We provide IT Staff Augmentation Services!

Project Manager Resume

SUMMARY

  • Support of small and large - scale projects through entire life cycle
  • Communicating with individuals of all technical levels and developing strong partnerships
  • Providing project tracking and reporting to all stakeholders
  • Project management of technology and security interest on Enterprise setting

TECHNICAL SKILLS

  • SQL Server 2012 TCP/IP, LAN, WAN
  • MS Access MS Windows
  • MS Excel Project Management
  • Java Script Process Documentation and Training
  • Primavera SharePoint Administration
  • MS Project IOT Account Management

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

  • IOT Account management
  • Managing SIMS, rate plans, coverage, and optimizing each monthly to achieve optimal billing across all network devices
  • Managing IOT vendor portal
  • Producing weekly customer reporting
  • Monthly and quarterly customer stewardship reporting
  • Incident management and escalation
  • Single point of contact for customer enhanced services contract
  • Creation of automation rules
  • Management of Cisco Jasper IOT portal
  • Managing large datasets of customer data to ensure billing and service optimizations monthly
  • Coordinating monthly customer calls with customer, sales, and support entities

Confidential

Sr Project Manager- Technology / Security

Responsibilities:

  • Manage end to end hardware refresh program - 300000+ devices
  • Manage communications and documentation to user community
  • Process and documentation creation
  • SharePoint site management
  • ITSM incident management and escalation
  • Management of Sprints in order to implement continuous changes
  • Managed Win7 to Win10 deployment
  • Inventory and product management
  • Coordinate cross function projects across multiple lines of business
  • Maintain database of confidential information and data migration to new Enterprise site.
  • IOT Account management
  • Managing SIMS, rate plans, coverage, and optimizing each monthly to achieve optimal billing across all network devices
  • Managing IOT vendor portal
  • Development and implementation of disaster plan

Confidential

Sr. Project Manager

Responsibilities:

  • Managing E911 to IPT workstream for 1400 + Confidential MERL and SERL sites
  • Coordination of moves, adds and changes
  • Hardware / infrastructure refresh to ensure compatibility with upgraded VOIP systems and Enhanced 911
  • Documentation of drive testing including call routing and SS7 messaging completion
  • Deployed over 10,000 new pieces of equipment enterprise wide
  • Inventory or system and network elements onsite
  • Designed and implemented processes for standardizing procurement systems, functions and processes.
  • Review and approval of all vendor procurement charges
  • Coordination and installation of new facilities and equipment
  • Daily use of MS excel for vlookup, pivot tables, formulas, macros and more for evaluating large data sets and producing reporting and analysis .
  • Change management
  • Work closely with various internal and external team
  • Use of JIRA order management system
  • Follow technical detail from end to end ensuring accurate and successful results upon implementation
  • Coordination with field resource teams
  • Sales force upgrade project
  • Coordination and tracking of data for Confidential releases
  • Scheduling E911 testing and enablement
  • Hosting kickoff calls and weekly update meetings with key stakeholders
  • MS Project milestone updates and tracking key data points
  • SharePoint site management and MS Access reporting
  • Adhering to state by state FCC E911 regulations regarding SLA and ERL size and mapping
  • Maintaining compliance with all sites and change management processes
  • Operating within established budgets from 7-40 million per project
  • Weekly and monthly reporting for executive review
  • Adhering to EPM and TPM processes and methodology
  • Implementing PMO methodologies across teams and processes
  • Use of Visio and other AutoCAD software to view, edit and create building floor plans and manage infrastructure of each site
  • Support of PVSI and Community Banking applications releases
  • Process creation and documentation
  • Reporting of weekly cloud readiness application implementation
  • Reporting of monthly critical application score updates
  • Support of control validation function including artifact retrieval, inventory, and driving releases to approval and implementation
  • Support of SD elements for all PVSI applications
  • Maintaining and following EASP practices
  • Support and compliance reviews for management of agile Confidential releases
  • Coordinating with field and development teams to ensure the efficiency of each Agile release
  • Documenting all security artifacts, DAST or SAST testing results and threat modeling for each release
  • Maintaining threat model repository and ensuring up to date records exist
  • Asset management
  • Win10 upgrade and refresh of devices for over 200000 targeted devices
  • Managing inventory database and reporting
  • Manage Windows 7 to Windows 10 implementation

Confidential

Telecom Project Coordinator

Responsibilities:

