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Product Delivery Manager Resume

SUMMARY

  • Performance - driven business professional with corporate and start-up experience in multiple industries and disciplines including SaaS, product management, procurement management. and marketing management.

TECHNICAL SKILLS

  • Product Management
  • Project Management
  • Operations Management
  • New Product Introduction
  • Service Level Analysis & Improvement
  • Procurement
  • Requirement Gathering
  • Process Improvement
  • Supplier Development
  • Software Selection & Integration
  • Marketing Mix Managemen
  • Risk Analysis
  • Business Partnership Development
  • Business Strategy
  • Negotiation /Collaboration

PROFESSIONAL EXPERIENCE

Confidential

Product Delivery Manager

Responsibilities:

  • Managed 4 implementation/ upgrade projects for major clients.
  • Developed 3 tier customer support program to reduce risk and increase revenue.
  • Lead internal pricing transformation program (moving from cost plus margin to value pricing).
  • Proposed development of optimized pricing and inventory offerings.
  • Developed standardized product implementation plans and collateral for medical billing suite.
  • Created 4 User Experience (UX) focuses how-to user manuals for medical billing suite.
  • Collaborated with stakeholders to publish department playbook.
  • Spearheaded client facing project status meetings to align on project priorities and mitigate risk.
  • Drove product improvement based on voice of customer feedback to plan a scaleable/ repeatable version.

Confidential

Product & Program Manager

Responsibilities:

  • Drove agile methodology implementation within the project and throughout the larger organization.
  • Developed product roadmaps to organize 4 product owners and teams.
  • Created high level process maps and contextual diagrams to collaborate with development teams.
  • Lead phase planning to organize project backlogs and retrospectives.
  • Bridged gaps between senior management and business department managers and SMEs.
  • Managed project issues to ensure roadblocks were avoided and/or resolved.
  • Performed high level strategic initiative planning.

Confidential

Business Strategy and Operations Planning Manager

Responsibilities:

  • Developed business case for establishing operations in Raleigh-Durham.
  • Evaluated prospective office locations.
  • Coordinated drop shipping of marketing materials.
  • Compiled content for supply chain associate training.

Confidential

Product Manager

Responsibilities:

  • Launched 5 new products including 3 product family launches.
  • Developed integrated partnership to grow service parts category by $5M.
  • Increased service levels by 15%.
  • Reduced active SKU by 30% - 40%.
  • Conducted Voice of Customer Marketing Research.
  • Developed new collaborative product data collection process.
  • Fostered relationship building between Confidential Finished Plumbing Product Management Team and Ferguson’s Product Management Team.
  • Integrated CRM data to increase targeted marketing efforts.
  • Conducted inventory turn analysis and directed changes to avoid recurring product outages.
  • Developed product management/ marketing KPI dashboard.
  • Adopted Agile Methodology to lead IOT product development.
  • Drove Value Add feature prioritization.
  • Collaborated on spring backlog with development team.

Confidential

Materials Manager

Responsibilities:

  • Added and coached 14 new vendors.
  • Identified and reduced reliance on poor performing supply partners by 30%.
  • Developed processes to improve Amazon’s supplier performance.
  • Conducted supplier partner interviews.
  • Organized Negotiation Training and a Lunch and Learn.

Confidential

Marketing Project Management Internship

Responsibilities:

  • Completed strategic rebranding project to reach target audiences in alignment with organization’ s mission.
  • Managed internal and external project team.
  • Successfully sourced products and services using RFP and RFQ’ s.
  • Secured a win-win e-marketing relationship.
  • Achieved quality project delivery within or below budget, allowing company to use remaining budget for other organization needs.

Confidential

Freelance Consultant & Entrepreneur

Responsibilities:

  • Freelance business and sustainability consultant: project management driven.
  • Strategic entry of existing product into a new industry.
  • Strategic location selection for new HQ, production, and distribution.
  • Lead technology selection and integration projects to suit client needs and tech literacy level.
  • Product Management and Marketing Research, Walmart: Organic and local Produce
  • Lean production optimization to increase useful workspace and reduce production time.
  • Green Guru: residential and business clients; reduced carbon footprint and costs; tracked resource usage .
  • Special Projects Product Manager, Hydro One Beverages: social media marketing, retail sales , warehouse management and logistics planning.
  • Reduced product offerings to only best selling products.
  • Redesigned product packaging.
  • Digital DJ: event planning, experience turning slow business days into profitable ones.
  • Utilized quantitative methods to assess patron enthusiasm for different stimuli.

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