I am a dynamic results oriented, hands-on Manager who specializes in building, implementing, and managing start-up or restructuring QA, Test and Business Analysis organizations utilizing industry standard quality programs, that are tailored to meet specific business and management requirements. My strong management skills and excellent facilitation abilities are combined with over 20 years of experience in a wide range of project disciplines e.g. Project Management, Business Process Re-engineering, Quality Assurance/ Testing, and Software Design and Development. . I have solid overall management experience and have frequently fulfilled the role of the PMO Quality Project Manager.

I am capable of adapting to rapidly changing environments and am successful at meeting all challenges and initiatives. I have the ability to integrate IT solutions with core business practices to enable the achievement of specific business objectives. My excellent communication skills enable me to assume leadership responsibilities in both strategic and tactical engagements and collaborate with clients to successfully guide them through the analysis and management of testing, ensuring continued focus on business goals and objectives. I am a powerful team player who works productively with cross functional teams. Throughout my career, I have worked with clients in various industries including Healthcare, State and Local government, financial institutions and web based software development companies. I have managed 100 staff in multiple nationwide locations as well as small dedicated teams.

Experience

Confidential

Global responsibilities:

• Managed multiple phases of SDLC. Manage staff, including directing daily work activities/priorities, resource management, cost management, and direction-setting within the area of responsibility.
• Monitor and ensure organizational goals and contractual commitments are met e.g. budget/cost, service availability, responses, reports .
• Establish and manage relationships with customer subject matter experts and appropriate customer management, with an objective of maintaining and building the business. Demonstrate client-sensitive practices and internal gate-keeping within HP to support building strategic trusted advisor status to the client.
• Responsible for all BA activities including performing Ambiguity Analysis, requirements gathering, Requirements Validation sessions, Requirements Analysis Document, review and approve Requirements Risk Assessments, JAD/Design sessions, Business Design Document. Oversight of all BA documents and deliverables. Provide support to development teams on Technical Design and Technical Specification documents, unit testing, research and analysis of defects, development strategy and processes including code reviews.
• Responsible for project schedule tasks, planning, resourcing and reporting.
• Create Test Plan and all test documents, deliverables, metrics and artifacts. Manage and coordinate all QA and Test Teams project efforts. Establish testing strategies, processes, schedules, test scripts and test environments. Responsible for all phases and releases of testing including Unit Test, System Test, Regression Test, Integration Test, User Acceptance Test, Parallel Test , Pilot Test and Capacity and Performance testing.
• Oversight of ALM QC product and all ALM QC reporting and metrics. Conduct all Peer Reviews of testing artifacts. Utilized HP ALM Quality Center for test case management, defect management and requirements traceability. Utilized HP QTP for all automated test scripts and automated testing Integration, Smoke and Regression Tests . Administrator for ALM QC and responsible for all ALM QC reporting and metrics
• Mentor and train staff on testing strategies and processes. Determine work pattern and Create work instructions for Ambiguity Analysis, Requirements Risk Analysis, Test Bed Analysis, Test Case Design and Test Execution
• Hands-on manager. Wrote test cases and test scripts using requirements, use cases and design documents as inputs. Executed test cases, identified and documented defects.

Responsible for all aspects of Testing including:

• stablish and implement Test Strategy which includes defining and establishing the testing roles and responsibilities, creating and implementing the testing methodology and test approach and developing all test deliverables including the Master Test Plan, all Phase specific Test Plans and Requirements Traceability Matrix.
• Develop and manage Test Planning including: Test Development activities, Test Case creation, Test Script creation, Test Tools HP ALM, HPQC, HP QTP, Load Runner , establish Test Environments, establish and create Test data , resource planning and level of work/level of effort analysis.
• Manage all Test execution tasks and activities. Produce Test Management and Metrics reports. Responsible for Defect Management throughout testing and implementation phases.
• Ensures all requirements are tested and manage all defect reporting and defect resolutions. Lead Defect Management process as the Defect Manager.
• Windows 7/8, HP ALM QC,QTP v11 , Load Runner, Unified Functional Tester, MS Office 2013 Excel, Word, PowerPoint, Outlook, Lync, etc. , EDI X12, Edifecs, Truven BIDM Data Warehouse, Optum Insight, McKesson ClaimCheck, ICD-10, 4010/5010, HIPAA, PHI, NPI, MMIS, Atlantes Care Management, Captiva, IVR ,Web Portal, Cognos Reports, HP Performance Center, HP Network Virtualization for Mobile, 45 CFR Parts 160 and 164, Medicaid Information Technology Architecture MITA , TurnKey Solutions, TFS source code management

