Professional Summary

Results-oriented, detail-driven Project /Program Manager with more than thirteen 13 years of hardware infrastructure and IT project management experience.

• Proven experience in formal project management methodologies SDLC, Waterfall, Agile, including Scrum and XP and a detailed understanding of establishing and managing an effort-based, budget-safe project schedule.
• Experience managing teams of up to 55 resources located across the globe, and projects with a business impact of up to 7M.
• Possesses strong knowledge of the IT industry, with a telecommunications, VOIP technologies, network, telephony, and audio visual, and cable background on both customer and vendor sides.
• PMP and PMI-ACP certified Project Manager.

Areas of Expertise

• ITIL Incident, Problem, and Change Management
• Performance Management
• Vendor Management and Contract Negotiations RFI, RFB, RFP
• Organizational Design and Development
• Effective Leadership Resiliency and adaptability
• Strategic Planning Responding well to change and thinking critically
• Global Project Management including language and cultural barriers

Competencies

• Experience Areas: PCI, SOX, ISC compliancy requirements
• Methodologies: Waterfall, SDLC, Agile, Iterative project process and deliverables for both software development and hardware deployment
• Project Tools: MS Project, Project Server 2010, Office, SharePoint, Visio, One Note, Clarity/Open Workbench, Niku, Infraquest, PacMan, HPSD
• Technologies: Database knowledge CORE, F E, ETFI, CASPER, Switch Commander, DACS Commander, Coastal , VOIP, TCP/IP, Frame Relay/ATM, MPLS, Sonet Rings, Ellucian PowerCampus and Self Service, PowerFaids, Blackbaud Raiser's Edge, Lawson ERP, and Epic EMR
• Certifications: Project Management Professional PMP certified
• Project Management Agile Professional PMI-ACP certified

Experience

Confidenital

Information Technology Project Manager

• Currently leading large-scale IT project management and software systems implementations.
• Managed the implementation of the PowerCampus SIS upgrade up to seven 7 versions and instituted Self-Service web component using Agile Scrum Methodology.
• Managed the implementation of Exchange 2010 Email Upgrade including the integration to mobile devices and technology.
• Executing projects with knowledge of operating systems, application development, database management, interface engines including implementation of Ellucian Recruiter and Portal, Moodle GoStudio, and HigherOne CASHNet.
• Enhancing knowledge of the needs of educational faculty and staff by managing complex cross-functional, institutional based projects and programs.
• Manage the network re-architecture project including upgrading of both Unix and Linux servers for both the Apple and Windows platforms.

Confidenital

PMO Information Services Project Manager

• Managed both construction and software projects including various facets of the building of the new research facility as well as the enhancement of services from the EPIC EMR system.
• Led the delivery of projects and services within IT Services such as process engineering, project management, service level management, and service and stability management.
• Ensured project documentation was maintained including statements of work, project plans, project definition requirements, test plans, implementation schedules, risk assessments, and requests for information, bids, proposals, and changes.
• Led and implemented an overall program environment conducive to strong business practices, quality and cost improvements, multi-directional communications and acceptance of business objectives.

