Summary

• Detail riented Pr ject, Pr gram and Acc unt Manager with nearly 14 years f cumulative experience in management f cust mer service. I am pr ficient in acc mplishing pr cess impr vements, implementing inn vative ideas and exceeding g als related t revenue, timelines, cust mer satisfacti n and gr wth. Skilled at planning implementing pr grams f cused n impr ving business perati nal efficiency and cust mer s luti ns. Adept in building rganizati nal c nsensus integrati n, reducing pr cess c mplexities, res lving pr gram issues and impr ving user acceptance. Expertise in w rking with diverse industries, business m dels and managing gl bally-dispersed multi-cultural teams including utside vend rs. Efficient leader, inn vat r and subject matter expert p ssessing str ng analytical and technical skills.
• Successfully c mpleted and impr ved turnar und time f r APQP d cuments submissi n and efficiently maintained pr ject budgets at L W Gr up
• Exceeded aggressive m nthly revenue g als f r 3 plus years 30 YTD increase and als led t 95 n time cust mer resp nse pr cessing f applicati ns resulting in increased cust mer satisfacti n in 2013 at NSF Internati nal
• Awarded f r c nsistent utstanding cust mer service f r 400-600 plus gl bal c mpanies at NSF Internati nal
• Successfully achieved 98 accuracy f r setup / testing and 98 n time j b success rate at NSF Internati nal

L W Engineering C . is a Tier 1 supplier f metal stampings, welded assemblies and tubular pr ducts f r Nissan, F rd, Chrysler, GM, H nda as well as ther aut m tive c mpanies. It c mprised f 17 stamping/welding facilities and empl yed ab ut 5000-10,000 pe ple.

Jr. Pr gram Manager

Resp nsible f r ensuring die and welding t l delivery, part rders and reviews and als ensuring that ANPQ d cuments are delivered t Nissan n time. Acting as a liais n between the client and purchasing, sales, t l gr up, packaging team and plants t make sure that quality f stamping materials are c rrect and meet the timeline set f rth by the cust mer. rganizing and multitasking, al ng with creating training material n h w t pr perly c mplete d cuments.

• Managed kick- ff meetings f r new car m dels, track timelines, budgets and engineering changes related t the pr grams
• Successfully c mpleted and impr ved turnar und time f r APQP d cuments submissi n created d cuments t assist with c mpleting ANPQP, part quality d cuments, f r accuracy and quick turnar und time
• Pr actively w rked with sales and t l gr ups t maintain pr ject budgets
• C rdinated in plant and virtual WebEx Tachiais review f metal stampings/weld assembly parts with pr duct quality engineers PQE , die t l sh ps US and Asia and plants
• Res lve part s c ncern rep rts and ther urgent issues by c mmunicating with Nissan
• Create and Manage pr gram d cuments Gate review, Die/Part Status, Material Requirement Due Dates, Part Issues, etc
• Manage l gistics f part deliveries between plants, tech center, die sh ps t make n time delivery Maintain n time Material Requirement Delivery date by cl sely m nit ring rder status, invent ry f parts, setting up pick up and delivery time between several plants and res lving any late deliveries r part quality issues f und during delivery with Nissan
• M nit r and c rdinate packaging appr val and rejecti n f c ntainers f r shipment by serving as a liais n between Nissan and L W Engineering's packaging departments.

Resp nsible f r sales and qu ting t new existing clients and inv icing and billing f ll w-up. Pr cessed applicati ns f r pr duct registrati n by reviewing f r c mpleteness and accuracy and entering int system. Assisted clients with questi ns. Served as a liais n between clients and t xic l gy and lab staff. Inv lved in c mmunicati n blast t cust mers, cust mer retenti n and cr ss selling ther NSF pr grams/certificati ns t applicable cust mers which resulted in new business. Exceeded m nthly revenue decreased turnar und time f r pr cessing applicati ns g als.

• Managed N nf d C mp unds f rmer USDA pr gram , a pr duct review pr gram and IS 21469 certificati n which m nit rs the hygiene f facilities manufacturing incidental f d c ntact lubricants:
• Exceeded aggressive m nthly revenue g als f r 3 plus years 30 YTD increase thr ugh inside/business-t -business sales expertise
• Implemented paperless initiative which streamlined the pr cess all wing f r m re efficiency and ability t w rk ffsite m re effectively the result was a 20 YTD increase in pr cessing f applicati ns
• Led t 95 n time cust mer resp nse and pr cessing f applicati ns resulting in increased cust mer satisfacti n in 2013
• Exceeded cust mer retenti n g al f r current cust mers and re-c ntracting previ us cust mers
• Awarded f r c nsistent utstanding cust mer service f r 400-600 plus c mpanies gl bally
• Handled sales/marketing t new/existing cust mers as well as push pr gram educati n t end users pr p sal f applicable NSF service fferings led t ther pr gram sales wins t ther pr grams
• Managed registrati n f cust mer's pr ducts used in and ar und f d facilities by verseeing pr jects fr m applicati n submissi n t billing and nline listing f registered pr ducts m nit red w rk in the pipeline t keep teams aware f future j bs in rder t ensure c nsistent w rkfl w
• Maintained/updated fficial registrati n guidelines, applicati n f rms and pr gram d cuments by keeping them current and relevant t pr gram and cust mer needs
• Res lved c mplex issues by interfacing with cust mers, t xic l gy, labs and acc unting
• Successfully delivered webinars and presentati ns at pr gram steering c mmittees represented NSF at the S ciety f Trib l gist and Lubricati n Engineers c nference
• Guided cust mers n shipping pr t c ls f r samples, especially f r internati nal cust mers and cust ms.
• Resp nsible f r the Smart Ch ices Pr gram, nutriti n labeling pr gram created by American S ciety f r Nutriti n and a r und table f expertise t create and harm nize ne set criteria f r fr nt f package f d labeling:
• Served as the main p int f c ntact f r Kraft, Unilever, General Mills, Kell gg's and C n Agra
• Signed n Sun-Maid, Tys n and P st thr ugh sales and pr gram presentati ns
• Rep rted data and trends t B ard f Direct rs regarding pr gram gr wth, p tential new cust mers, risk and any f reseeable c ncerns r issues
• Assessed f d's nutriti n data t determine if pr duct met criteria f r registrati n
• Maintained pr gram's integrity by creating excel d cuments f r quick and accurate harvesting f inf rmati n
• Pr m ted sales and marketing f pr gram t new p tential cust mers managed inv icing and payment f ll w-up as well as verall cust mer satisfacti n and survey
• Handled Green Chemistry EPA's DFE rec gnized pr gram f r envir nmentally 'safer' cleaning pr ducts
• Directed sales and marketing t p tential new cust mers as well and educated current cust mers n new service fferings tracked and m nit red pr jects in rder t meet deadlines as well as pr cessed applicati ns and served as a liais n between t xic l gy and cust mers
• Seni r Lab Technician May 2006 Feb 2009
• Received Drinking Water Treatment Unit filtrati n device certificati n. Assembled filtrati n devices f r testing per specific ANSI standards f r Brita, Culligan, GE, PUR, 3M, CUN , EVERPURE, WHIRLP L and m re.

• Effectively pr grammed c mputer w rkstati ns f r testing and l gged data
• Skillfully prepared and mixed chemicals / c ntaminants per strict recipe instructi ns
• Efficiently c nducted test f r US Army's purificati n devices and special pr t c l
• Successfully achieved 98 accuracy f r setup / testing and 98 n time j b success rate

• Confidential Quality C ntr l
• ConfidentialLab Technician