SUMMARY

• Support of small and large - scale projects through entire life cycle
• Communicating with individuals of all technical levels and developing strong partnerships
• Providing project tracking and reporting to all stakeholders
• Project management of technology and security interest on Enterprise setting

TECHNICAL SKILLS

• SQL Server 2012 TCP/IP, LAN, WAN
• MS Access MS Windows
• MS Excel Project Management
• Java Script Process Documentation and Training
• Primavera SharePoint Administration
• MS Project IOT Account Management

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

• IOT Account management
• Managing SIMS, rate plans, coverage, and optimizing each monthly to achieve optimal billing across all network devices
• Managing IOT vendor portal
• Producing weekly customer reporting
• Monthly and quarterly customer stewardship reporting
• Incident management and escalation
• Single point of contact for customer enhanced services contract
• Creation of automation rules
• Management of Cisco Jasper IOT portal
• Managing large datasets of customer data to ensure billing and service optimizations monthly
• Coordinating monthly customer calls with customer, sales, and support entities

Confidential

Sr Project Manager- Technology / Security

Responsibilities:

• Manage end to end hardware refresh program - 300000+ devices
• Manage communications and documentation to user community
• Process and documentation creation
• SharePoint site management
• ITSM incident management and escalation
• Management of Sprints in order to implement continuous changes
• Managed Win7 to Win10 deployment
• Inventory and product management
• Coordinate cross function projects across multiple lines of business
• Maintain database of confidential information and data migration to new Enterprise site.
• IOT Account management
• Managing SIMS, rate plans, coverage, and optimizing each monthly to achieve optimal billing across all network devices
• Managing IOT vendor portal
• Development and implementation of disaster plan

Confidential

Sr. Project Manager

Responsibilities:

• Managing E911 to IPT workstream for 1400 + Confidential MERL and SERL sites
• Coordination of moves, adds and changes
• Hardware / infrastructure refresh to ensure compatibility with upgraded VOIP systems and Enhanced 911
• Documentation of drive testing including call routing and SS7 messaging completion
• Deployed over 10,000 new pieces of equipment enterprise wide
• Inventory or system and network elements onsite
• Designed and implemented processes for standardizing procurement systems, functions and processes.
• Review and approval of all vendor procurement charges
• Coordination and installation of new facilities and equipment
• Daily use of MS excel for vlookup, pivot tables, formulas, macros and more for evaluating large data sets and producing reporting and analysis .
• Change management
• Work closely with various internal and external team
• Use of JIRA order management system
• Follow technical detail from end to end ensuring accurate and successful results upon implementation
• Coordination with field resource teams
• Sales force upgrade project
• Coordination and tracking of data for Confidential releases
• Scheduling E911 testing and enablement
• Hosting kickoff calls and weekly update meetings with key stakeholders
• MS Project milestone updates and tracking key data points
• SharePoint site management and MS Access reporting
• Adhering to state by state FCC E911 regulations regarding SLA and ERL size and mapping
• Maintaining compliance with all sites and change management processes
• Operating within established budgets from 7-40 million per project
• Weekly and monthly reporting for executive review
• Adhering to EPM and TPM processes and methodology
• Implementing PMO methodologies across teams and processes
• Use of Visio and other AutoCAD software to view, edit and create building floor plans and manage infrastructure of each site
• Support of PVSI and Community Banking applications releases
• Process creation and documentation
• Reporting of weekly cloud readiness application implementation
• Reporting of monthly critical application score updates
• Support of control validation function including artifact retrieval, inventory, and driving releases to approval and implementation
• Support of SD elements for all PVSI applications
• Maintaining and following EASP practices
• Support and compliance reviews for management of agile Confidential releases
• Coordinating with field and development teams to ensure the efficiency of each Agile release
• Documenting all security artifacts, DAST or SAST testing results and threat modeling for each release
• Maintaining threat model repository and ensuring up to date records exist
• Asset management
• Win10 upgrade and refresh of devices for over 200000 targeted devices
• Managing inventory database and reporting
• Manage Windows 7 to Windows 10 implementation

Confidential

Telecom Project Coordinator

Responsibilities:

