SUMMARY

Experienced Software/IT and Engineering Project and Program Manager with extensive experience delivering successful organizational benefits in defense, training development, telecom, retail and financial services industries. Expert knowledge in project and product life cycles and governance activities related to SDLC, Agile, Spiral development and more traditional waterfall methodologies. Detail oriented and adept at managing numerous project work streams and integrating front- and back-office processes in collaboration with diverse, global teams.

• Experience with integrating software solutions into ERP and CRM systems
• Customer-focused requirements gathering, project planning and execution
• Stakeholder Communication Reporting
• Risk assessment, planning and execution
• Resource and budget forecasting, submission, and tracking
• Collaborative Face-to-face or virtual team member or lead
• Experience with professional services and consulting vendor management
• Familiar with HP Quality Center
• Experience with Scrum agile development teams and Jira issue and project tracking
• Competent in Microsoft Word, Excel, PowerPoint, Outlook, Access/VBA programming, SharePoint, WebEx, GlobalMeet and Visio
• Proficient in Microsoft Project
• Experienced user of Clarity and ChangePoint Project Portfolio Management tools
• Skilled project management trainer
• Certified Scrum Master, 2008-2015
• Certified PMP since 2000

EXPERIENCE DETAILS

Confidential

Project Manager

Responsible for managing the successful implementation of projects across all NorthEast Retail areas of the business e.g. Marketing, Technology, Operations, Customer Service, and Finance in a fast paced, agile, entrepreneurial environment. Responsible for managing the overall delivery of project across all functions including requirements gathering and project approval, design, build/customization, integration, and testing. Responsible for managing project backlogs, sprint planning meetings, retrospectives, stand-up meetings and demos. Define, track, and ensure completion of project milestones and deliverables. Identify, assess impact of and resolve project issues and conflicts with management and/or project team. Support budget tracking efforts to build NPV, allocating operational costs to appropriate projects. Provide regular communications on project status to executive management and internal project teams.

• Migrated 14,000 electricity customer accounts from the Energy Plus to the Everything Energy Retail Electric Provider REP
• Set-up a special solar product offer pricing on the NRG Residential Solar Solutions website
• Ensured product SKUs were updated and available in all retail sales channels, including web, face-to-face, and telemarketing.
• Managed the migration of applications from Sungard Cloud and Colo to Amazon Web Service AWS and NRG's Sentinel Data Center.

Confidential

IT Project Manager

Managed the IT and physical security risk mitigation actions associated with a 15 reduction in IT staff in a global financial services company reorganization effort. Conducted the risk assessment interviews with managers to determine actions required to mitigate knowledge loss impact from layoffs. Tracked knowledge transfer plans to ensure remaining members transitioned to new positions and replacements were identified for laid off members. Coordinated Project Management audit for internal and SOX compliance for the PMO, resulting in 100 pass for the Project Management compliance. Managed an Application Portfolio Management project which located applications on a strategic SLDC roadmap as candidates for retirement, consolidation and future enhancement. Managed the production of an IT Service Catalogue to ensure transparency and alignment between IT and the Business units. Managed the application and infrastructure upgrade for a contractual document publishing toolkit running on Windows servers, combined with an Oracle database upgrade running on UNIX servers.

• Planned and coordinated activities to minimize IT security risks by disabling redundant member's remote access e.g., RSA SecurID , Active Directory, external vendor portals, UNIX accounts, shared accounts, Blackberry, and Firewalls on time.
• Produced the knowledge transfer risk assessment and transition planning templates, and conducted the knowledge risk assessment interviews within timelines for member layoffs.
• Coordinated Project Management auditing activities to ensure effective governance controls are in place
• Managed project to categorize business facing applications and provide input into the strategic SLDC roadmap
• Coordinated professional services activities to prepare an IT Service Catalogue to facilitate communication between IT and the Business

Confidential

Program Manager

Implemented 20 financial desktop and web-based application launches in a cross-functional and global environment, plus related support and maintenance patches and minor functional releases. Ensured customer facing applications were integrated with Customer Support, SAP and Saleforce.com back-office functionality. Monitored deliverables and budgets for third party contractors. Negotiated both internal and external Service Level Agreements SLAs for customer service and technical support for applications running on Citrix, Windows, SQL and Unix/Oracle server platforms.

