Program Manager Resume Profile
SUMMARY
- 13 Years of Global Experience as Leader in setting up PMO Program Management Office Portfolio Management Office , Strategy Planning Execution, Governance, IT Portfolio Management Project Management with fortune 500 companies in USA, Europe Asia.
- Defined the vision, goals and strategy for PMO. Developed PMO Roadmap, established PMO work plan and performed assessment of PMO effectiveness. Assessed the current state of Organization's PMO Maturity, Developed the To-Be state of PMO, performed Gap Analysis and developed PMO Strategy Roadmap.
- Currently leading the PMO at the IT organization level at Williams Fortune 500 Co. in Oil Gas Industry . As a senior manager in the Office of CIO, working very closely with the CIO Leadership Team to define the vision, goals strategy for PMO to manage the financial project portfolio management activities for the IT organization.
- Set up the PMO from scratch in IS S division 100 Million US Projects at General Motors ran it successfully for many years. Set up PMO at IT Organization level 500 Projects 5000 IT Resources at Nissan. Defined optimized the IT Portfolio Management Office at Capital One. Acted as PMO for large complex Business Change Program Global SAP with high value cost US 500 Million 300 resources spread across multiple countries.
- Established the PMO from ground up led it for a US 100 Million Healthcare IT Transformation program in Xerox, for the Client State Dept. of Healthcare, DE. Involved with the Program since its inception and managed to keep the program with 300 deliverables on schedule for its entire duration of 3.4 Years. The program went live successfully on budget and on-time in Oct., 2013.
- Developed deployed IT project management methodologies, governance, process, tools and best practices. Defined Governance for IT Portfolio. Developed Project Management handbook Project Financial Management handbook used as standard within Organization.
- Established center of excellence for project management with goal of driving execution excellence consistency. Collaborated with Finance, Procurement, Legal, Security, Business, Architecture group and to drive standards within the Organization.
- Leading a team of PMOs. Trained Mentored PMO Staff reporting in to me.
- Provided thought leadership in planning for the growth and maturity of PMO. Increased the organization's process maturity that resulted in significant cost savings, increased ROI and increased delivery of projects On-Time.
- Experience in aligning projects to organizational strategic portfolio priorities and developing processes for portfolio governance. ROI analysis for each dollar spent on IT Projects.
- Experience in IT Portfolio Management, Resource Utilization, Supply Demand Management, IT Investment Prioritization, IT Portfolio Budgeting Reporting.
- Analyzed benefit vs. risk on portfolio of projects, and coordinate with IT governance board on the approval, initiation, continuation and elimination of projects.
- Supported strategic portfolio planning governance processes. Lead efforts to prioritize and help leadership make trade-offs between projects programs that compete for resources /or budget, based on business value priority, through forecasting, analytics, reporting.
- Participated in Information Systems budget process for long term IS financial forecasts. Directed various financial functions such Budgeting, Invoicing, forecasting analysis.
- Set up a dashboard to evaluate the health of all the projects. Monitored, reviewed reported on all project's timeline, progress, costs, budgets and resource requirements.
- Created presented reports to senior management highlighting Key Performance Indicators KPIs on project metrics EVM for significant deviations in quality, scope, cost or schedule.
- Responsible for identifying, monitoring, reporting, and escalating all risks and issues. Established risk, issues, and change management policies and procedures.
- Coached Trained Project Managers. Drive project delivery in line with PMO standards.
- Conducted audits reviews of projects ensured compliance to standards - CMMi, PMI etc.
- Identified interdependencies between projects across the portfolio conducted portfolio impact analysis based on project deliverable and resource dependencies.
- Reviewed project progress took corrective action, if required. Approved assignments to the project team ensured scheduling conflicts performance issues were resolved.
- Compiled and tracked lessons learned and best practices for all phases. Monitored reported against benefits realization plans. Facilitated Go/No-Go decisions at Phase Gate Meetings.
- Expertise in Project Management methodologies PMBOK, PRINCE 2 etc , Software Development Methodologies Agile, Scrum, Waterfall, ASAP etc , SDLC, CMMI, Six Sigma DMAIC , Lean ITIL.
- Managed client expectations and day-to-day client interaction. Responsible for customer satisfaction, conflict resolution and building long term client relationships.
- Reported directly to Vice President Sr. Management . Managed Stakeholder communication.
- Managed liaison between multiple IT vendors. Oversaw contract compliance managed relationships with Vendors.