  • Management of customer profitability portfolio for south region of the United States
  • Identified and documented savings opportunities, by consolidating contracts and re-negotiating pricing and service-level agreements with vendors
  • Coordinating with all stakeholders to ensure accuracy and timely completion of project phases
  • Responsible for identifying over 1.5 million in savings opportunities in a 12-month span
  • Conversion of customers from TDM to Ethernet, TDM to Fixed Wireless, or any number of solutions with better efficiency and cost structure
  • Identification of voice signaling technologies such as ISDN, SS7, SIP etc and applying appropriate architecture knowledge
  • Provisioning and implementation of new network facilities including call routing features and SS7 messaging
  • Verification and updating of call routing sequences using SONUS PSX.
  • Creation of pre and post implementation network architecture maps using MS Visio
  • Auditing and configuring current vs old configurations in DMS 100, 250 and Lucent switches to ensure redundancy and optimal routing pre and post implementation
  • Coordination and installation of new facilities and equipment
  • Network asset inventory audit, rectifying discrepancies in data, using master sets to identify anomalies and implementing fixes
  • Demand forecasting and planning for network resources and capacity growth
  • Implementation of demand project plans
  • Data mining archived records within Windstream and legacy network systems
  • Work closely with various internal and external team
  • Knowledge and usage of third-party billing platforms and systems
  • Identifying opportunities for TDM market expansion and network growth within existing markets
  • Identifying cost associated with existing rate centers and Lata’s and negotiating cost for new additions or conversions
  • Use of MS Excel for vlookup, pivot tables, formulas, macros in evaluating large data sets and producing reporting and analysis .
  • Use of JIRA order management system
  • Follow technical detail from end to end ensuring accurate and successful results upon implementation
  • Coordination with field resource teams
  • Documentation of appropriate data and milestone accomplishments
  • Hosting kickoff calls and weekly update meetings
  • MS Project, SharePoint and MS Access usage
  • Adhering to state by state FCC E911 regulations
  • Driving the use of PMO methodologies and streamlining processes and procedures for project management
  • Operating within established budgets from 1-5 million per project
  • Performed feasibility studies on expansion of infrastructure and addition of data centers
  • Enabled launch of data center utilized by 5,000 persons in North America
  • Evaluated and selected vendor for hardware move and maintenance.
  • Aided in designing of special contingency and disaster recovery plans
  • Consolidation and redundancy recovery program of 10 data centers

Confidential

Network Project Analyst

Responsibilities:

  • End to end management of network optimization and cost saving projects for SIP/TDM network.
  • Use of SQL and MS Access to manage data and create reporting
  • Use of Vlookup, pivot tables and other advanced excel functions
  • Identifying and kicking off cost saving projects and tracking throughout process to completion
  • Coordinating with all stakeholders from network planning, provisioning, translations and the field to assure completion.
  • Management of extensive DEOT reduction and DS3 consolidation project resulting in >$1,500,000 annual savings
  • Identifying and negotiating vta reterm agreements for > $500,000 in annual savings
  • Regularly develops and publishes reports on potential, in-flight, and realized savings opportunities
  • Modifying circuit design to reduce transport or other costs
  • Use of Granite workflow application for order submission and task tracking
  • Use of capacity, utilization, and traffic reporting in decision making
  • Use of JDSU reporting
  • Network audit and implementation of optimization activities to ensure network wide tandem diversification and redundancy.
  • Creation of pre and post implementation network structure using MS Visio
  • Creation of project plans for each network, cost saving, or optimization project
  • Use of MS Project to manage and track milestones and progress
  • Accessing LERG for data related to network planning
  • Negotiating network changes with other telco providers
  • Use of BTP and other billing tools to validate rates and confirm savings attained
  • Provide weekly updates to executive management on status of each project
  • Tier 2 and 3 Network Support for configuration and implementation enterprise wide
  • Network asset inventory audit, rectifying discrepancies in data records
  • Deployment of data center end to end as well as consolidation of 9 existing data centers into 6
  • Infrastructure hardware refresh and network wide switch upgrade
  • Salesforce deployment across line of business with 15000 users
  • Tracking of capacity and traffic across DMS and Nortel switches; providing recommendations for optimization
  • Ensuring translations routing and reroutes in DMS switches were in line with optimization changes to end offices
  • Line and trunk provisioning within network for new provisioning orders as well as any change or removal orders

Confidential

Network Design Engineer

Responsibilities:

  • Manage large data sets in support of RAM planning
  • UAT and Pilot testing of NRM application
  • Network access and demand forecast and planning
  • Implementation of demand access plans from creation to deployment
  • Opening appropriate ticket i.e SSTAT or escalating to appropriate group for data integrity issues
  • Using ADAM and NRM to meet established SLA for circuit Migrations
  • Documenting all order movements in appropriate system and providing status updates to PMO
  • Data analysis across Confidential core systems to ensure all cross departmental matrix requirements are met for each order
  • Use of FACTS, TBS, FMS, and other internal applications for research and implementation
  • Use of Clarity for tracking of task, incidents and ticketing
  • Extensive use of Microsoft excels in providing all necessary data for demand projects
  • Use of Web Intelligence for Business Objects reporting
  • MS Access and Oracle queries for data mining throughout core network systems
  • Translating cost savings into network design migrations
  • Created process to track and distribute all term renewal access projects
  • Utilizes knowledge of project management to direct team members.
  • Assists with ensuring project goals and requirements are met.
  • Communicates with end-users to provide timely and accurate information and status updates.
  • Tracking plan cost, savings and milestones through MS Project
  • Managing 60-100 Special Access plans from receipt to completion
  • Responsible for all term renewal plans under RAM resulting in 4.8 million in savings for 2013
  • Coordinating with internal organizations and LEC’s to obtain better pricing, contracts and to manage workflow
  • Produce adhoc reporting to be presented Confidential Director level each month
  • Use of Siterra for site evaluation and management
  • Coordinating and negotiating dial plans (routing) and access cost for traffic routed across DMS 100, 25, and 300 switches, updating translations as necessary.
  • Coordination with field teams, sales and external vendor contacts to deliver results and drive project completion

