Program Manager Resume Philadelphia, PA - Hire IT People

SUMMARY

Proven success leading complex software implementation projects in a matrix management environment. Unique blend of technology, project management and leadership skills
Track record of delivering governance frameworks to deliver program efficiently. Skilled at communicating, influencing, and negotiating with internal stakeholders, customers, and vendors to develop unified plans for reviewing and redesigning business processes.

PROFESSIONAL EXPERIENCE

Confidential, Philadelphia, PA

Program Manager

Responsibilities:

Managed teams of 5 to 13 consultants on discovery and implementation projects focused on Salesforce platform. Provided expertise to client on how to manage the implementation of their Salesforce roadmap through governance and organizational readiness. Responsible for leading a team of 3 Business Analysts; responsible for training, coaching and performance reviews
Managed projects ranging from $100K to $1.5MM and responsible for reporting project status, risks and issues to external and internal key stakeholders. Prepared SOWs and financial models to support sales pursuits.
Developed managed services framework for strategic small to mid - sized companies to maintain client relationship after Go Live and generate new revenue source.

Confidential, Philadelphia, PA

CX Sales Cloud Consultant/Project Manager

Responsibilities:

Manage team of 3 to 15 consultants to deliver operational cloud solutions. Oversee people management, project planning/delivery, sales enablement, operational/financial metrics, and project quality/profitability.
Leveraged internal materials to understand core functions of Confidential Sales Cloud & Service Cloud and worked with business analysts to understand technical call center requirements. Led a Salesforce Sales Cloud to Confidential Sales Cloud migration with oversight on platform build and data migration. Managed projects ranging from$125K to $2MM and tracked all activities, completing migration from sunsetting product to cloud platform on time.

Confidential, Philadelphia, PA

Delivery Director

Responsibilities:

Charged with driving Salesforce and Confidential implementation projects generating more than $5 million in revenue from Life Sciences customers. Advised customers how to increase ROI on SFDC investment. Managed 15+ direct reports and project teams across 3 multiple accounts. Provided expertise to project managers and solution architects on how to leverage existing Confidential Cloud and improve usability. Established standards and templates for gathering business requirements, solution design, and status reporting.
Boosted profitability margins above 40% and increased annual revenue by $500,000.
Oversaw $1.5 million Service Cloud implementation existing Salesforce platform, including application configuration and integration. Set up onshore/off shore team structure and governance; added a new brand logo for professional services team.
Retained contract from an unsatisfied client; reviewed scope of work and presented a $375,000 managed services proposal that allowed client to plan monthly releases instead of quarterly.

Confidential, NY

Global Program Manager

Responsibilities:

Oversaw successful deployment of Confidential CRM across six regions and more than 20,000 users for a top life sciences company. Sold opportunities for professional services and coordinated regional staffing for projects.
Re-strategized a stalled European implementation; evaluated business requirements, governance, and new technical approaches while educating client on multi-market implementation. Client successfully executed a two-year system integration plan for 16 markets after managing only three countries in previous two years.

Confidential, NY

Consultant/Project Manager, PFIZER

Responsibilities:

Led IT and business compliance audit preparation for five systems supporting incentive compensation.
Developed mitigation plan to ensure satisfactory rating for audit review.
Managed $3 million project portfolio that delivered Salesforce.com and SharePoint compliance enhancements to adhere to $2.5 billion corporate integrity agreement with Department of Justice.

Consultant/Project Manager

Confidential

Responsibilities:

Computer Systems Manager Developed technology strategies to support changes to tax laws, labor contracts and employee benefits for independent city entities.
Business Analyst Launched multiple releases of a promotional planning tool supporting more than 100 marketers and a $1 billion promotion process.