• Management of customer profitability portfolio for south region of the United States
• Identified and documented savings opportunities, by consolidating contracts and re-negotiating pricing and service-level agreements with vendors
• Coordinating with all stakeholders to ensure accuracy and timely completion of project phases
• Responsible for identifying over 1.5 million in savings opportunities in a 12-month span
• Conversion of customers from TDM to Ethernet, TDM to Fixed Wireless, or any number of solutions with better efficiency and cost structure
• Identification of voice signaling technologies such as ISDN, SS7, SIP etc and applying appropriate architecture knowledge
• Provisioning and implementation of new network facilities including call routing features and SS7 messaging
• Verification and updating of call routing sequences using SONUS PSX.
• Creation of pre and post implementation network architecture maps using MS Visio
• Auditing and configuring current vs old configurations in DMS 100, 250 and Lucent switches to ensure redundancy and optimal routing pre and post implementation
• Coordination and installation of new facilities and equipment
• Network asset inventory audit, rectifying discrepancies in data, using master sets to identify anomalies and implementing fixes
• Demand forecasting and planning for network resources and capacity growth
• Implementation of demand project plans
• Data mining archived records within Windstream and legacy network systems
• Work closely with various internal and external team
• Knowledge and usage of third-party billing platforms and systems
• Identifying opportunities for TDM market expansion and network growth within existing markets
• Identifying cost associated with existing rate centers and Lata’s and negotiating cost for new additions or conversions
• Use of MS Excel for vlookup, pivot tables, formulas, macros in evaluating large data sets and producing reporting and analysis .
• Use of JIRA order management system
• Follow technical detail from end to end ensuring accurate and successful results upon implementation
• Coordination with field resource teams
• Documentation of appropriate data and milestone accomplishments
• Hosting kickoff calls and weekly update meetings
• MS Project, SharePoint and MS Access usage
• Adhering to state by state FCC E911 regulations
• Driving the use of PMO methodologies and streamlining processes and procedures for project management
• Operating within established budgets from 1-5 million per project
• Performed feasibility studies on expansion of infrastructure and addition of data centers
• Enabled launch of data center utilized by 5,000 persons in North America
• Evaluated and selected vendor for hardware move and maintenance.
• Aided in designing of special contingency and disaster recovery plans
• Consolidation and redundancy recovery program of 10 data centers

Confidential

Network Project Analyst

Responsibilities:

• End to end management of network optimization and cost saving projects for SIP/TDM network.
• Use of SQL and MS Access to manage data and create reporting
• Use of Vlookup, pivot tables and other advanced excel functions
• Identifying and kicking off cost saving projects and tracking throughout process to completion
• Coordinating with all stakeholders from network planning, provisioning, translations and the field to assure completion.
• Management of extensive DEOT reduction and DS3 consolidation project resulting in >$1,500,000 annual savings
• Identifying and negotiating vta reterm agreements for > $500,000 in annual savings
• Regularly develops and publishes reports on potential, in-flight, and realized savings opportunities
• Modifying circuit design to reduce transport or other costs
• Use of Granite workflow application for order submission and task tracking
• Use of capacity, utilization, and traffic reporting in decision making
• Use of JDSU reporting
• Network audit and implementation of optimization activities to ensure network wide tandem diversification and redundancy.
• Creation of pre and post implementation network structure using MS Visio
• Creation of project plans for each network, cost saving, or optimization project
• Use of MS Project to manage and track milestones and progress
• Accessing LERG for data related to network planning
• Negotiating network changes with other telco providers
• Use of BTP and other billing tools to validate rates and confirm savings attained
• Provide weekly updates to executive management on status of each project
• Tier 2 and 3 Network Support for configuration and implementation enterprise wide
• Network asset inventory audit, rectifying discrepancies in data records
• Deployment of data center end to end as well as consolidation of 9 existing data centers into 6
• Infrastructure hardware refresh and network wide switch upgrade
• Salesforce deployment across line of business with 15000 users
• Tracking of capacity and traffic across DMS and Nortel switches; providing recommendations for optimization
• Ensuring translations routing and reroutes in DMS switches were in line with optimization changes to end offices
• Line and trunk provisioning within network for new provisioning orders as well as any change or removal orders

Confidential

Network Design Engineer

Responsibilities:

• Manage large data sets in support of RAM planning
• UAT and Pilot testing of NRM application
• Network access and demand forecast and planning
• Implementation of demand access plans from creation to deployment
• Opening appropriate ticket i.e SSTAT or escalating to appropriate group for data integrity issues
• Using ADAM and NRM to meet established SLA for circuit Migrations
• Documenting all order movements in appropriate system and providing status updates to PMO
• Data analysis across Confidential core systems to ensure all cross departmental matrix requirements are met for each order
• Use of FACTS, TBS, FMS, and other internal applications for research and implementation
• Use of Clarity for tracking of task, incidents and ticketing
• Extensive use of Microsoft excels in providing all necessary data for demand projects
• Use of Web Intelligence for Business Objects reporting
• MS Access and Oracle queries for data mining throughout core network systems
• Translating cost savings into network design migrations
• Created process to track and distribute all term renewal access projects
• Utilizes knowledge of project management to direct team members.
• Assists with ensuring project goals and requirements are met.
• Communicates with end-users to provide timely and accurate information and status updates.
• Tracking plan cost, savings and milestones through MS Project
• Managing 60-100 Special Access plans from receipt to completion
• Responsible for all term renewal plans under RAM resulting in 4.8 million in savings for 2013
• Coordinating with internal organizations and LEC’s to obtain better pricing, contracts and to manage workflow
• Produce adhoc reporting to be presented Confidential Director level each month
• Use of Siterra for site evaluation and management
• Coordinating and negotiating dial plans (routing) and access cost for traffic routed across DMS 100, 25, and 300 switches, updating translations as necessary.
• Coordination with field teams, sales and external vendor contacts to deliver results and drive project completion

