and Contingencies.
• Defined Test Strategy by Test Type: Environment Readiness, Smoke Test, Regression Test, Security Test, Latency Test, Failover Test, Decoupling / Fallback, Application Readiness, User Acceptance Testing.
• Defined Entry / Exit Criteria
• Defined Test Management, Roles and Responsibilities, Milestones, Schedules, Status Meetings, Escalations, Defect Management and Reports.
• Test Case Design: Test Case Scenarios and Test Plans.
• Go-No-go (based on test results)
• Executive fallback (if needed)
• Remediation (if needed)
• Documented Lessons learned (based on defects during testing)
• Details of the migration uploaded into Team Forge
• Created and maintain a project schedule for each project
• Controlled, tracked and reported on project performance.
• Conduct regular team status meetings.
• Executing and updating management plans as necessary.
• Resolved and documented issues.
• Coordinated with other departments and organizational entities to identify and monitor issues, impacts and dependencies.
• Executed comprehensive training plans to ensure support group readiness for implementation.
• Promoted continuous improvement by conducting, documenting, and communicating lessons learned.
• Communicated with executive management and field management on each individual project‘s status, risks, opportunities via Microsoft Project, Office Suite, PowerPoint or Visio.

Confidential, Memphis, TN

Project Manager | Business Analyst

Responsibilities:

• Infrastructure projects with hardware upgrades, software upgrades, and telephones. Coordinate the imaging and rollout of each machine, backup all data from existing hardware reload to new hardware, verify licenses for all software. Provide checklist & issues log for quality assurance.
• Define Business Requirements - Name, Project number, Template number, Document number, Who submits the document, Reviewers, Approvers, Table of Contents, Introduction, Purpose of the BRD, Project Background, Scope, Purpose, Stakeholders, Business Requirements, Functional Requirements, Non-Functional Requirements, Assumptions, Dependencies, Constraints, and Glossary.
• Prepared reports of findings, illustrating data graphically and translating complex findings and assessed customer satisfaction.
• Forecasted and tracked marketing and sales trends, analyzing collected data and sought information to help clients determine their needs.
• Measured the effectiveness of marketing, advertising, and communications programs and strategies.
• Assisted in monitoring audit reports, audited and analyzed databases, and compiled trend reports monthly.
• Created quality control review summary reports and business activity reports, which included information related to delivery volumes, rate repurchase resolution trends, and other general risk characteristics. Utilized programming tools such Visual Basic to extract data and perform analysis and develop reports.
• Communicate with end users, product owners and developers to resolve system/application problems. In addition, defined, enhanced, and created requirements including elicitation, analysis, specifications, validation, change control, and traceability.
• Conveyed problem resolution and enhancement requests to the development team to ensure all deliverables were supported and conformed to business needs and specifications.
• Provided updates to Project Managers on project health, risks, accomplishments, and issues needing attention.
• Communicate with executive management and field management on each individual project‘s status, risks, opportunities via Microsoft Project, ITIL, Office Suite, PowerPoint, Clarity or Visio.
• BCP/DR - Business Continuity Planning / Disaster Recovery
• Disaster Recovery team initiating projects on time, with quality, and within budget. Projects are managed utilizing the SDLC lifecycle and Agile tollgate process for approvals. The creation of Application Recovery Plans, Technical Plans, Test Plans, Architectural Designs, Requirements, Run Books, Offsite storage process and procedures, Declaration processes, and Training and Awareness for data center consolidation and migration projects. Monitor and track metric of budget profit and loss. Identify areas of improvement within the team and provide actionable improvement plans. Create executive level presentations of the status of the program, and scorecard views. Create templates to be used as the standard documentation across all teams. Coordinate Go-Live events while communicating across multiple functional teams. Work with internal teams including audit personnel.