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Program Manager Resume

LA

SUMMARY

  • A PMP Certified Project Manager.
  • Experience demonstrates leadership skills in solving complex business problems.
  • Hands - on Project/Program Management experience in the full SDLC lifecycle of both in house built and vendor projects.
  • Strong interpersonal and management skills in dealing effectively with clients and end users.

TECHNICAL SKILLS

TOOLS: Project Workbench, Microsoft Project, TimeLine, PlanView, Project Server, ITG, Rally and TFS.

PROCESS: Waterfall, Agile, SCRUM, and hybrid SDLC's.

APPLICATIONS: SharePoint, Microsoft Word, Excel & PowerPoint, Visio. Project health documentation includes spreadsheets and presentations status reports representing the budget, schedule, and quality of the project.

PROJECT DEVELOPMENT: Requirements analysis, JAD sessions, business specifications, technical specifications, process flows, design statements, coding, unit, systems, product & regression testing, contingency planning, implementation and application documentation.

PROJECT PRODUCTION SUPPORT: Managing job streams & being on-call to solve business, and technical queries.

PROFESSIONAL EXPERIENCE

Confidential, LA

Program Manager

Responsibilities:

  • Created full Plan of Record documents for the Health Care Encounter Program including:
  • Capabilities and Features.
  • Use case documentation.
  • Estimated Budgets for the individual projects and the full program.
  • The roadmap schedule including all of projects across program.
  • Responsibilities included:
  • Worked on large (multi million) in house built and vendor Health Care projects.
  • Worked on the full Agile or Waterfall methodologies from planning through implementation.
  • Worked with board funding, and cost benefit analysis with senior executive management to get funding on the projects.
  • Managed the creation of RFP, RFQ and RFI, Plan of Records, all RAID tracking documents. The schedule in MSP and Project server, the status with stakeholders with timely escalation and chance requests where required.
  • Managed several healthcare projects, working with member, provider, claims, encounter, clinical, health service data/processes through the full systems development life cycle into successful implementation.
  • A rewarding project included health care and clinical service needs and interface with the ’At Rick’ member population in LA. This project interfaced with the Aunt Bertha application.
  • Managed the full project implementations including Industry known Vendors to successful completion.
  • Currently managing the Edifices Encounter process and CMS interoperability projects through the Confidential ’s PACE, and Agile (JIRA) methodology Systems Development Life Cycle.

Confidential, Monterey Park, CA

Senior Project Manager

Responsibilities:

  • Managed healthcare development and application acquisition projects. One notable project the 'Clinical Data Repository project' involved the ETL of pharmacy, lab, HL7 discharge, encounter, referral feeds from the hospitals labs and pharmacy's together with the claims feeds from the IPA's. The scope of the project was to start accepting the feeds, de-duping the data and making the data available to the internal manage care applications.
  • Managed the projects with the Waterfall SDLC Methodology from the requirements gathering, through design, construction, QA, UAT and implemented into production.
  • Managed of all issues, action items risk on the project Share Point site.
  • Hosted weekly project meetings to updated weekly status for business and executive project stakeholders and kept the project schedules current and updated.
  • All project artifacts were kept current on the PMO SharePoint site, and the schedules updated in Liquid Planner

Confidential, Irvine, CA

Senior Project Manager

Responsibilities:

  • Managed healthcare application development projects.
  • Managed the projects with the Waterfall SDLC Methodology from the requirements gathering, through design, construction, QA, UAT and implemented into production.
  • Managed of all issues, action items risk on the project Share Point site.
  • Hosted weekly project meetings to updated weekly status for business and executive project stakeholders and kept schedules current and updated.
  • Managed the projects schedules, resource time allocations, time booked as well as cost in PlanView.

Confidential, Santa Ana, CA

Senior Project Manager

Responsibilities:

  • Managed 5 application development projects.
  • The projects included functionality relating to Title and Tax data to Title companies across the USA.
  • Managed the projects as a SCRUM Master through the SCRUM Agile Methodology starting with Rally, then transition over to TFS.
  • Oversaw of all issues, action items and blocks through the Sprint durations.
  • Set up and hosted the ongoing SCRUM Backlog and Planning meetings.

