We provide IT Staff Augmentation Services!

Senior Manager Resume

Dallas, TX

SUMMARY

  • Customer - focused Product, Portfolio and Program Manager experienced in Cloud Communications and Services. Effectively drives Portfolio Strategy & onshore and offshore Development teams, successfully solves problems using analytics while accommodating changing market needs, and expertly managing relationships with Customers, Partners, Suppliers, and Executive Stakeholders.
  • Product Management Program Management Portfolio Management
  • Product Marketing Cross-Functional Leadership Cloud Solutions
  • Forecasting Subscription Economy (XaaS) Business Analysis
  • Strategic Partnerships Stakeholder Management Contract Management Agile & Waterfall Methodologies OAM&P and OSS/BSS integrations Quote-to-Cash (CPQ)

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

Senior Manager

Responsibilities:

  • Led team delivering Portfolio Management framework for governance of 40+ transformational programs with networking equipment provider, incorporating “PMO in the New” concepts
  • Part of Everything-As-A-Service (XaaS) team developing Benefits Case and Value Realization infrastructure for clients transitioning to a Subscriber based Business Models
  • Developed Value Realization framework, developed efficient & effective Issue- Management and Change-Request processes, built templates for more effective corporate communications
  • Contributed to winning CPQ RFP and staffing profiles for global ticketing application provider client

Confidential, Frisco, TX

Portfolio Manager

Responsibilities:

  • Managed Confidential ’s Service-Provider UCaaS Solution. Solution increased revenues and seats by 20% annually. Cloud seats total exceeded 300K at YE 2018. Solution experienced <2% customer churn
  • Worked effectively with Cross-Functional teams including R&D, Implementations, Sales, Marketing, Compliance, IT, and Finance across all facets of Solution definition, development and roll-out
  • Collaborated with Customers, Channels, Partners, and internal Stakeholders to refine Solution architecture and capabilities
  • Drove capability requirements for R&D and Partners to add new capabilities and revenue streams
  • Worked with R&D (using Agile and Waterfall methodologies) during Analysis and Implementation phase, refinement of development plans to address changing business priorities and market needs
  • Managed Plan of Record integrating components from 17 different suppliers to address capability requirements, business needs and marketing timing, to deliver on schedule & within budget
  • Managed Solution Pricing, Packaging and Discounting initiatives for Solution and Services
  • Worked with IT to integrate Solution into corporate SAP and CPQ platforms
  • Developed Sales and Customer facing collateral supporting Solution launches and updates, spotlighting Solution capabilities, Messaging and Positioning, Whitepapers and End-User use-cases
  • Developed, Delivered Sales and Customer oriented training content
  • Managed contracts with Customers, Suppliers, and Partners

Confidential, Frisco, TX

Product Manager

Responsibilities:

  • Managed region-specific Channel and Partner price books and CPQ portal contents
  • Developed & Delivered custom Technical Training for Channels, Customers & Sales
  • Managed 3rd party relationships for partner/vendor selection and platform integration for Advanced 911 Services, Call Center, Call-Recording, Service Quality monitoring, and regulatory functions
  • Developed new Marketing collateral (Go-To-Market, Product Updates...etc.) and provided tradeshow support for new capabilities and product updates

Confidential, Las Colinas, TX

Consultant

Responsibilities:

  • Managed evaluation of task Completion, Schedule adherence, and Contractual Compliance
  • Managed Application/System metric Collection, Analysis and Reporting for weekly Executive reviews

Confidential

Consultant

Responsibilities:

  • Performed Market, competitive, and Technology analysis, and Client portfolio/strategy reviews
  • Authored Product Definitions for new UC, Multimedia and Collaboration services
  • Solution Pricing and Packaging analysis, Value-Proposition generation, and market Messaging
  • Developed & Delivered custom Technical, Sales/Marketing and End-customer training

Confidential, Richardson, TX

Consulting Manager

Responsibilities:

  • Managed customer facing marketing programs, including management of multi-million-dollar Co-Marketing budgets for Tier-1 Service-Provider customers
  • Developed GTM strategies, launch plans, and NPI for UC and wireless services
  • Developed Toolkit for Nortel Hosted solutions. Deliverables included development of templates for Service-Definitions, Marketing Collateral (Presentations, Brochures, Data Sheets, Mailers…etc.), Packaging and Pricing modeling tools, Order Management processes, and Customer SLAs.

Hire Now