Confidenital

Project Manager, Infrastructure Technology

• Coordinated full lifecycle of infrastructure projects and delivery of services using the most current TSD best practices and processes for all three platforms: Stores, DCs, Data Centers and Headquarters locations.
• Partnered with project stakeholders to ensure accurate completion of projects and delivery of products within scope, under budget, and within the specified timeline, including Target Sourcing Services and Target India partners.
• Managed the delivery of the following projects including:
• Managed two cross-functional initiatives including the implementation of an Enterprise Wide QoS solution and an Inventory Management Best Practice initiative that will result in a cost savings and reduction of nearly 7M in network equipment that can be resold or repurposed for additional use.
• Managed the implementation and upgrade of network equipment including both distribution and access layer Cisco switches as well as UNIX and Linux servers for both the Apple and Windows platforms to 26 Target Sourcing Services sites, nationally and internationally. The project consisted of engaging overseas vendors and TSS partners to ensure completion, stability, and proper execution.
• Drove efficiency and reduced cost with the management of the Cable Contract RFP and Transition Plan to procure a new vendor within HQ and Data Center environments. The new contract will result in a cost savings of 1.9M over the next three years.
• Identified key metrics to support the business such as project baselines, budget plan lines, profit and loss margins, and resource availability.
• Tracked business and technology trends keeping current with available options offering innovative solutions to key infrastructure and business initiatives.
• Modeled and oversaw effective change leadership throughout the global business to enable adoption of new business processes including communication to all personnel, training of the global workforce, introduction of ideas and resources to inspire stakeholders and leadership in overcoming resistance to change.
• Implemented an Incident Management process that enabled Network and Telephony Engineering to partner with Systems Recovery for improved network stability and SLA metrics. Compliancy for Incident SLAs increased by 80 and overall stability metrics were met at 99 as a result of this process initiative.
• Maintained administrative side of expense management for projects and contract support staff including project budgets ranging from 300K to 7M.

Confidenital

Project Manager, Global Technology Infrastructure

• Executed circuit procurement based on engineering, transport, and contractual requirements and cost.
• Provided circuit cost-analysis based upon transport requirements and contractual obligations.
• Performed project management responsibilities relating to information technology implementations, upgrades, conversion and recovery.
• Developed and maintained relationships with all Telecom Vendors, facilitated discussions to achieve resolution, improved communication, and improved SLA's in order to drive down transport costs.
• Met project deadlines and produced deliverables by managing matrixed timelines and communicating project status to all pertinent parties.
• Tracked, reported, monitored and forecasted project financials, resources, and expected Return on Investment through project closure.
• Built and participated in high-performance project teams and drove accountability throughout the project.
• Actively participated in the development of the PM capability through process development and adoption, mentoring other PM candidates, and researching industry best practices for continuous improvement opportunities.

Confidenital

Data Communications Engineer II, Data Communications

• Managed engineering projects associated with closing the Cumberland Data Center in Chicago including over 300 ATM machines and sites by converting them from legacy multipoint services to frame relay.
• Demonstrated meticulous documentation, proficient time management, and immense analytical ability managing the projects to decommission Fifth Third remote HUB sites.
• Managed internal technology, infrastructure, and process improvement projects. Made improvements to the project management process to reduce cost, improve quality, and increase productivity.
• Engaged and created cross-departmental relationships to establish goals and execute tasks towards project completion involving negotiating pricing with vendors and data installation technicians as well as communicating project scope to retail and branch managers.
• Held accountability for making decisions and taking calculated risks as 3rd level contact for on-call maintenance issues in network services. Carried a pager for 24 hour intervals in a group rotation.
• Finalized the project associated with migrating all of ICI's circuits onto the MCI network that involved coordinating the schedules of all parties involved to minimize maintenance activity during normal business hours.

Responsible for managing complex, global projects including design, development, implementation, risk and controls.

Confidenital

Senior Operations Technician/Project Manager, Network Provisioning

• Led innovative process and technology enhancement initiatives. Led and engaged cross-functional project teams and partners, accountable for design, development and implementation of defined solutions.
• Managed deployment schedules for multiple clients and project types, from initial implementations/systems integrations to significant system enhancements.
• Ensured key stakeholders fully understood impacts of constraints, decisions, and changes.
• Developed and managed project plans and project budget through defined change control processes to deliver client requirements on time and within project budget.

Team Lead Detroit Region, Data Network Narrowband Provisioning

• Trained in successful process of problem solving including collecting, analyzing, and prioritizing data in order to present resolution to management in preparation for execution.
• Performed necessary application and database maintenance to save and recover 65 of network loss.
• Made continuous efforts to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality customer service.
• Contributed techniques and controls to team members for managing unpredictability in agile development.