SUMMARY

• me am an experienced manager, director and project manager with expertise in clinical software implementations, software development, project management and customer/product support.
• Manage diverse development staff as well as technical implementation and support staff.
• My strengths are in motivating staff, taking charge, being accountable and delivering quality business solutions on time.
• me build solid customer relationships and work effectively with end - users, managers and other key stakeholders.
• Today me work as Senior Enterprise Project Manager with focus on large Enterprise CVIS Solutions.

TECHNICAL SKILLS

• Microsoft Products: (Project, Word, Excel, PowerPoint, Outlook, Windows, Sharepoint, Project Server), Team Framework,Citrix, Symantec and McAfee Virus software
• Healthcare, Enterprise Management, PACS, Cardiovascular Information Systems, Analytics,
• Project management tools and models, Visio,
• Unix
• SAP, Siebel
• HIPAA, FDA - Good Laboratory Guidelines, Medical Devices
• TQM/CQI, Validating software, SDLC, CMM, ISO9001

PROFESSIONAL EXPERIENCE

Confidential, Bellevue, WA

Manager, Director, Senior Enterprise Project Manager

Responsibilities:

• Participate in development and maintenance of Best Practice Standards.
• Summarize financial projections and delivery of revenue and billing.
• Ensure compliance with Best Practice Standards and client contract deliverables
• Oversee issues and risks related to specific projects or cross-project dependencies.
• Escalate issues or risks dat cannot be resolved within the client teams or with the Senior Project Managers; provide feedback to Client Teams regarding status.
• Ensure dat projects are delivering tangible value to Confidential, which may include improvements to cost, revenue and quality.
• Manage key client stakeholder expectations for projects. Interact with stakeholder level at client sites

Confidential

Executive Director

Responsibilities:

• Project Management (Project Planning, Vision, Scope and Objectives, Work Breakdown Structures, Scheduling, Resource Management, Metrics, Change and Configuration Mgmt, Risk and Issue Management)
• Reduced 100s of floundering projects into planned release cycles - which allowed teams and resources to focus and complete multiple projects.
• Balanced development resources through metric approach to new development, product support, defect repair, documentation and training.
• Created project master plans for software development - organized group into accountable teams for on- time delivery, improved quality, which in turn allowed group to generate new features faster.
• Project planning and execution provided within the scope of each project based on realistic and attainable goals mutually set between the customer and project team. Provided leadership with risk management and mitigation to prevent “scope creep” and maintain the project plan.
• Coordinated with Corporate Standards and Technology group on Best Practices for Implementation, Software Development and Support.
• Established Procedures and Process for Development Release Coordination with Support and Implementation staff inclusive of documentation, training and pilot work.
• Organizational Collaboration - Established cross product and across the country Integration collaboration team. Team won Pinnacle award for their work towards effective integration between products inclusive of documentation and tested implementation procedures and pilot work.
• Facilitation skills - trained in Total Quality as well as Continuous Quality Improvement Management facilitation and Customer First.
• Turned around failing five years $5-million-dollar product investment into an installable product in time for 17 sites to go live in 1999. Saved company millions of dollars in potential legal penalties and poor customer satisfaction
• Customer Satisfaction: (Product Support, Metrics, Customer Surveys, Best Practices, SCP Certification, CRM experience)
• Improved customer satisfaction through continuous product improvements. KLAS Laboratory rankings improve to 2nd in 2002 versus 8th in 1999.
• Improved customer satisfaction through product improvements/defect resolutions, effective issue management, support organization alignment, case metrics, Web based CRM, Event driven surveys.
• Customer reference sites increased by 50%
• Integrated stakeholders into planning phases, which in turn improved customer satisfaction and product integration.
• Collaborative team approach to integration of Confidential and non- Confidential products - improved integration quality and deliverables on time with high customer satisfaction.
• Process Improvements:
• Change control process and prioritization rankings helped resources focus on correct projects.
• Risk Management - Monitoring and control to mitigate risks during rapid aggressive developments and implementations.
• Directed and coordinated with corporate certification process for CMM Level 2.
• SCP Certification - adopting process improvements/Best Practices through Support Certification Process (SCP).
• Improved (per customer feedback) product documentation which in turn reduced support costs
• Improved installation and upgrade procedures (per Customer feedback) dat in turn reduced installation and support costs.
• Tool process created numerous - support, implementation, customer tools to reduce cost of support, cost to install and improve reproducibility/quality of upgrade process. (Client Auto-Deploy Software, Proactive Monitor Software, Auto Audit of Software Vaults, Interface tools, to mention a few)
• Management (Software Development - SDLC Methodologies, Best Practices, System Requirements, User Interface Design, Security, Integration)
• Managed staff of 85 across multiple remote sites in the United States and Canada. Responsible for development and support of clinical products.
• Led and managed multiple development and support teams, projects, release cycles and priorities, worked with third-party vendors, customer relationships and customer escalations.
• Achieved management bonus through achieving goals in customer satisfaction, employee satisfaction, product deliverables and financial numbers.
• Coordinated with Confidential HIPAA Office for product development and customer support to meet guidelines.
• Positioned lab products for major sales launch in 2002 completion of significant hospital reference sites – 2nd Largest Hospital Reference Laboratory in US a reference site.
• Managed and collaborated with Product Marketing, Product Management, Customers and Senior Executives to meet aggressive deadlines and manage risks, issues, conflicts and priorities.

Confidential

Integration Manager

Responsibilities:

• Responsible for staff of 20 overseeing product integration, support, development, add-on services and new product integration development.
• Supported legacy customers running on HP3000 and PCs while building integration application for future product platform on UNIX and Oracle client server laboratory product.
• Standardize approach to interface development and integration with other Confidential and other vendors’ products via HL7, ASTM, point to point interfaces for LIS, Reference Labs- (Quest, LabCorp and others), HIS, Order Management, Clinical repositories, Pharmacy and Radiology systems
• Improved team self-esteem through clarity of purpose, teamwork, focus on organization goals, “can do attitude” and doing what we said we were going to do.
• Generated add-on revenue of approximately $3 million per year - 50% improvement from previous years’ revenue.