Senior Project Manager Resume Granada Hills, CA - Hire IT People

SUMMARY

He has a Bachelor of Science in Information Systems and ten years’ experience as a Systems Owner.
He is PMP, ITIL v4 and Scrum Master Certified and is a big believer in continuous improvement and process improvement.
His validated environment experience is in manufacturing (GMP) and healthcare (HIPAA.) Confidential is knowledgeable in systems design and implementation in a database environment, and of technical and user - related aspects of personal computer environments.
He is comfortable driving organization-wide changes, ensuring seamless integration of processes, applications and entities across the organization.
He is in the process of relocating to Colorado and will be here to stay as soon as possible.

AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

Confidential - Granada Hills, CA

Senior Project Manager

Responsibilities:

Project manager within manufacturing, sales organizations, legal and medical industries
Performed network rebuilds and redesigns for efficiency and security purposes
Handled ERP system change overs and updates as business requirements demanded
Prioritized business continuation plans and disaster recovery processes
Oversaw a 90-day, $300k budget and controlled the costs of projects
Used PPM tools such as MS Project
Managed project teams of up to 10 internal and contracted technicians
Assigned scheduling over a multi-week project
Delegated roles and responsibilities to technicians to ensure tasks were completed
Oversaw labor hour budgeting
Developed a change control processes for clients that enabled them to continue working with minimal disruption
Coordinated with managed service provider (MSP) clients daily to schedule technical and project requirements
Created all client related management processes used by all client liaisons
Ensured open IT/Help Desk tickets were resolved each day and in a timely manner by following up with clients, end user and other stake holders
Became a trusted advisor for client companies to develop it systems

Confidential - Northridge, CA

Managing Technician & Senior Client Manager

Responsibilities:

Internally developed the Confidential security package, a proprietary approach to security and business stability for our clients
Regularly met with clients for business reviews to discuss goals, infrastructure and current or upcoming projects
Developed rapport with clients through demonstrated accountability and capability to become a trusted advisor to their overall business objectives and infrastructure
Created and managed project plans for clients on all builds, upgrade and migrations
Managed vendors internally for Confidential and externally for clients
Achieved a 92% client retention on year two with the company
Introduced innovative ways to improve standard operational procedures allowing decreased spending and increased profit by reducing downtime and improving time to deployment
Held “Lunch and Learns” for business owners to present Information Technology needs within businesses
Handled projects including network infrastructure and ERP system upgrades

Confidential - Glendale, CA

Lead Architect/Project Manager

Responsibilities:

Coordinated business implementation designs and had oversight of projects
Handled all aspects of client maintenance including network stability and uptime accountability
Project managed the upgrade of client CRM/ERP system, created request for proposals (RFP) and vetted external CRM/ERP vendors to assess best fit for their project
Oversaw the project management of network redesigns