Confidential

HP's interChange Healthcare platform for the State of Colorado's Medicaid Management Information System MMIS , the official title of the state's patient and provider processing network, is a cloud based system meant to be an evolving solution for states as they look to cut labor costs, increase access to information, and engage with providers and patients. Colorado will be the 15th state to implement HP's platform, which has been deployed and federally certified in 13 states in the past decade. The system will assist the state Department of Healthcare Policy and Financing in managing and processing its Medicaid and Child Health Plan PLUS benefits -- more than 44 million claims, roughly 39,000 providers and 950,000 patients requesting care. HP interchange is a service-oriented architecture SOA -based, MITA-aligned, and flexible MMIS using portals, workflow, rules engine, and a ESB to transform and mature the business processes needed to support the unique needs of the different states.

Confidential

• HP is the systems integrator and Fiscal Agent for the Nevada MMIS that spans the takeover of the existing Magellan Medicaid Administration MMIS, including the integration of the Truven data warehouse DW and decision support system DSS , Pharmacy, Operations, Health Care Management, and Information Technology IT services including 4010/5010 conversion, ICD-10, Encounters.
• Additional responsibilities: Manager for New Business contract including 4010/5010 Step Up Step Down, 270/271 Real Time Processing, ICD10, Edifecs Upgrade, NVPAD, Encounters, Decision Support System Data Warehouse implementation. Manage and coordinate all BA and Test Teams project efforts and mentor staff. Provide back-up to Project Delivery Manager. SME Consultant for NV account core contract projects, i.e. ACA/HIX, EDI Replacement. Volunteered for RED projects and successfully completed projects on time and in GREEN status.

Confidential

• Coordinate the forum of Practitioners in Test Management for HP Americas USA, Canada, Brazil, and Mexico . Collaborate with peer CoP Leaders in EMEA Europe and AsiaPAC. Support HP personal development within Test Management roles. Support HP internal Test Manager Resource management. Cascade new initiatives inside and outside of HP to Practitioners
• Recruited as member of multiple internal corporate focus groups for new product roll outs. Received multiple recognitions as Test Manager Team Mentor.

Confidential

• Responsible for all corporate level HR/Personnel tasks for matrix team of 30 Business Analysts and Testers includes Sr BA and Test Managers through entry level staff supporting multiple HealthCare projects and accounts in multiple States and locations. Including: budget, performance reviews, recruiting, mentoring.
• Member of Mentoring Program, Employee Recognition and Promotion Team and RFP Proposal Team. Received multiple recognitions as Capability Manager.

Confidential

• IBM Curam Solution for Healthcare Reform is an eligibility and case management solution that helps States to address the Affordable Care Act ACA requirements for expanded coverage and access to a range of health care plans for their citizens. This solution also helps states to meet the Centers for Medicare Medicaid Services CMS critical success factors, be ready for initial open enrollment and beyond, and optimize their investment in a platform for the future. C ram Solution for Healthcare Reform can support health and human services programs, enabling organizations to address current reform and optimize funding, while building a foundation for future technology innovation to address the Affordable Care Act ACA . State of New Jersey Consolidated Access Support System to provide a single system for Intake, Assessment, Service Planning and Provider Management of the Federal and State benefit programs of TANF/WFNJ, Food Stamps SNAP , Medicaid, Child Care and General Assistance.
• Additional responsibilities: Create, implement and maintain all Quality Management and HP internal IV V activities and processes, focused on both product quality and the means to achieve it. Focus on: Create Quality Management Plan and all quality initiatives, documents, procedures and artifacts including: Process Assurance, Project Health Checks, Project Milestone Reviews, Corrective Action Plans, Project Milestone Reviews and Product Verification and Validation. Conduct internal HP Quality Assurance Reviews QAR on all deliverable documents and plans.
• Responsible for management of third party vendor for Information Security Assessments Penetration Testing. Manage, report and facilitate to resolution all Security Assessment Audit recommendations and findings. Responsible for planning and oversight of Performance Testing outsourced team.
• Responsible for all QA activities including metrics reporting, Lessons Learned, QA Reviews, processes and plans. Authored client facing project deliverable documents and provided editor and technical writer support to account team for all deliverable documents including conducting joint client reviews of all deliverables and remediation of client issues, questions and corrections