Confidential

Project Manager

Responsibilities:

  • Drive testing for E911 implementation for Network Vision
  • Trunk group adds within existing and new network
  • E911 Routing, testing and troubleshooting within DMS and Lucent switches
  • Troubleshooting call flow to ensure proper delivery and that established metrics are met
  • Coordination with field and internal personal to accomplish testing by necessary FCC dates
  • Work in support of access acceleration and 2011 demand projects inclusive of WLN/CDMA/iDEN core networks
  • Implementing and project matrix managing of DS1, DS3, and OCN level circuit migration plans as part of cost savings initiatives
  • Coordinating with downstream teams including provisioning and switch operations for completion of migration plans as well as troubleshooting new capacity issues
  • Extensive use of Microsoft excel in providing all necessary data for demand projects
  • Use of WebIntelligence for Business Objects reporting
  • Use of Clarity for tracking and task management
  • MS Access and Oracle queries for data mining throughout core network systems
  • Tracking of project task, milestones and status using Primavera software .
  • Develop test cases and identifying bugs
  • UAT and Pilot testing of upcoming software
  • Assuring that best practices are being implemented in all process flows
  • Use of NRM system for acquiring network provisioning and migration information.
  • UAT and Pilot testing of NRM application
  • Opening appropriate ticket i.e SSTAT or escalating to appropriate group for data integrity issues
  • Using ADAM and NRM to meet established SLA for circuit Migrations
  • Documenting all order movements in appropriate system and providing status updates to PMO
  • Data analysis across Confidential core systems to ensure all cross departmental matrix requirements are met for each order
  • Tracking and completion of projects for initialization to completion
  • Drive testing and system testing E911 deployments for Network Vision
  • Call tracking within Samsung and ALU switches and reporting all collected data
  • Use of NEO for project tracking
  • Site management using Siterra for tracking orders, implementation and various data points of buildouts

Confidential

Systems Support Engineer

Responsibilities:

  • Network monitoring of configuration changes and hardware additions
  • Performed server upgrades
  • Laptop and software rollouts and pushes
  • Troubleshooting and installation of network printers
  • Support of Windows 2000, XP, and Vista along with Windows IE6 and IE7
  • Support of Microsoft Office Suite
  • End user support of Lotus Notes / Sametime
  • Support of SQL based applications
  • Troubleshooting SQL using SQL server commands
  • Ensuring proper data was being targeted by application and that correct SQL db was connected to application
  • Troubleshooting and setup or wireless and LAN network elements

Confidential

Telecom Design Engineer

Responsibilities:

  • Diagnosing software and hardware malfunctions or deviations and report issues to development team
  • Designing test plans
  • Creation of Statement of Work for project kickoff
  • Creating technical documentation including method of procedure documents as well as training
  • Use of Microsoft Project for tracking project points
  • Use of Microsoft Visio to develop descriptive tools and diagrams for the project
  • Working with vendors Voyence (EMC) and OpNet to develop software for Confidential specific needs a
  • Created statement of work, set and maintained project budget
  • Scheduling system changes and patches for releases
  • Scheduling and facilitating of training for end users of production software
  • Testing and implementation of change and configuration management software in support of network operations that increased efficiency and cut error rates
  • Coordinating with multiple internal and external organizations to ensure project success
  • Change and configuration management for OSSnet
  • Sourced vendor options for new infrastructure related projects

Network Provisioner

Confidential

Responsibilities:

  • SME for Cable Order Management (WOW) team
  • Used FMS,RPM,ICON,CEAS,SPMP to build and manage dialed numbers
  • Address validation via NIDA and FMS
  • High priority projects
  • Training of new associates
  • Processing local service requests
  • Coordinating access service request
  • Coordinating with internal and external organizations to insure accurate and timely installation of services i.e. negotiating FOC with LEC’s or brainstorming resolutions to order issues

Confidential

Helpdesk Supervisor

Responsibilities:

  • Served as Supervisor and team lead
  • Provided troubleshooting installation and resolved service issues for customer or internal organizations
  • Establish new customer accounts and assist with account maintenance and process e-payments re
  • Pre-screening of potential customer
  • Navigating multiple windows applications
  • Design and maintain company website
  • Provided support of MS Window based applications and Windows server 2003 based servers
  • Lotus notes support and remote technical support, plus support and installation or peripherals
  • Wifi and LAN support

Hire Now