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Project Manager Resume

SUMMARY

  • A seasoned project manager with a strong background in business administration and project management combined with extensive experience with reputable organizations and multiple successfully completed projects that have allowed me to grow my skills. I am currently seeking a new role where I can apply my skills and expertise in a constructive and challenging team environment to progress my career.

TECHNICAL SKILLS

  • JavaScript
  • CSS
  • HTML
  • Salesforce
  • SQL (SQL Developer, MySQL)
  • C++
  • SAP
  • Jira
  • Workday
  • Business Objects
  • Confluence
  • SharePoint
  • Power BI
  • Tableau
  • Google Suite - Advanced - Sheets, Docs, Callendar, Slides
  • MS Office Suite - Advanced - Excel, MS Visio, MS Project, MS Outlook
  • Epic - Pre-Admissions, Registration, Ambulatory, Chart- Tracking
  • Cerner - Ambulatory
  • Hospital and Nursing Facility Utilization Review

PROFESSIONAL EXPERIENCE

Project Manager

Confidential

Responsibilities:

  • Monitoring and updating of SDLC project status and scope to internal team and external stakeholders.
  • Updating, tracking, document management and versioning of all technical and project-related documents SharePoint.
  • Creating and issuing out release notices to stakeholders and external clients updating client of the delivery of the software in each development environment
  • Continuous application of case tracking/management methodology in each project and development environment.
  • Creating and executing process improvement initiatives for new change management processes within the internal organization.
  • Analyzing elicited and documented requirements for feasibility and approval with senior management
  • Partner with senior leadership teams on any initiatives and programs within the organization
  • Use of technical writing expertise for the creation and implementation of product User Guides
  • Developing and executing of Test Plans in progressive development environments (Test/UAT/Production)
  • Facilitate daily scrum meeting to sync with the project teams using software tools to clearly communicate technical concept and processes
  • Monitoring resource allocation and scheduling within a project management environment using MS project or Project.
  • Use of Microsoft Office Suite and other business intelligence tools for creating dashboards and reporting.

Project Coordinator

Confidential

Responsibilities:

  • Liaison between customer and developers to define, summarize, and document Requirements
  • Providing communication on SDLC status and scope to clients, vendors and internal teams
  • Facilitate gathering of Requirements for product enhancements and defect corrections
  • Utilizing multiple business intelligence software tools to clearly communicate technical concepts
  • Facilitating training sessions and problem-solving classes on the software products supported by the team.
  • Maintaining active directory tool using understanding of access, security, and personal/service account management administration
  • Extensive documentation and understanding of Change Management process
  • Creating and reviewing business Objects reports to communicate changes and updates in multiple database universes.
  • Keeping up to date with Healthcare Industry knowledge and maintaining HIPAA requirements/security

Lead Business Analyst

Confidential

Responsibilities:

  • Detailed review and audit of multiple ad components and setting standard Key metrics for supporting review teams
  • Implementing set QA Methodologies, Test Procedures, Test Plans, Test Cases, Scenarios and Test Deliverables to increase project efficiency.
  • Ensured data integrity through the appropriate use of de-duping, loading and exporting tools, for bulks of data.
  • Monitored project progress and took appropriate action to ensure schedules remained on track.
  • Monitor new Salesforce released features and functionality to provide recommendations for process
  • Ad vance excel and proficient in formulas, VLOOKUP’s, pivot tables, macros.
  • Developed reports, dashboards, and processes to continuously monitor data quality and integrity
  • Provide support to multiple project teams with various data analysis and schedule monitoring to ensure projects were completed on time, on schedule.
  • Participated in daily meetings and prepared key project indicator reports (KP) and review prepared GAP analysis
  • Ensure consistent and complete adherence to community policies and industry standards across all global teams.

Project Coordinator

Confidential

Responsibilities:

  • Created and updated users, reports and dashboards to track pipeline/stages for management visibility, while integrating applications to Salesforce accounts.
  • Serve as liaison between customers and team developers to overcome applications issues and maintain established business relationships
  • Assisted users with UI design and management using application tool-packs and documenting reported issues.
  • Developed reports, dashboards, and processes to continuously monitor data quality and integrity
  • Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to the client's Salesforce technology enhancement and initiatives.
  • Supported testing strategy plan, creating test-script and executed user acceptance tests.

Product Launch Coordinator

Confidential

Responsibilities:

  • Provide advanced technical product support across all queues based on daily needs
  • Monitor service level of cross-product queues and distribute manpower
  • Analyze service level metrics and data in comparison to company standards
  • Provide mentorship and training based on team metrics and performance
  • Communicate team productivity and data analysis to related functional team managers
  • Reviewed Validation and Time Allocation Reports to ensure timesheets were completed on time
  • Participated in weekly and monthly status meetings with senior management and prepared key performance indicator reports (KP) based on completed analysis

Operations Production Coordinator

Confidential

Responsibilities:

  • Accurate system reconciliation of all daily institution transactions.
  • Served as a subject matter expert (SME) on front end-user software functionality.
  • Collected and communicated project requirements across the project team and functional managers.
  • Processing support - locally or regionally stationed resources to provide direct, hands-on assistance with Workday HCM process initiation, inputs, validations, approvals, and troubleshooting
  • Advanced training on more specific Workday configurations and processing by engaging in near-term documentation and testing activities
  • Participated in daily scrum meetings through the project lifecycle for the development of all the updates of reconciliation software (SDLC)
  • Recorded and analyzed data during stages of testing namely, integration testing, system testing using as well as user acceptance testing.
  • Performed requirement analysis for the project team and preparing use cases for scrum meetings.
  • Monitored team’s deadline statistics and metrics and communicated analyzed data to functional managers.

Human Resources Production Analyst

Confidential

Responsibilities:

  • Processing support - locally or regionally stationed resources to provide direct, hands-on assistance with Workday HCM process initiation, inputs, validations, approvals, and troubleshooting.
  • Unit documentation and proactive business process mapping to address inefficiencies, bottlenecks, processing inconsistencies, or staffing issues.
  • Rapid deployment - analyst resources to address immediate, short-term needs, incoming questions, and troubleshooting
  • Process Workday HCM transactions on behalf of (or in addition to) departmental personnel, as appropriate.
  • Assist with process documentation, mapping, knowledge transfer, and communication tasks;
  • Act as SME based on the level of familiarity with the specific Workday configurations and processing by engaging in near-term documentation and testing activities.
  • Provide feedback to the Workday program readiness team.
  • Providing support to multiple managers working as part of a large systems implementation team, utilizing a variety of coordination and communication strategies, and tracking activities to project plan milestones.
  • Participate in daily scrum meetings to review, analyze, and evaluate system functionality in the context of user processing needs.
  • Independently troubleshooting business processing issues, identify and mitigate risks, and determine steps required to efficiently resolve problems

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