Confidential

• Deputy Project Manager for 17 million dollar QA Management project for NJ State government Child Support Department of Health and Human Services new system implementation. Manage all phases of a software SDLC and all professional staff.
• Responsible for P L, staffing and start up operations, training, policy and procedures . Coordinate all PMO functions and partner with Implementation and IV V vendors. Senior member of a large scale project team.
• Analyze project plans and proposals to determine timeframes, funding limitations, procedures, staffing requirements and allotment of various resources to project phases. Develop all project level training plans, test strategies, workflow and reference documents and manuals.
• Create and review contract deliverable documents and reports. Define and communicate project goals and status and conduct project 'lesson learned' to identify and establish best practices. Interact with client to streamline processes to maximize product and process quality.
• Business Process Re-engineering lead consultant for multimillion-dollar project for the State of NJ to determine and implement process and technology improvements and efficiencies.
• Developed Corporate wide BPR BPM templates, processes and methodologies. Conduct field visits to gather and evaluate current business practices. Facilitate joint meetings with State Judiciary and DHS CWA branch representatives.
• Rational Rose, RequisitePro, ClearQuest, ClearCase, Functional Tester,etc., PVCS
• Child Support System NJKiDS built on a multi-tier architecture using Java J2EE, Oracle technologies running on IBM platform. Responsible for delivering a full Federally Certified system, with an initial pilot release in October 2008 and a successful statewide system rollout in October 2009. Awarded as the best next generation Child Support system by the Federal Office of Child Support in year 2010

Confidential

• Form QA and Testing department for WEB technology / wireless Internet product. Recruit and supervise professional staff. Increase department productivity by 60 within 3 months while reducing operating costs by 50 .
• Perform manual testing, create, execute and manage test plans, test cases, test data and dept. policies and procedures. QA of Enterprise Management System, Performance Metrics Repository and over 1,500 Intelligent Reports. Increase product quality by 80 within 4 months by implementing and maintaining aggressive multi dimensional test strategy and execution.
• Responsible for management of defect tracking system, including allocation and management of development resources, daily defect meetings, analysis and prioritization of defects. Streamlined processes to improve workflow, provided a single point of contact for defect management.
• Participate in Marketing and Sales initiatives, target market analysis marketing strategy, sales presentation, product and web design.
• Mozilla Testopia, Bugzilla, Apache Test Case Manager
• Inventa's ESM Integrator is a suite of software, hardware, and professional services delivering a comprehensive solution for application performance management, reporting, analysis, and monitoring. ESM Integrator's IT mgmt. solution aggregates the view of enterprise performance across all components, including operating systems, storage systems, middleware/database servers, Web/ application servers, business apps mobile systems.

Confidential

• Corporate Knowledge Manager, responsible for all research and analysis on key strategic initiatives such as: Client Profitability, Service Level Agreements Management, Client Service and Satisfaction. Collaborate with Senior Management to formulate key strategies and long term goals.
• Responsible for all re-engineering and process improvement recommendations to Executive Mgmnt to increase the organizations effectiveness, streamline processes, reduce operating expenses, meet management objectives and align the company with industry standards. Negotiate with all levels within the organization to implement corporate wide programs and policies.
• Developed Corporate Operating Guide, documenting the overall corporation in a four-tier structure. This guide is instrumental achieving industry certification such as ISO 9000, CMM, and Malcom Baldridge.
• Formulate, coordinate and implement Corporate Disaster Recovery and Business Contingency Guide, Plans and Testing, including Terrorist/ Bioterrorism Preparedness presentations, training and procedures.
• Corporate Liaison for all company audits: internal, SAS70 and Federal. Corporate Risk Management. Create, analyze and report on risk management /fraud key indicators.

Confidential

• Start-up IT Quality Assurance/Testing department. Perform IT recruiting and staffing. Manage professional staff. Budget responsibilities.
• Design and implement test methodologies, policies and procedures. Evaluate and implement test automation tools. Develop and implement quality programs, test platforms, systems, scripts, test labs, test plans, test cases and test bed systems. Responsible for all Portfolio Management System certifications and operating platform certifications. Responsible for all phases of testing including Unit, Integration, Systems, Regression, Load Perform Stress and Acceptance testing.
• Member of e-Product solutions team, Specification Review Board, Information Technology senior staff and manager of a Critical Path department in the product release cycle.
• Princeton Financial Systems, a State Street company, is a leading provider of investment accounting, investment compliance, data management, performance measurement, and reporting solutions to the global investment industry.
• PAM for Investments is an investment management system that supports a variety of regulatory portfolio accounting frameworks, such as GAAP, TAX, Stat, Management, and IFRS. Accounting in all asset classes equities, fixed income, derivatives, options, futures, swaps, real estate investments, and private placements. PAM for Mortgages is a software application that has been designed particularly for the accounting, management, and servicing of commercial mortgage assets of institutional investors. Investors can get information that covers their complete mortgage portfolio.

