SUMMARY:

• 15+ Years’ Information Technology.
• Proven Years of Excelllence in Scrum, Agile, Project and Global Service Delivery Management
• Energenic collaborator who builds solid relationships and never gives less than 100%
• Delivers transformational IT initiatives across global, multimillion - dollar organizations
• Extensive knowledge of project management using agile methodoligies, excellent service delivery techniques, strong problem-solving ability, effective written and verbal communications skills.
• High level of success bridging the gap between technology and business, aligning IT as a strategic and valued partner.
• Proven expertise in security, systems, and infrastructure.
• Exceptional developer of IT teams and leading complex technical projects; fosters atmosphere of continuous process improvement and ownership of business results. High-level success in adapting to rapidly changing environment, resolving mission-critical issues to ensure bottom-line success in a fast-paced deadline-driven environment.
• IT Project Management Technical Leadership Service Delivery Workload Automation
• Scrum/Kanban/Jira IT Infrastructure Cloud Services IT Security
• Agile Methodoligies CI/CD Pipeline ITAAS/SAAS Change Management
• ITIL Service Management MS Project/MS Visio SDLC Incident Management

PROFESSIONAL EXPERIENCE:

Confidential, Birmingham, Alabama

IT PROJECT MANAGER|SCRUM MASTER

Responsibilities:

• Subject Matter Expert for Major IT Projects providing high-level technical analysis and leadership in evaluating and developing reliable automated solutions to fulfill complex requirements.
• Translate business requirements into succinct, well-reasoned designs and configurations. Acted as a key liaison between cross-functional teams comprising of business, IT, and external vendors to ensure timely delivery of the project deliverables, within scope and budget.
• Agile methodologies, Scrum, Jira, Kanban, Gitlab, Daily Scrum, Sprint Planning, Release Planning, Sprint Review, Backlog Grooming, and Retrospective meetings. Excellent oral and presentation skills.
• Lead Engineer providing support for CA Workload Automation, WCC, EEM and iDash.

Confidential, Leonia, New Jersey

SERVICE DELIVERY MANAGER

Responsibilities:

• Served as primary contact for multiple infrastructure managed services clients across the Healthcare, Insurance, Manufacturing and Retail space. Ensured timely delivery of services spanning 7 data centers globally with open systems, mainframe, midrange, network, storage and virtual enterprise level infrastructure services.
• Established processes from the ground up to enhance interfacing and communication capabilities between business units within Confidential, mix of onshore and offshore staff; improved transparency of client expectations and timelines.
• Responsible for maintaining/improving client satisfaction, while growing revenue to more than $15M - $25M annually. Onboarded new clients and services, proven experience of performance improvements using RCAs, KPIS.

Confidential, Whippany, New Jersey

LEAD WORKLOAD AUTOMATION ENGINEER

Responsibilities:

• Developed and maintained the Autosys application meeting business needs to support the continued implementation of the global environment. 3rd level support to global user community on 24/7 basis.
• Support JP Morgan’s entire global distributed scheduling infrastructure using CA Workload Automation (AE) version r.11 in Unix, Linux and Windows environments.
• Provided technical assistance for analysis and automation of business processes by usage of perl and shell scripts.

Confidential, Wayne, New Jersey

IT SECURITY ANALYST

Responsibilities:

• Monitor the security of critical systems to protect against any changes to highly sensitive data and ensure appropriate security controls were implemented. Investigate and report on any noted irregularities.
• IT Audit (PCI/SOX), Data Loss Prevention, DR activities, Network Intrusion Detection, Security Assessments.
• Perform real time log analysis using LogLogic, ArcSight Logger and McAfee SIEM.
• Served as Team Lead in identifying vulnerabilities and recommended corrective measures to ensure the accuracy of existing security protocols.

Confidential,Livingston, New Jersey

WORKLOAD AUTOMATION ENGINEER

Responsibilities:

• Develop, deliver, and implement solutions while continuously improving implementation strategies to increase business process efficiency.
• Worked closely with Confidential ’s internal and external clients on requirements gathering to enhance the Autosys environment.
• Performed all tasks including creating new instances of Autosys, upgrading software and installing patches. Introduced and applied new features, also provided Autosys on WCC, JAWS and R11.

Confidential, Swiftwater, Pennsylvannia

DATA CENTER MANAGER

Responsibilities:

• Supervise design and evaluation of all server systems according to measurement of process. Manage and monitoring of systems and services. Responsible for updating documents and new technicians.
• Managed incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups.
• Administered Autosys environment. Other tools used included Remedy, BMC Patrol, Backup and Recovery, Storage Management, Veritas, SAP and Data Protector.

Confidential, Whippany, New Jersey

AUTOMATION TEAM SUPERVISO

Responsibilities:

• Hands on Manager of the Open Systems Automation Team which handled the firm’s Scheduling and System Monitoring needs.
• Install, configure, and administer Unicenter Autosys Job Management. The Autosys environment included 7 production instances and 2 development instances.
• Project Lead on multiple process automation system improvement projects .