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Project Manager / Scrum Master Resume

Beverly Hills, CA

SUMMARY

  • In addition to hands - on “In the Weeds” work history as a Certified Scrum Master, Candidate has led, and trained cross-functional teams to ensure GTM success. Repeated, quantifiable success guiding global business strategy and revenue realization that achieve maximum operational impacts with minimum resource expenditures.
  • Resourceful employee advocate, cultivating an inclusive, empowered work environment that results in higher team chemistry and performance outcomes.
  • Customer Success innovator, implementing superior technologies and thought leadership to increase loyalty, brand awareness and product/price acceptance vital to land and expand revenue models, higher NPS, lower customer churn and CAC.
  • Consultative practice leads to candidate hitting the ground running and affording clients an instant value-add on day one

PROFESSIONAL EXPERIENCE

Confidential, Beverly Hills, CA

Project Manager / Scrum Master

Responsibilities:

  • Provide analysis of the SLAs and KPIs to leadership and recommend improvements to meet strategic business objectives
  • Team with Product Management and external/internal stakeholders to create and/or enhance services & solutions
  • Educate internal stakeholders on Scrum/Kanban implementations within the organization and applications
  • Lead all application delivery for third party IT solutions

Confidential

Agile Coach

Responsibilities:

  • Empowered Scrum Masters to increase the effectiveness of Agile Processes and SAFe framework within the Organization
  • Coached the Agile team on best practices and theory. Track metrics and monitor for potential problems and/or bottlenecks
  • Resolved impediments that prevent the Agile teams and Product owners from effectively employing agile/lean processes
  • Educated business units on how to create strong collaboration across global, cross-functional teams

Confidential, Columbus, OH

Sr. Project Manager

Responsibilities:

  • Involved in all aspects of the development life cycle, including architecture, development, testing, trainingCreates and maintains project documentation such as estimates, project plans, proposals, statements of work, status reports (internal and external), change requests, functional specifications, etc.

Confidential

Product Owner

Responsibilities:

  • Assist team members, scrum development team, and enterprise architecture in developing solution delivery best practices
  • Provide week-to-week tactical objectives to scrum team, and provide decisions to system level questions and defect triage
  • Work directly with internal / external stakeholders to maximize cross-functional team performance/outcomes
  • Prioritizes work within an agile team and maintain a backlog of future work for consideration/prioritization

Confidential

Scrum Master

Responsibilities:

  • Facilitate sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations
  • Protect development team from outside distractions, impediments, team conflicts, and maintained focus on product backlog
  • Work closely with project owner in backlog management and continuous delivery of features
  • Educate and reinforce scrum methodology and agile framework to team members and stakeholders
  • Direct and lead development team from project initiation through the delivery of final product

Confidential

Business Process Management Specialist

Responsibilities:

  • Work closely with external & internal service providers and maintain consistent standards and quality assurance
  • Participate in the evaluation of emerging technologies, and the development of proof-of-concepts
  • Design, develop, test, implement, and maintain component solutions
  • Ensure accurate and timely resolution of problems, applying structured development and implementation techniques

Confidential, Houston, TX

Educational Consultant

Responsibilities:

  • Consult with Designers/Developers on successes and areas of opportunity for continuous improvement of training
  • Provide feedback to multiple levels of management on employee performance
  • Use WebEx, Virtual Classroom, and other technologies to deliver training of corporate-developed training programs
  • Perform administrative tasks related to planning, communicating, and conducting training (maintain virtual classroom)

Confidential, Houston, TX

Training Manager

Responsibilities:

  • Create exercises, instructional activities and training assessments that reinforce learning
  • Monitor and report training progress of new and existing trainees and inform management
  • Contribute to the overall success by identifying ways to continuously improve the learning process
  • Conduct regulatory research and work with legal and HR to maintain regulatory compliance, policies, and procedures

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