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Management Consultant Resume

Dallas, TX

SUMMARY:

  • 20 years of Portfolio/Project Management experience within CPG, Insurance, Financial Services, Retail, Utility, Real - Estate companies.
  • PMO Development and Deployment.
  • Project Management Institute-PMP Trained.
  • LEAN Service Trained
  • Six Sigma Green Belt

TECHNICAL SKILLS:

Specialty in Customer: Centric Quality Management Significant experience representing corporate leadership including Chief Executive Officers, Chief Information Officers, Chief Financial Officers, Chief Marketing Officers and Chief Operating Officers

PROFESSIONAL EXPERIENCE:

Management Consultant

Confidential, Dallas, TX

Responsibilities:

  • Manage $40MM Portfolio for Consumer/Commercial Banking
  • Train/Manage 10 OCM Project Managers
  • Governance via OCM Metrics and Financial-Management (Prosci ADKAR Based)
  • Manage $25MM Portfolio for Business Systems Analytics
  • Train/Manage 20+ IT Project Managers
  • Manage 5 Global Organizational Change Management Leads
  • Establish Center of Excellence for Organizational Change Management (Prosci ADKAR Based)
  • U.S. Banking, Finance, Insurance Outsourcing Lead
  • Full Change-Lifecycle Management
  • Financial Modeling, Risk Assessment, Resource Management

Confidential, Chicago, IL

Program Management / Change Management Lead

Responsibilities:

  • Manage post-merger Enterprise-Application integration
  • Organization Change Management, Stakeholder management, Executive Reporting
  • Development, approval, resourcing, execution
  • Risk assessment, IT SDLC Liaison. Financial and assessment. Procurement / Vendor Management
  • Planview Deployment (SAP Environment)
  • Organization Change Management for 1,000+ users (IT, Business, Operations)
  • Strategy, Sponsorship, resourcing, ROI Presentation
  • Integration with Project Management Office quality management. Vendor Management (Communications, Invoicing, Project Management)

Confidential, Chicago, IL

Change Management / Training / Communications Lead (SAP Environment)

Responsibilities:

  • Managed $40MM Outage Management System replacement.
  • Developed ADKAR-based Change Management and Training Strategy
  • Developed internal/external Communications processes and delivery vehicles (SharePoint, Weekly Reports/ Intranet Site). Managed liaison with Human Resources, IT and Business Leadership.
  • Procurement / Vendor Management (Invoicing, Resource Management, Project Management)
  • Managed project resources, timeline and deliverables for national rollout of operational changes.
  • Communications, Training curriculum, success metrics.
  • SAP Integration, Solutions development/deployment (reporting). data validation (financial/operational).

Confidential, Chicago, IL

Project Management / Change Management Lead

Responsibilities:

  • Business Process Simplification
  • Idea Management / IT Cost Reduction. Communications Management (SharePoint, Leadership Reports)
  • SAP Deployment Management (Skillset Review)

Confidential, Chicago, IL

Change Management Lead (Channel Operations)

Responsibilities:

  • OCM Strategy Development. Training, Communications, Stakeholder Management, Reporting, Governance
  • Solution deployment coordination (SAP Integration, Requirements Management, Validation).
  • Change Management IT Portfolio
  • System Process re-engineering (As-Is and Cutover Plan). Procurement, Materials Management, Invoicing
  • Enterprise planning for $100MM enablement program to enact Affordable Care Act
  • Change management planning, execution and measurement (SAP Environment)
  • EPMO liaison (risk management, Executive communications).
  • Vendor management (Portfolio Planning, KPI Management)
  • Communications management, stakeholder management

Confidential Client (Bloomington, IL

Change Management Lead

Responsibilities:

  • Enterprise Change Management (SAP Environment)
  • Stakeholder management, Communications, SharePoint, Reporting
  • Solution deployment liaison (requirements management, end-user testing, data archival, quality control).
  • Vendor/Procurement Management (Quality Control, Process Management)
  • Software Development Lifecycle Committee management (SAP Environment)
  • Coordinated SDLC stakeholder meetings
  • Managed stakeholder surveys, reporting.
  • SDLC Issue identification, solution requirements documentation, deployment management.
  • Developed communication strategy including:
  • Stakeholder management, Intranet management, Reporting, Quality Management.
  • Documented business-case including:
  • Risks/benefits of system financial controls/reporting.
  • Operational impact of accurate issue tracking/resolution
  • Documentation of software technical specifications.
  • System/process deployment management, user training.
  • Performance reporting (budget, user acceptance).
  • Drafted/deployed Quality Management communications plan based on ADKAR.
  • SharePoint development/management for status reports/training.
  • SCM Solution configuration/installation/deployment management.
  • Quality Management business process improvement, Internal knowledge-share.
  • Managed customer participation/satisfaction index.
  • In-store surveys for Wal-Mart, FedEx Kinkos, Dreyers Ice-Cream, Chapstick.
  • In-store restaurant customer satisfaction surveys based on SERVQUAL instrument.
  • Direct-Mail/Online campaign management and analytics (PC Hardware client)

Confidential, Houston, Texas

Senior Manager, Strategy and Planning

Responsibilities:

  • Corporate governance
  • Developed Change Management program to oversee $40MM annual internal IT enhancement plan.
  • Chaired cross-functional project management team and process.
  • Systems/Process integration (SAP, PMO, Marketing)
  • Performance Metrics development
  • Developed cycle-time metrics for gauging success of Change Management program.
  • Developed post-implementation audit to measure success of release.
  • Customer Analytics
  • Coordinated Executive forums to solicit input on needed enhancements.

Confidential, Houston, Texas

Senior Manager

Responsibilities:

  • Project manager: New product development
  • Launched an online Energy Management, Bill-Pay tool via 3rd party vendor to 2MM customers.
  • Managed research, testing and operational rollout of PowerDetector outage notification device.
  • Managed the research and rollout of first Residential customer retention and lifecycle management program.
  • Market research, competitive analysis.
  • Developed competitive matrix for SMB Retail Electric providers.
  • SAP Change management
  • Change Management program manager
  • Enterprise change request (ENTCR) system manager. Communications manager. Cross functional lead.
  • SAP Project Management: Cleared 80,000 customer issues in 90 days via 40-person team.

Confidential, Houston, Texas

Contract Competitive Analyst

Responsibilities:

  • Competitive analysis (secondary research / products / messaging)
  • New product development (IPaq).
  • Knowledge share, Internal communications

Confidential, Houston, Texas

Director, Gulf Coast Business Incentives Practice

Responsibilities:

  • Client relations / business development within Gulf Coast region (TX, LA, MS). City/County and State lobbyist
  • Business process management, Marketing strategy/planning, Media relations.

Confidential Houston, Texas

Marketing Executive, Economic Development.

Responsibilities:

  • Elected official Orientation. Advisor to City/County and State on tax incentive/business recruitment policy.
  • Marketing strategy/planning. Manage trade shows and awards luncheons. Media relations (print, Radio/TV, online).
  • Chair - Real-Estate Advisory Committee. Executive counsel of 12 regional real-estate development firms (Advocacy, Issues Management, Tax Strategy)

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