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Product Manager / Scrum Master Resume

SUMMARY

  • An accomplished and talented business analyst / product manager responsible for business process improvements and supporting mission critical strategies by managing the software development lifecycle from initial analysis and requirements elicitation through design, build, testing and implementation.
  • Extensive experience serving as the primary relationship manager between technical teams and stakeholders.
  • Accountable to both senior IT and operations leadership.
  • Outstanding communication and interpersonal skills. Able to engage and interact effectively with all personnel from C - level through end-user.
  • Conveys complex issues and solutions in clear, concise and easily understandable language.

AREAS OF EXPERTISE

  • Agile Transformation & Coaching
  • Certified SAFe 4 Program Consultant
  • Lean Six Sigma Certified
  • Agile Methodologies
  • Process Improvement
  • Analytical & Creative Thinking
  • Consultant, Mediator & Collaborator
  • Quality Assurance / User Testing
  • Coach & Mentor
  • Public Speaking & Presentation
  • Team building, engagement & cohesion

TECHNICAL SKILLS

  • Atlassian tools (Jira / Confluence)
  • Scaled Agile Framework (SAFe)
  • MS Office Suite
  • Balsamiq Mock-ups
  • OnBase v15
  • Kofax Transformation Module v6
  • Kofax Capture v10
  • T-SQL
  • MS Team Foundation Server
  • Metro II & e-Oscar

PROFESSIONAL EXPERIENCE

Confidential

Product Manager / Scrum Master

Responsibilities:

  • Developed requirements for migration of legacy (AS400) core merchandising system to Azure Cloud platform. Documented features, user stories, lifecycle mapping and data dictionaries.
  • Championed the use of basic Agile principles for technical team and coached them on understanding capacity, velocity, estimating and using Kanban boards.
  • Set up and facilitated team ceremonies including stand-ups, reviews, demo’s and retro’s.
  • Educated business partners on benefits of Agile - particularly by creating visibility into planned work and progress of that work.

Confidential

Product Manager

Responsibilities:

  • Implemented servicing capabilities for expanded vendor direct big ticket product offerings.
  • Championed project level showcase highlighting delivery method and fees expansion to executive stakeholders.
  • Drove initiative to identify and eliminate hardcoding from legacy codebase.
  • Partnered with Agile coaches to further the Confidential ’s Tech Agile transformation journey.

Confidential

Principal Business Analyst

Responsibilities:

  • Mapped and documented processes to mitigate risk of failure by mission critical systems.
  • Recommended improved future state processes based on current state analysis.
  • Implemented more efficient service application processes reducing cycle time.
  • Participated in nascent Agile transformation community.

Confidential

Sr. Business Analyst / Product Owner

Responsibilities:

  • Worked extensively with Jira / Confluence to maintain product backlog including feature definition and decomposition, requirements gathering, refinement and estimating.
  • Delivered first enterprise grade no-SQL Graph database solution from Neo Technologies:
  • Replaced multiple ECSB micro-services with highly performant and scalable solution.
  • Improved read rate from ~20 transactions per sec. to over 100 TPS.
  • Mission critical platform with extremely robust fail-over and fallback capabilities.
  • Served as primary contact with partners at 84.51 to transmit and deliver personalized coupon, shopping list, product favorites and recipe data to all digital channels.
  • Co-led product showcase event to present and demo work completed for executive leadership.
  • Implemented several innovative team building and cohesion programs.

Confidential, Cincinnati, Ohio

Sr. Business Solutions Manager

Responsibilities:

  • Enhanced Kofax based judgment verification process to allow images with limited data to be handled systematically eliminating a costly manual procedure and added $250k to monthly cash flow.
  • Utilized excess Kofax license capacity to scan for images showing incorrect plaintiff. Removed legal risk, identified cases where new judgments were required and prevented license cost wastage.
  • Participated in executive steering committee meetings to negotiate and establish priorities for corporate wide ECM initiatives.
  • Modified bulk image ingestion utility to:
  • Call custom scripts eliminating 40 hours manual intervention per month.
  • Identify and prevent duplicate images from entering system.
  • Improve indexing rate from 5.4 to 0.18 seconds per image (30x improvement).
  • Increased flexibility of bulk image extraction tool to improve quality and timeliness of files delivered to external entities.
  • Facilitated all phases of the agile development lifecycle across multiple technical teams (8-12 staff) and business groups (up to 500 users). Highly familiar with all agile processes and ceremonies including; requirements gathering, story writing, grooming, estimating, sprint planning, daily stand-ups, reviews and retrospectives.

Sr. Business Solutions Manager

Confidential

Responsibilities:

  • Led greenfield initiative to develop consolidated research and resolution platform for consumer disputes from credit bureaus
  • Automated bulk capture and ingestion of consumer documents from credit bureaus. Reduced cost of manual indexing process by 3.5 FTE.
  • Re-architected written dispute process to comply with legislative changes. Automation and improved user efficiencies reduced dispute backlog from 80k to a rolling 12k accounts.
  • Headed development of custom integrations with OnBase and Kofax to implement double-blind judgment image verifications which eliminated legal risk and increased monthly liquidations by $1.5mm.
  • Managed project to rewrite monthly credit bureau reporting of 9-10 million consumer accounts. Increased reporting eligibilities by 12% and accuracy by 23%.
  • Managed pilot OnBase project for Customer Service inbound correspondence resulting in reduced team size from 20 to 10 FTE and eliminated all paper copies of correspondence.
  • Product owner for legacy customer service application. Integrated many enhancements (workflows, bulk letter generation, auto-calling, auto-replication of account updates) to improve user efficiency.
  • Implemented Productivity Tracker - a custom built system tray utility for capturing all user activities. Data supported management efficiency reporting and drove Six Sigma initiatives.
  • Directed development of Quality Analysis tool that drove and maintained customer service quality scores above 99.5%.

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