Confidential, Anaheim, CA

Senior Project Manager

Responsibilities:

  • Managed healthcare management implementations at various client sites that included Arial Care and Arial Management coordination implementations. The projects involved the customization of the application to suit the vendor acquiring the application (hospital, health network, MCO, or ACO). These projects involved the understanding of the ability to accept and process industry-standard formats like HL7, CCD, EDI CMS, real time or batch. To understand the ETL exception reporting. An understanding of diagnosis vs prognosis coding (they were using IDC-9 and were in the process of moving to IDC-10). The application profiled encounter, claims, referrals, lab, pharmacy and patient information feeds. The application included analytics that to power smarter decisions, targeting, segmentation and population health management. These projects needed an understanding of HIPPA compliance in regards to who could see what in the application.
  • Managed the projects through the SDLC mapping the application to the business flow.
  • Managed the oversight of all project plans, schedules, issue and risks from initiation through implementation of the projects.
  • Hosted internal and client status meetings presenting timelines, interim project deliverables and documenting action items and managing any project change requests.

Confidential, Santa Ana, CA

Senior Project Manager

Responsibilities:

  • Managed a large web interfacing project, to present Title and Tax data to Title companies across the USA.
  • Managed projects as a SCRUM Master through the SCRUM Agile Methodology.
  • Oversaw all issues, action items and blocks through the Sprint durations. Set up and hosted the ongoing SCRUM Backlog and Planning meetings.

Confidential, Aliso Viejo, CA

Senior Project Manager

Responsibilities:

  • Managed a large web interfacing Pathology project, to revamp the client interface, encapsulate the application with industry standard security, and secure the application by enhancing the infrastructure and locating the application on a trusted network.
  • Managed projects that interfaced with Cancer Cell captured images health service and clinical service processes and member communication.
  • Managed several other projects to fully integrated Clarient to GE including a new AVAYA phone system/network, together with full interface to GE corporate network.
  • Oversight of all of the SDLC deliverables from Selection through Elaboration to Transition was managed with the Clarient PMO methodologies and deliverables.

Confidential, Brea, CA

Project Manager

Responsibilities:

  • Managed projects ranging from large multi-million dollar projects to smaller 'build' and 'buy (Vendor)' projects.
  • Projects managed with SOX compliance ranged from internal HTML, Java, .Net ecommerce web projects to external ERP interfacing projects.
  • A large program that introduced new and enhanced functionality to the large legacy 'Next Generation' application. This included managing project managers across the core Mercury lines of business (Claims, Underwriting and Billing and collections) and covered client interfacing and backend enhancements.
  • A full 'My Account' overall to the existing Claims web based application that included HTML, Java, .Net, and several Content Management enhancements.
  • Several infrastructure projects including a Citrix upgrade, the creation of a Data warehouse, and several Network upgrades.
  • Implementation of Kronos ERP to in corporate an organizational standard approach to time tracking, HR, and payroll, together with other 'Buy' SDLC projects.
  • Managed project schedules with MS project; Risk, Change Control, Budget and the capturing of actual time worked on the project was managed in ITG.
  • Projects managed required working knowledge of data conversion (ETL) technology using Informatica, excellent understanding of XML and Crystal reporting.
  • PMO related responsibilities included the creation and enhancements to the Project Management process templates and disciplines in the SharePoint Program Asset Library.
  • Delivered the correct business solution by conducting ongoing brainstorming and JAD sessions, keeping current with the action item logs, and coordinating design and prototype models of the end product for review by the project stakeholders.

Confidential

Project Manager

Responsibilities:

  • Provided project management across the entire SDLC. The project health and status reports were kept current for online review by both the client and internal management.
  • Lead the analysis, design and data conversion brainstorming sessions and formally presented the SDLC deliverable documentation to the client.
  • Actively involved in the IT development, testing and implementation of the large Mainframe ERP projects using both COBOL/DB2 & Natural/ADABAS.
  • All of the projects were delivered to the client on time and within budget. We fostered some of the best team environments.
  • Direct resource management included three years of day to day team guidance, team growth, and periodic performance evaluations, for my team of 25 reports. Received the Confidential & Confidential 'Bravo' award for fostering the best team synergy/spirit.

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