We provide IT Staff Augmentation Services!

Senior Project Manager Resume

Granada Hills, CA

SUMMARY

  • He has a Bachelor of Science in Information Systems and ten years’ experience as a Systems Owner.
  • He is PMP, ITIL v4 and Scrum Master Certified and is a big believer in continuous improvement and process improvement.
  • His validated environment experience is in manufacturing (GMP) and healthcare (HIPAA.) Confidential is knowledgeable in systems design and implementation in a database environment, and of technical and user - related aspects of personal computer environments.
  • He is comfortable driving organization-wide changes, ensuring seamless integration of processes, applications and entities across the organization.
  • He is in the process of relocating to Colorado and will be here to stay as soon as possible.

AREAS OF EXPERTISE

  • PROJECT MANAGEMENT
  • Agile
  • Scrum
  • MS Project
  • $1.2M BUDGET CONTROL
  • BUDGET ANALYSIS & ALLOCATION
  • PRESENTATIONS
  • COORDINATE SERVICE ISSUES
  • RELATIONSHIP MANAGEMENT
  • TRUSTED ADVISOR TO CLIENTS
  • IDENTIFY & FACILITATE RESOLUTIONS
  • IT SYSTEM IMPLEMENTATION EXPERT
  • DELIVER IMPACT & INNOVATION
  • BUILD SR. EXECUTIVE RELATIONSHIPS
  • SKILLED COMMUNICATOR
  • TEAM BUILDING
  • CONFLICT RESOLUTION
  • BUSINESS IT DEVELOPMENT
  • Good Sense of Humor

PROFESSIONAL EXPERIENCE

Confidential - Granada Hills, CA

Senior Project Manager

Responsibilities:

  • Project manager within manufacturing, sales organizations, legal and medical industries
  • Performed network rebuilds and redesigns for efficiency and security purposes
  • Handled ERP system change overs and updates as business requirements demanded
  • Prioritized business continuation plans and disaster recovery processes
  • Oversaw a 90-day, $300k budget and controlled the costs of projects
  • Used PPM tools such as MS Project
  • Managed project teams of up to 10 internal and contracted technicians
  • Assigned scheduling over a multi-week project
  • Delegated roles and responsibilities to technicians to ensure tasks were completed
  • Oversaw labor hour budgeting
  • Developed a change control processes for clients that enabled them to continue working with minimal disruption
  • Coordinated with managed service provider (MSP) clients daily to schedule technical and project requirements
  • Created all client related management processes used by all client liaisons
  • Ensured open IT/Help Desk tickets were resolved each day and in a timely manner by following up with clients, end user and other stake holders
  • Became a trusted advisor for client companies to develop it systems

Confidential - Northridge, CA

Managing Technician & Senior Client Manager

Responsibilities:

  • Internally developed the Confidential security package, a proprietary approach to security and business stability for our clients
  • Regularly met with clients for business reviews to discuss goals, infrastructure and current or upcoming projects
  • Developed rapport with clients through demonstrated accountability and capability to become a trusted advisor to their overall business objectives and infrastructure
  • Created and managed project plans for clients on all builds, upgrade and migrations
  • Managed vendors internally for Confidential and externally for clients
  • Achieved a 92% client retention on year two with the company
  • Introduced innovative ways to improve standard operational procedures allowing decreased spending and increased profit by reducing downtime and improving time to deployment
  • Held “Lunch and Learns” for business owners to present Information Technology needs within businesses
  • Handled projects including network infrastructure and ERP system upgrades

Confidential - Glendale, CA

Lead Architect/Project Manager

Responsibilities:

  • Coordinated business implementation designs and had oversight of projects
  • Handled all aspects of client maintenance including network stability and uptime accountability
  • Project managed the upgrade of client CRM/ERP system, created request for proposals (RFP) and vetted external CRM/ERP vendors to assess best fit for their project
  • Oversaw the project management of network redesigns

Hire Now