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Sr Pmgr Resume

SUMMARY

  • Big 5 Executive consultant with experience in all phases of project and program design, delivery, development, implementation and integration.
  • EPMO & PMO experience with P&L up to $25M and management of $500M programs. Offshore outsourcing and consulting experience.
  • Clients within the manufacturing, financial services, telecommunications, Healthcare, and Media & Entertainment industries.
  • Establishing and running global enterprise (EPMO) programs. Specialty areas include Mobile, Omnichannel, MDM, Cloud, Contact center and Data Center implementations/upgrades/migrations

PROFESSIONAL EXPERIENCE

Confidential

Sr PMgr

Responsibilities:

  • Sr Program Manager for major technology initiative ($40M+)
  • Managed Mobile and Web development and Go Live implementation
  • $40M program designed for upgraded customer/cruise experience

Confidential

Sr Program Mgr

Responsibilities:

  • Sr Program Manager Market Entry and Expansion
  • Managed Mobile app development and Go Live implementation and market entry for Startup
  • $40M program designed for personal safety and security

Confidential

Sr Program Mgr

Responsibilities:

  • Sr Program Manager Customer Experience and Contact Center outsourcing
  • Managed program from MSA creation to implementation
  • Managed Risk mitigation and change management
  • 3 year $65 M project to transition to Convergys for outsourcing (BPO)

Confidential

Sr Program Mgr

Responsibilities:

  • Created Transformation & strategic roadmap for business transition roadmap
  • Worked with PMO leadership team to establish goals & objectives
  • Managed Change management and transition to new $10M platform
  • Worked with vendors, executives and stakeholders for $200M initiatives

Confidential

Sr Program Mgr

Responsibilities:

  • High end Art auction site starting global expansion from Germany into the Western Hemisphere
  • Transitioned exiting website to multi - national website
  • Worked to create mobile application
  • Implemented all PMO efforts for the first global launch (startup to live online auctions)
  • Acted as C-Level Program manager working with executive teams in Germany and the USA
  • Developed and mentored resources, projects, funding and schedules across workstreams, Using JIRA, Confluence, SCRUM and AGILE methodologies

Confidential

Sr Program Manager

Responsibilities:

  • Program lead with responsibility for technical resources
  • Liaison with outsource providers, managed service organizations and business customers
  • PMO Program Management responsibilities (Project Plan, Timelines, milestones & deliverables, schedule and track, issues/resolutions/alternatives, risk mitigation), Audit responsibilities
  • Technical implementation and development
  • Design and roadmap of current state to future state environments

Confidential

Sr. Management of Strategic global IT programs for end clients

Responsibilities:

  • RFP proposals (Responses) for customer programs for DirecTV, Western Union, Hard Rock Casino American Express, Verizon and others, All of these involved Offshore resources for development, new infrastructure requirements, MSA’s, maintenance plans with specific SLA’s for performance.
  • United Healthcare- Customer Care improvements $5M delivery program

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