SUMMARY:

• 10+ years of experience in software development project management and development across multiple industries.
• Internationally experienced, global manager and certified scrum master focused on delivering quality products using Agile and other methodologies.
• Agile/Scrum practitioner & coach experienced in transforming traditional software development teams into Agile/Scrum practice, process and environment.

TECHNICAL SKILLS:

Methodologies: Agile, Scrum, Kanban, SAFe and Waterfall

Business Modeling Tool s: Microsoft Visio & Lucid Charts

Project Management Tools: Azure DevOps, Jira, SharePoint, Confluence

Office Tools: MS Office (Word,Excel,PowerPoint,Outlook)

Database: MS SQL Server and MS Access

BI Tools: SSRS and Power BI

Web Front End: HTML, CSS, JavaScript

Other Tools: Windows, Mac OS, Google Docs, Microsoft Teams, Skype Business

PROFESSIONAL EXPERIENCE:

Confidential, Washington DC

Scrum Master/Agile Delivery Project Manager

Responsibilities:

• Daily interaction with tools that greatly simplify Agile/Scrum using Azure DevOps, SharePoint, Confluence and Microsoft Teams.
• Collaborated with product owners and business stakeholders and engineers to understand product vision and translate it into epics, features and product backlog items for CRM Dynamics 365 (system of record) and Microsoft Dynamics Great Plains (GP) accounting and financial software.
• Coached BAs and QAs in Eliciting, drafting, documenting and prioritized requirements and acceptance criteria from product owners and subject matter experts and tracked user stories, defects and bugs to completion. Maintained scrum metrics including capacity/bandwidth and monitored burn down chart.
• Facilitated Agile/Scrum ceremonies including demos, retrospectives, sprint planning, backlog refinement, sprint forecast and daily stand up meetings.
• Facilitated estimation and prioritization of product backlog items as needed with technical team and product owners. Monitored and coached team on velocity and removed blockers and impediments.
• Led cross - functional team (UI/UX, backend, data) for a well-coordinated project execution. Supported teams in incremental and iterative software delivery approach.
• Led and drove Agile/Scrum transformation of API IT department resulting in creation of an Agile/Scrum ecosystem for teh entire department and software development teams.
• Communicated and bridged teh gap between product owners, end-users and CRM (RIK) team developers.
• Planned and carried out UAT testing with user groups, testers and test leads in support of CRM MVP Go-Live and collaborated in training of trainers and end users training of RIK system.
• Participated in data governance discussions reviewing data model, data cleanup and de-duplication, data rules and data migration activities from AMS legacy system into Dynamic 365 CRM system for a 360 degree view.
• Worked with developers in data model design, data migration, interface design, schema, endpoints creation, integration of upstream and downstream systems to Microsoft CRM Dynamics 365 and Microsoft Great Plains (GP) for finance department throughout all SDLC environments from development, test, pre-production and to production.

Environment: Azure DevOps, SharePoint, MS Visio, SQL Server 2016, MS Office, Windows 10, Agile, Scrum, Kanban, Transformation of Waterfall SDLC into Agile/Scrum Environment, Microsoft Teams, Skype for Business, .Net Development Environment Setup.

Confidential, Virginia Beach, VA

Scrum Master

Responsibilities:

• Facilitated daily stand up call and backlog refinement sessions with scrum team to give a walkthrough on user stories and acceptance criteria associated with claims process.
• Facilitated sprint planning sessions with teh technical team, requirements refinement, task assignment, dependencies, capacity and bandwidth planning, story points and estimation, developer’s level of efforts and monitored scope and performance by using burn down chart.
• Facilitated product increment demo sessions to product owners and reflected with teh team on lessons learned during teh retrospective meetings and took necessary actions to remediate any issues/problems.
• Assisted with determining eligibility benefits for customers with EDI Health Care Eligibility/Benefit Inquiry 270. Analyzed teh inbound and outbound interfaces and extensions to FACETS Claims Processing system.
• Triaged and documented enhancements and defects, collected test metrics weekly that reflected teh current status of teh test execution and teh state of teh defects. Assisted in Regression Test, System Test, and UAT testing.

Environment: Jira, Confluence, UML, MS Visio, SQL Server 2014, MS Office, Windows 10, Agile, Scrum, Skype for Business.

Confidential, Watertown, MA

Scrum Master

Responsibilities:

• Collaborated between multiple Agile teams, subject matter experts and supported product owners to prioritize requirement and manage requirement backlogs.
• Collected metrics, scheduled meetings, managed issues, evaluated risks and communicated progress toward product increment/delivery as features and functionalities were built out.
• Worked with developers on tasking out requirements and facilitated understanding of requirements.
• Drove daily scrum calls and requirements grooming meetings with teh team and business partners and stakeholders.
• Worked with teh product owners on backlog items and backlog management and with teh team on user stories, estimating story points, burn down charts, sprint planning and release planning.
• Worked in Healthcare Claims Administration with Healthcare Claims Processing 837/835 including facility claims and professional claims.
• Worked with providers and Medicare or Medicaid entities to validate EDI transaction sets, including HIPAA 5010 837, 835 and 270/271.
• EDI Claims processing, documented enhancements to teh EDI Claims Processes EDI 837, 835, 276, 277 to ensure accurate processing of claims of members.
• Coordinated and conducted UAT testing and collaborated with product owners and lead testers in writing test scenarios, test cases and its execution.

Environment: Microsoft Team Foundation Server, SharePoint, UML, MS Visio, SQL Server 2012, MS Office, Windows 10, Agile, Scrum.

Confidential, Avon, MA

Business Analyst

Responsibilities:

• Created and documented functional and non-functional requirements and technical specifications with teh subject matter experts and developers.
• Collaborated in modeling and development of reporting data warehousing system.
• Interacted with business users for verifying user requirements and updating existing documentation.
• Worked on Use Cases, Use Case Diagrams and creation of technical design UI screen using Microsoft Visio.
• Assisted with data imports/exports, data cleansing, data categorization and data integrity activities.
• Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality.
• Assisted to develop teh test Plan, test cases and test scenarios to be used in testing based on business requirements, technical specifications and/or product knowledge.
• Conducted User Acceptance Testing (UAT), gatheird and documented user manuals and user guides for end users training purposes.

Environment: Microsoft Office Suite, windows 8, Microsoft Visio, SDLC, UML, HP ALM, Waterfall.