SKILLS

• Extensive experience working in a fast paced, deadline driven environment
• Ability to effectively communicate and manage offshore, near shore, and on shore test teams and developers
• Knowledge of defect managing and reporting in Quality Center
• Exhibits excellent organizational skills, excellent planning and coordinating skills
• Superior attention to details

PROFESSIONAL EXPERIENCE

Confidential

Project Test Manager -

• Managed and directed Component, System Integration, and User Acceptance Testing on projects with one to twenty two different systems/applications for all Lines of Business. Assisted in managing the testing of two major customer account conversions for Bank of America, which moved several million accounts from an existing platform to the Bank of America model platform.
• Managed several offshore, near shore and on shore Test Teams and communicated daily with QA Test Leads, Developers, and Business Partners.
• Facilitated workgroup meetings with test leads/test analyst to discuss and plan application testing
• Manage the timely delivery and accuracy of the test deliverables High and Low level documents, and Business Requirement documents
• Analyzed System Test Plans, Test Scripts, Requirements Traceability Matrices for accuracy
• Ensured Test Scripts are loaded and scheduled correctly in Quality Center testing system of record
• Managed and monitor the daily testing to stay on plan and make sure scheduled test scripts are executed
• Prepared daily status reporting using test status and defects logged in Quality Center
• Facilitated daily test and defect status meeting for the project s
• Attended daily release defect calls to discuss the status of the defects
• Effectively communicated with Change Managers, Test Delivery Managers, Test Leads, and Developers daily to monitor and track Sev1 and Sev2 defects for timely resolution, retest, and closure.
• Facilitated triage calls to determine the cause and resolution of Sev1 Urgent defects
• Assisted with User Acceptance Testing by ensuring the test scripts are scheduled appropriately
• Attended the Project Test Manager meetings twice weekly
• Assisted with estimating the number of hours for 5-7 test leads to ensure the teams did not exceed their burn rate of more than 2

Confidential

Project Test Lead - Merlin Platform/TouchPoint

• Managed five projects simultaneously for integrated release, at times testing in two different platforms Merlin and TouchPoint
• Created estimates for each project to be approved by the project Test Delivery Manager and updated monthly forecast reports for each project
• Effectively communicated with the project teams, the developers and the offshore test teams to understand the scope of each project
• Managed and monitored the timely delivery of the test deliverables System Test Plans, Test Scripts, and Requirements Traceability Matrices
• Ensured Test Scripts were loaded and scheduled correctly in Quality Center.
• Reviewed System Test Plans, Test Scripts, and Requirements Traceability Matrices for accuracy
• Facilitated daily Test Status calls with the offshore test team and onshore test leads
• Attended and facilitated daily status calls with the Testing Center of Excellence management team and on/off/near shore Test Leads to discuss daily status calls for each testing and defects
• Attended daily Release Management defect calls to provide project defect updates
• Monitored the System Integrated Testing for each assigned project testing Merlin Platform and TouchPoint applications
• Tracked and monitored Sev1 and Sev2 defects for timely retest and closure

Confidential

CRM Test Team Lead

• Successfully lead the Siebel CRM Test Team in the testing of 4 sub-systems, which moved Bellsouth from a narrow band to a broad band system
• Developed knowledge of the Siebel CRM, PRM, eSales, and Alternate Channels sub-systems
• Facilitated Joint Script Design sessions attended by the developers, test leads and the client
• Reviewed and approved the Test Approach, Test Conditions and the Traceability Matrix quality and accuracy
• Reviewed and approved the high-level test scenarios and the test cases once entered in Quality Center
• Shared functional testing knowledge with other team members, mentored team members on creating test scenarios, test scripts and the use of Quality Center
• Logged, tracked, and provided updates on defects logged during Assembly and Application Product Test by the on shore and off shore test teams
• Created daily defect reports and facilitated the daily defect status meetings
• Ensured all dev teams, test teams and business users were set up and had the appropriate access level to Quality Center
• Presented the Defect Management Process to dev. leads, developers, test leads and test analysts
• Provided Quality Center defect logging overviews for on and offshore test and developer teams

Confidential

Test Lead

• Tested and implemented the integration, system, and regression testing for the Phase I of a new Medicaid eligibility system for the State Of Georgia
• Analyzed the Design System Document for inconsistencies
• Created test cases for two systems and entered them into Test Director
• Entered test cases into Test Director
• Responsible for executing test cases and logging results into Test Director
• Logged, tracked, and retested defects for implementation
• Generated system reports and validated the data
• Mentored team members who were unfamiliar with Test Director on creating test scripts