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Sr. Manager Resume

SUMMARY

  • Highly accomplished Manager with 30+ years of extensive experience. Experienced Senior Manager with a demonstrated history of working in the management consulting industry.
  • Skilled in Business Process, Business Service Management, Business & Systems Analysis Management, New Business Opportunities, People, Process & Financial Management, Project Delivery Management and IT Service Management. Leadership in constructing strategic vision, generating financial success, and delivering positive results across multiple organizational functions.

AREAS OF EXPERTISE

  • E/PMO / VMO
  • IT Development & Maintenance Mgt
  • IT and Data Security Management
  • Data Analytics Management
  • Data ETL Management
  • Digitalization and Transformation
  • Business to IT & IT to Business Solutions
  • Governance Leadership
  • Full knowledge of PMI standards
  • PageDip
  • Project / Program Leadership From 40k to 15M per year
  • Staff / Team Building and Maturation
  • Proven results of management of Scope, Budget, Timeline, Staff, Clients, Business Units
  • Budgets & Financial Planning
  • Corporate Transformation
  • Business Development & Practice Expansion Initiatives
  • Corporate Transformation
  • New Business Management
  • Business Solution Management
  • Extensive Insurance knowledge (30+ Years)
  • Property and Casualty & Life and Health Insurance
  • Claims Adjudication
  • Actuary & Underwriting Support
  • Predictive Analytics
  • Payments & Statements
  • Vendor Software Installation
  • Majesco
  • EIS
  • Guidewire
  • Duck Creek
  • Customer Experience (CX)
  • Customer Relationship Management (CRM)
  • Core Administration (CA)
  • Commissions
  • Help Desk Support
  • Pharmacy Sales Systems Support
  • Retail and Manufacturer Level

PROFESSIONAL EXPERIENCE

Confidential

Sr. Manager

Responsibilities:

  • Program Management
  • Account level management consultant
  • Budget analysis
  • Agile, Waterfall and Hybrid methodologies
  • Lead level activities delivering IT & Business solutions for a Fortune 500 Customer Experience Team
  • Delivery of redesign of Performance Management System
  • Rebuilding of Customer Care systems, process and culture
  • Data Matrix Manager
  • Transformation of existing systems to a modern UI/UX solution experience
  • Creation of new Playbook (PageDip) experience and new SharePoint leadership suite
  • Transformed and loaded Care, Commissions and Statistical data for dashboard solutioning
  • Lead development of Commissions, Incentives and Performance Systems
  • Combined IT, Data and Business objectives into meaningful scope
  • QA, UAT and General Testing activities
  • Direct report to client Sr. Level directors

Confidential

Sr. Manager

Responsibilities:

  • Program Management
  • IT & Business Lead Level Management - Development of Predictive Analytics of underwriting services for the D&O product lines of both public and private firms
  • Provide direct reporting oversight to President of Argo
  • Development in a Digital Technologies team environment
  • Vendor Management
  • Maintaining relationships and Single Point of Contact (SPOC) for Data service, Staff augmentation and Legal Services Providers
  • All contracting aspects including renewals, negations, costing and pricing
  • Liaison between Executive Leadership, Legal, Business on above
  • Expediting of all NDA, SOW, Contracts and Invoices
  • Ensuring payment on above
  • Establishment of a VMO (Vendor Management Organization)
  • Project lead and SPOC for Willis Towers Watson gap analysis effort
  • Liaison to external & internal legal counsel services
  • Quality Assurance
  • Business Analysis - Leadership of BA staff

Confidential

Sr. Program Manager

Responsibilities:

  • Program Management
  • Responsible for EIS Software development & installation: Document Generation, Systems Integration, Data Conversion, Merge and Load (ETL), Provider Network, DHMO replacement
  • Accountable for Application Development, Business Analysis, Architecture, DBA/DA, QA
  • Account and Vendor Management

Confidential

Program Manager /Project Manager

Responsibilities:

  • Program Management:
  • Claims adjudication, Policy, Business Intelligence and Reporting, Data Warehousing, Quality Assurance teams and General office support staffs
  • Web based UI / UX applications utilizing the Microsoft technology stack
  • Mobile Applications (IOS & Android)
  • CRM/ERP/SCM
  • Majesco product / project teams onsite and offshore
  • FiServ cutover and installation
  • Reviews, Compensation, On and Offboarding
  • Vendor, Account and External consulting services
  • Release planning, staging and budgeting
  • Usage and standards creation for ALM software
  • Establishment of QA and Development structure and Toolbox standards

Confidential

Sr. Manager

Responsibilities:

  • Sr. Manager - Domestic & International New Business Development - Pharma Operations
  • Domestic & international help & service desk support, desk side and centralized support for repair and maintenance of PC, Network and Apple devices.
  • Established and refined new device repair, update, maintenance and distribution operations - Level 1, Level 2, Level 3 support was provided
  • Established and refined call centers for operational instruction, device or account issues, both USA and foreign based
  • Support was provided in Pharmacy Operations for 2 of the world’s leading international corporations
  • Established and refined Sales Force White Glove Support, Service and Protocols
  • Member of international analysis team to determine global solutioning

Confidential

Account / Program / Senior Project Manager

Responsibilities:

  • Program Manager - Third Party Risk Governance and Global Security
  • Account manager between consultancy and major Fortune clients
  • Support of client Global Security Operations with direct support of 3 senior directors and Vice President and CSO level accountability
  • Provided management support (not physical assessment work) of PCI, SIG, AUP and NIST assessments
  • Provided management support of White Hat Penetration Testing
  • Support of third party Vendors (internally and on client behalf)
  • Support of client Incidence Response organization
  • Provided general management support of Merger & Acquisition tasks to Fortune 100 client
  • Day to day operations of firm
  • Account Manager
  • SPOC for security and assessment work at Aetna Insurance
  • Direct liaison to CISO and Office of the CISO
  • Vendor Manager
  • Management of external vendor operations including:
  • Staff augmentation
  • Empowered delegation to client’s Procurement Department
  • Pass through of specialty vendors operation under the firm’s banner
  • Billing, Performance and Delivery governance
  • Project Manager - Management of multiple projects that were staffed by senior staff, director level and above

Confidential

EPMO Program Manager

Responsibilities:

  • EPMO Program Manager Business Transformation for Culture and Technology
  • Oversaw direct replacement of ITIL, Core Administration (CA), Customer Relationship Management (CRM/ERP/SCM) systems along with various infrastructure projects and restructure of data stores
  • Cultural, Communications and Change management overhaul
  • Guidance and management over a total of 11 projects and subprograms within the master program
  • Assisted in Human Resources related changes
  • Direct liaison to executive management - Steering and leadership committees, Corporate Communications, Legal and Finance

Confidential

Senior Project / Portfolio Manager

Responsibilities:

  • Technical Support Project Manager of a Major Tier 1 and Tier 2 production support systems
  • 5-million-dollar budget of Provider Network Systems, Medicare / Medicaid applications and External Client Reporting Systems
  • System maintenance with SLA of 99.9% up-time
  • 24/7/365 systematic production support across mainframe and distributive platforms
  • Lead Disaster Recovery participant
  • Human Resources aspects (review, retention & compensation)
  • Proven results of:
  • Documented 12.5 million dollars in efficiency savings
  • Upgraded a team satisfaction rating of “worst to first”
  • Accountable to maintain a 400-million-dollar sales portfolio
  • Client business / technical liaison to 20+ Fortune 500 firms
  • CRM/ERP/SCM

Confidential

Project Manager / Senior Business Process Analyst

Responsibilities:

  • Led multiple on-site business and systems analysis efforts consisting of 6 business and systems analysts
  • Led vendor software solution effort resulting in product selection and recognized ROI
  • Business liaison to Major Brokers / Corporate Partners division and CFO Operations
  • Identified outdated & incorrect systematic and business practices to synchronize multiple brokerage systems
  • Analyze system processes to uncover process flaws to come up with recommended new system and business practices
  • Assess existing system for processing flaws resulting in duplication of effort and implement updated and proper process techniques
  • Analysis for data bridge to new front-end master brokerage system

Confidential

Lead Systems Analyst

Responsibilities:

  • Full system analysis for the conversion of 837I and 837P processes from 4010 to 5010 standards
  • Business, systems & data analysis as well as rendered modeling assistance
  • Analysis of ICD9 to ICD10 conversion
  • Analysis and artifact creation for Medicare / Medicaid regulatory changes impacting payment systems

Confidential

Project Manager / Lead Systems Analyst

Responsibilities:

  • Project management was provided during claims systems merger from corporate acquisition
  • Medicare/Medicaid regulatory updates
  • ICD/ CPT bundling analysis

Confidential

Project Manager

Responsibilities:

  • Determination and selection for replacement of the corporate claims system
  • Vendor analysis and selection
  • Onboarding of Guidewire Claims and Duck Creek Policy Issuance Systems
  • Data verification, test case scripting & execution
  • Performed tasks utilizing Agile/RUP methodology

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