• Received Thomson Outstanding Performers TOPs for driving global team of UK, India and Japan members to bring Research Entitlements Consortium REC content entitlements project in on schedule.
• Provided project management oversight for migration of 25,000 end users from legacy financial applications to strategic product platform to retain 100M annual revenue stream.
• Program managed the integration an instant messaging functionality in a suite of financial software products on time.
• Facilitated all go-to-market activities for the flagship investment management desktop application, which provides 70M in annual revenue, for an on-time launch.
• Program managed 3 portfolio and financial desktop and web-based applications for an on time launch

Confidential

Software IT Project Management Consultant Developed project integrated plan, including deliverables, dependencies, and resources conducted risk analysis and recommended mitigation strategies tracked project issues and risks and, reported progress to senior management in Verizon Retail Market's Project Management Office for the Value Added Services Implementation Platform. The platform included an ecommerce functionality that allows Verizon to partner with digital content providers to attract and retain customers through integration of third party ordering and billing into the Verizon Online systems.

Confidential

Adjunct Faculty Member

Prepared lecture material and taught project management and business administration courses as an Associate faculty member.

Confidential

Project Management Trainer

Trained clients on Microsoft Project software and ran Project Management courses, including PMP preparation courses.

Confidential

Defence Industry Analyst

• Developed comprehensive relational database for matching Canadian industry capabilities with defence requirements. Facilitated Canadian industry participation in US Ballistic Missile Defense System. Established and maintained business relationships with Canadian industry contacts and internal customers.
• Matched Canadian industry capabilities with ballistic missile defense opportunities presented by the Missile Defense Agency
• Participated in informal discussions between US DoD, Aerospace Industries Association of Canada, and Canadian Defense Industries Association to support RFIs to Canadian contractors wishing to bid on BMD-related work
• Co-authored competitive paper examining in-house versus outsourced supply chain management SCM options for the military's domestic logistics that was accepted for presentation at the 13th Annual International Purchasing and Supply Management Association IPSERA Conference The Purchasing Function: Walking a Tightrope April 4-7, 2004 Catania, Italy

Confidential

• Managed the Naval Architectural requirements definition phases for two major projects: the 3B Frigate Life Extension FELEX project to upgrade and extend the life of the existing Canadian Patrol Frigates CPFs and the 5B Command and Control and Area Air Defence Capability Replacement CADRE project to build new warships to replace the command-and-control and Task Group air-defence capability of Iroquois-class destroyers.
• Defined FELEX scope of work and developed preliminary project planning documents for government approval on time.
• Estimated preliminary CADRE budget and launch schedule and prepared a preliminary options evaluation of the capabilities, risks and costs of various domestic and foreign shipbuilding options.

Confidential

• Managed a 600M portfolio of information management IM projects to gather and process intelligence, surveillance and reconnaissance ISR in support of military operations including: Surveillance of Space Surveillance from Space Intelligence Collection Environmental Observation Warning Systems and Defensive Systems. Supervised 4 highly trained engineers and project managers. Submitted project management-related cost estimates for annual budget approvals. Prepared SOWs, negotiated contractor payments, monitored task progress, and approved deliverables and billing for a 3rd party support services contract.
• Managed selection process for a 3rd party project management and engineering support professional services contract, including budget approvals, RFP preparation, and vendor evaluation on time and within budget constraints.
• Liaised with US National Reconnaissance Office regarding the Future Imagery Architecture FIA for optical and radar imaging satellites
• Completed Surveillance of Space requirements definition and option analysis for military surveillance activities on time.

Confidential

• Initiated and managed 3M R D program related to the operation and maintenance of glass reinforced plastic aka fiberglass SANDOWN and HUNT class mine hunter vessels in the Royal Navy.
• Directed the development and setting-to-work of a sophisticated maintenance management system to decrease unnecessary maintenance costs
• Provided naval architecture expertise to adapt aircraft-based Reliability Centered Maintenance RCM methods to naval ships to increase operational effectiveness.

Confidential

• Investigated and resolved Royal Canadian Navy ship structural and stability issues: in the East Coast Dockyard as part of the 1.2B Tribal class Update and Modernization Project TRUMP Project Management Office PMO and as part of the the 10B Canadian Patrol Frigate CPF project PMO.
• Enforced shipyard compliance and participated in contractual dispute resolution activities for the CPF project for non-destructive testing, welding, and painting specifications, resulting in increased product quality and reduced long-term maintenance costs.
• Led 4 skilled technicians employed in the Naval Engineering Unit Atlantic NEUA to solve in-service structural failures from fatigue, corrosion and extreme wave loading for Canada's east coast submarine and warship fleets to increase operational time at sea.
• Contributed to a Reliability, Availability, and Maintainability RAM program for the TRUMP ships' new area air defense capability.