Confidential

Project Manager

Responsibilities:

• Drive testing for E911 implementation for Network Vision
• Trunk group adds within existing and new network
• E911 Routing, testing and troubleshooting within DMS and Lucent switches
• Troubleshooting call flow to ensure proper delivery and that established metrics are met
• Coordination with field and internal personal to accomplish testing by necessary FCC dates
• Work in support of access acceleration and 2011 demand projects inclusive of WLN/CDMA/iDEN core networks
• Implementing and project matrix managing of DS1, DS3, and OCN level circuit migration plans as part of cost savings initiatives
• Coordinating with downstream teams including provisioning and switch operations for completion of migration plans as well as troubleshooting new capacity issues
• Extensive use of Microsoft excel in providing all necessary data for demand projects
• Use of WebIntelligence for Business Objects reporting
• Use of Clarity for tracking and task management
• MS Access and Oracle queries for data mining throughout core network systems
• Tracking of project task, milestones and status using Primavera software .
• Develop test cases and identifying bugs
• UAT and Pilot testing of upcoming software
• Assuring that best practices are being implemented in all process flows
• Use of NRM system for acquiring network provisioning and migration information.
• UAT and Pilot testing of NRM application
• Opening appropriate ticket i.e SSTAT or escalating to appropriate group for data integrity issues
• Using ADAM and NRM to meet established SLA for circuit Migrations
• Documenting all order movements in appropriate system and providing status updates to PMO
• Data analysis across Confidential core systems to ensure all cross departmental matrix requirements are met for each order
• Tracking and completion of projects for initialization to completion
• Drive testing and system testing E911 deployments for Network Vision
• Call tracking within Samsung and ALU switches and reporting all collected data
• Use of NEO for project tracking
• Site management using Siterra for tracking orders, implementation and various data points of buildouts

Confidential

Systems Support Engineer

Responsibilities:

• Network monitoring of configuration changes and hardware additions
• Performed server upgrades
• Laptop and software rollouts and pushes
• Troubleshooting and installation of network printers
• Support of Windows 2000, XP, and Vista along with Windows IE6 and IE7
• Support of Microsoft Office Suite
• End user support of Lotus Notes / Sametime
• Support of SQL based applications
• Troubleshooting SQL using SQL server commands
• Ensuring proper data was being targeted by application and that correct SQL db was connected to application
• Troubleshooting and setup or wireless and LAN network elements

Confidential

Telecom Design Engineer

Responsibilities:

• Diagnosing software and hardware malfunctions or deviations and report issues to development team
• Designing test plans
• Creation of Statement of Work for project kickoff
• Creating technical documentation including method of procedure documents as well as training
• Use of Microsoft Project for tracking project points
• Use of Microsoft Visio to develop descriptive tools and diagrams for the project
• Working with vendors Voyence (EMC) and OpNet to develop software for Confidential specific needs a
• Created statement of work, set and maintained project budget
• Scheduling system changes and patches for releases
• Scheduling and facilitating of training for end users of production software
• Testing and implementation of change and configuration management software in support of network operations that increased efficiency and cut error rates
• Coordinating with multiple internal and external organizations to ensure project success
• Change and configuration management for OSSnet
• Sourced vendor options for new infrastructure related projects

Network Provisioner

Confidential

Responsibilities:

• SME for Cable Order Management (WOW) team
• Used FMS,RPM,ICON,CEAS,SPMP to build and manage dialed numbers
• Address validation via NIDA and FMS
• High priority projects
• Training of new associates
• Processing local service requests
• Coordinating access service request
• Coordinating with internal and external organizations to insure accurate and timely installation of services i.e. negotiating FOC with LEC’s or brainstorming resolutions to order issues

Confidential

Helpdesk Supervisor

Responsibilities:

• Served as Supervisor and team lead
• Provided troubleshooting installation and resolved service issues for customer or internal organizations
• Establish new customer accounts and assist with account maintenance and process e-payments re
• Pre-screening of potential customer
• Navigating multiple windows applications
• Design and maintain company website
• Provided support of MS Window based applications and Windows server 2003 based servers
• Lotus notes support and remote technical support, plus support and installation or peripherals
• Wifi and LAN support