Confidential

• Sr Conversions Release Manager. Responsible for ensuring a smooth and seamless release of conversion systems and applications to production. Leadership position responsible for managing, monitoring and coordination of conversion acquisition releases, executive communications, QA/Testing, War Room and PMO
• Communicate future implementation enhancements to the business in order to utilize new features, functions and technology in new product development
• Responsible for all testing activities Unit Integration, Systems and UAT testing from a strategic overview. Develop IT metrics reporting scorecard. Initiate and influence testing related products and services. Develop and implement Y2K strategy and processes.
• Provide processes and methodologies that will support corporate strategic direction and vision of the bank. Manage Test GAP initiatives ensuring that test environments align to strategic goals and direction of the business
• Key member of First Data Resource's Test Advisory Group comprised of the top five client companies.

Confidential

• Build Client Certification and Operations department, implementing cohesive strategic vision and methodology. Consolidate, streamline and restructure remote staff to leverage all resources and optimize manpower and talent while decreasing operating cost and overhead by 50 .
• Overall management of all test systems and applications. Create and implement test methodology, policies, and procedures. Manage transmission delivery systems projects. Led major system conversions.
• Managed multiple teams: Transmissions team, Client Certification team telecomm, messaging, transactions and software , Dbase Management team, Tier 3 Ops Help Desk and two remote sites in Midwest. Manage Configuration Management teams responsible for version control, defect /config management and production implementation. Collaborate with Software Design Development teams.
• Implement client tracking billing system increasing dept. revenue by 65 thru strategically fixed pricing.

Confidential

• Chief of Staff to Executive VP. Focused on attaining Corporate Goals and Objectives both short and long term while successfully balancing priorities of Customer, Corporation and Capital initiatives.
• Manage Marketing Analysis Research Team and Corporate Service Quality dept. Responsibilities include: new product development, customer service, corporate training and TQM programs. Improved customer and employee satisfaction levels by 75 over 12-month period utilizing process improvement /re-engineering methodology. Mentor for management trainee program. Start up two new corporate departments: Service Quality Office and New Product Customer Service.
• Develop and produce monthly Mission Critical Metrics / Key Performance Indicators KPI reporting. Perform root cause analysis, develop /maintain performance improvement plans /processes, implement quality improvements, perform statistical data gathering/analysis and relational database management. Develop and enforce banking security and operations policies and procedures.
• Corporate Risk Management liaison responsible for development/design of corporate Risk policies and procedures regarding fraud. Design and implement strategic plans to minimize fraud, provide early warning and detection and enable new systems to provide greater proactive risk management, capture and resolution. Create, analyze and report on Risk factors to Executive Management including Mortgage division
• Led Quality Improvement Teams and focus groups. Chair inter-divisional Quality committee to set strategic direction in operating divisions to improve overall performance at processing and staff levels. Re-engineered ATM operations resulting in 98 improvement in network outages, 25 reduction in support force, 85 increase in customer satisfaction and overall increase in revenue.

IT Manager, Design and Development

• Project and Release Management of all branch automation software projects, application architecture, data security implementations rollouts, including business requirements, functional technical specs, test plans, operational readiness tests, software distribution, Beta site operations and service desk support.
• Manage and administer the operations of Retail Banking Branch Automation unit. Assist and manage IT development staff in the requirements, design, construction and testing of new applications. Oversee the Design and Test teams in NJ CT including programming and support teams in NJ PA.
• Partner with IT division and various operation units to author and implement Retail Banking's Strategic Plan.
• Automate manual functions resulting in 35 reduction of back office staff and 99 reliability improvement.

Sr. Data Security Specialist, IT Department

Perform activities necessary to ensure security of information systems and assets, and protection of information from unauthorized access, modification and/or disclosure. Developed security strategy, policy and procedures. Interfaced with community to assess and understand their security needs, providing assistance, recommendations and procedures. Ensures understanding and adherence to necessary policy and procedures to maintain security.

• For going above and beyond in providing guidance and leadership in the Nevada Encounters Testing team. Because of Robin we were early in delivering a project that no one gave much of a chance to even be completed on time. This despite the fact that she was handed the project late and without compromising integrity.