Project Manager Resume

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

Responsibilities:

Managed fast paced, complex and million - dollar budgets for IT projects as part of a global program
Maintained client expectations by acting on client feedback and ensuring that teh projects delivered benefit to teh client
Managed project risks and achieved successful project outcome.
Managed vendors relationship and maintained clear communication of project status to teh project team
Designed teh end-to-end process of teh program to improve communication between multiple team members.

Confidential

Project Manager / Training advisor

Responsibilities:

Lead teh launch of teh telecommunication company with teh project management team
Managed multiple training projects and improved customers satisfaction, and enhanced teh communication with vendors
Supervised, directed & motivated teams of multi-discipline contractors, employees & monitored team performance
Improved work performance by determining with teh PMO, business strategies, processes, and operational guides
Improved teh Knowledge Based Management interface, and interfaced with IT to implement teh call center dashboard
Identified teh billing system requirements, and improved teh billing system and bills delivery process.
Managed relationships with multinational team and integrated teh efforts between sales channels, external promoters, contact center and marketing department to TEMPeffectively promote teh company products and services and increase revenue

TECHNICAL SKILLS:

MS Office suite, Visio, MS Project, MS Access, Share Point, VB .net, MS Active Directory, MS Windows Server
CBOSS billing system, Work Force Management ( Confidential ), AVAYA impact 360 and IVR, networking.