SUMMARY:

• Creative and highly analytical thought leader offering a comprehensive background in project management, IT TEMPeffectiveness, and global infrastructure.
• Deliver strategies to ensure transparency, scalability, continuity, and ongoing support while capitalizing on revenue opportunities.
• Continuously identify alternatives and solutions to reduce costs and meet changing business demands. Position IT as a critical business resource by introducing best practices, strengthening processes and controls, improving communications, building high - performing teams, and enforcing positive change.
• Skilled in managing multimillion dollar projects to on-time delivery for diverse initiatives, including large-scale system/organizational consolidations, and outsourcing. Successfully engage with internal and external stakeholders ensuring IT initiatives are streamlined with corporate objectives.
• Expert in ITIL processes and protocols.

TECHNICAL SKILLS:

Information Security & Infrastructure Initiatives | Cyber Security | System Development | Release Management | Project Management (PMO) | Budget Management | Portfolio Management | Enterprise Applications | KPI & SLA Performance | Professional Services Management | Building, Developing, Mentoring & Managing Geographically Diverse, Cross-Functional Teams | RFPs | Vendor Governance | Develop & Deploy Strategies/Tactical Planning | Risk Assessment & Mitigation | Resource Forecasting & Planning | Integration of IT Projects & Strategies | Agile/Lean Transformational Management | Six Sigma Black Belt (LSS) | Project Management Professional (PMP)

PROFESSIONAL EXPERIENCE:

Senior IT Program

Confidential

Responsibilities:

• Oversight of teh entire project lifecycle including IT Planning and Demand Management, Project Management, Release Management, Application Deployment for teh IT Project Portfolio.
• Deployed a Demand Management process for all project initiatives including business justification, strategic alignment, and resource utilization enabling centralized strategic business and IT requests, streamlining of investment decision procedures for new products, services. repairs, and enhancements. Demands are presented to teh C-level committee to gain project approvals and decrease of efforts not in alignment with objectives
• Saved company $100K in cost-avoidance YOY by overseeing a centralized Services model for cloud computing Platform and Infrastructure services.
• Managed multiple C-Level strategic IT security and platform services programs including Telecom corporate/retail strategic alignment, global resource utilization enabling centralized strategic business and IT requests, streamlining of investment decision procedures for pricing negotiations, services, installs, and enhancements, resulting in $5,000,000 in savings YOY.

Platform Services IT PMO

Confidential

Responsibilities:

• Created unified service roadmap, prioritized portfolio intake/demand for Clinical and R & D - increasing resource utilization efficiency-TEMPeffectiveness, transparency decision-making, and value delivered to teh business.
• Oversaw annual budget of $50,000,000, cutting costs by 12% while improving PMO process adoption by 45%, reducing project rework through enhancements to multi-year development plan and budget.
• Delivered end to end Technology Digital transformation and security enhancements, generated 35% reduction in end user support ticket volume by developing more TEMPeffective service roadmaps.
• Initiated a PMO and holistic governance structure, while aligning across 13 BUs amidst digital transformations, security modernization and infrastructure improvements.
• Coordinate and organize targeted campaigns and events dat improved user adoption in all areas of technology by 20%, championing multi-tiered leadership committees to foster collaboration and cross departmental communication.
• Ensure teh overall growth and success of assigned portfolio by deepening relationships, partnering with BRMs in order to fully understand their businesses, goals, and challenges.

Senior Project/Program Manager

Confidential

Responsibilities:

• Facilitated teh successful migration of KTECH nationwide from Windows 7 to Windows 10.
• Direct responsibility for overall management of assigned projects, utilizing and ensuring project adherence to Confidential standard project management lifecycle.
• Senior Project Manager SIP Trunking & Unified Communications modernization Telephony Program introduction of services to 37000 end users. Avaya & Cisco platforms.

Senior Technical Project/Program Manager

Confidential

Responsibilities:

• 2015 ISE North East Project Award Finalist: Improved ADP’s global security standards by directing Bromium Vsentry Micro-V Deployment 165,000 end points globally.
• Program Manager (Unified Communications & Collaborations), driving Office 365 deployment across 145,000 desks and leading teh migration of 123 sites globally.
• Serve as scrum master for sales vertical alignment initiative, organizing collaborative provision of strategic technical solutions across all sales business units.

Senior Project Manager

Confidential

Responsibilities:

• Drove multiple high-impact process and application improvements to enhance operations and technology adoption.
• Key leader in building, mobilizing, and positioning teams for optimal performance in line with quality requirements.

Senior Project Manager

Confidential

Responsibilities:

• Spearheaded launch of Microsoft migration deployment practice.
• Built templates for PMO, Training, and Sales Documentation utilizing agility methodology and increasing overall efficiency.
• Designed application packaging methodology and lifecycle for application packaging virtualization delivery practice

Project Management

Confidential

Responsibilities:

• Drove new product launch of teh IaaS virtualization deployment and implementation service.
• Conducted employee training in business process improvements and procedures, reducing billable Vendor Support Desk calls by 60% by improving internal training methodology.