- Worked in multi-vendor scenario, highly matrixed organization in a role that requires substantial multi project multi department co-ordination.
- Provided my expertise to General Motors, Nissan, Capital One, Xerox, Williams etc.
- Managed complete life cycle of projects - Initiation, Planning, Execution, Monitoring Control, and Closing. Supported diverse projects ranging from large transformation, ERP implementation SAP R3 , Infrastructure, Application Development and Support.
- IT Offshore Outsourcing Experience. Experience with Global Service Delivery.
- Stanford Certified Project Manager, MBA degree, double masters, PMP certified and certification in IT Governance COBIT . Excellent academic and professional track record.
KEY SKILLS COMPETENCIES
- PMO, IT Governance, Portfolio Management, Program Project Management
- Strategy Planning Execution, Leadership
- Client Relationship Development, Team working Stakeholder Management
- Effective Communication, Negotiation Cross Cultural International Management
- Analytical, Problem Solving, Issue Resolution and Decision Making
- PM Tools: MS Office Suite, MS Visio, MS Project, MS Project Server, SharePoint, Clarity, HP PPM Project Portfolio Management , EVM Earned Value Management , QualityCenter etc.
- PM Frameworks: PMI, PRINCE 2, PMBOK, CMMI, Six Sigma, LEAN, IT Governance COBIT, Agile Methodology, Iterative, Waterfall, ASAP, ITIL, SOX etc.
- Languages: English, German, Hindi, French.
EXPERIENCE
Confidential
Corporate PMO Manager Office of CIO
Williams is a fortune 500 company in Oil and Gas Industry. As Corporate PMO Manager within office of CIO, I am leading the PMO at the IT Organization Level at Williams. Working very closely with the CIO Leadership Team to define the vision, goals strategy for PMO to manage the financial project portfolio management activities for the IT organization.
Achievements:
- Assessed the current state of Organization's PMO Maturity, Developed the To-Be state of PMO, performed Gap Analysis and developed PMO Strategy Roadmap.
- Developed Portfolio Management process and reporting to help leadership make the right investments into IT projects that achieve organization strategy.
- Established and managed relationships with C level executives from IT Business domains.
- Established the Phase Gate Governance Process and enforced it on all the Projects.
- Lead PMP Certification drive to help project managers gain PMP certification Talent Development.
Confidential
Program Manager
Lead the PMO for US 100 Million Program 40 Months, 100 Resources for Department of Health State of Delaware. This is a major Transformation Program for the State, where the new application was developed the state business processes were evolved made compliant to Federal Healthcare Requirements.
Achievements:
- As PMO, managed to keep the program on schedule for its entire duration of 3.4 Years. The program went live successfully on budget on-time in Oct., 2013.
- Appreciated Recognized for my work in Xerox. Rated high by my supervisor in the annual appraisal. My name has appeared in the CIO Newsletter in the past.
- Set up Program Management Office PMO from scratch to help Client with Project strategy, Governance, Planning Execution.
- Trained and Mentored PMO Staff reporting in to me. Built and developed the PMO staff.
- Developed IT Governance, project management methodology, best practices standards.
- Created project management plans. Implemented the project management processes and ensured compliance by all Functional and Technical Managers.
- Developed and rolled out Project Management processes Scope Management, Schedule Management, Cost Management, Project Integration Management, Resource Management, Risk Management, Communication Management, Procurement Management, Quality Management, Change Management, Issue Management Dependency Management.
- Developed the Integrated Project Schedule for the entire Project 8000 Lines in Microsoft Project . Managed the overall project schedule to ensure project is completed on time and within budget. Managed all 300 project deliverables from Xerox its Vendor.
- Managed Communications, Risks, Issues, Change Requests Dependencies in the Program.
- Set up a dashboard to evaluate the progress of the projects within the program.
- Oversaw contract compliance. Managed project deliveries from the Xerox's Sub-Contractors. Managed relationship with Xerox's vendors.
- Directed various financial functions such Budgeting, Invoicing, forecasting analysis.
- Reviewed Project Progress Budget regularly and took corrective action, if required.
- Managed client expectations and day-to-day client interaction.
Confidential
PMO MANAGER
Led the PMO for a US 150 Million Dollar Project that has coverage in local newspapers oversaw all the IT projects managed by vendors like IBM, Honeywell, Siemens, Tyco etc.
Achievements:
- Created Implemented project management processes and best practices and ensured its compliance by Project Managers from vendors.
- Worked out detailed Monthly Targets on project deliveries for vendors. Managed the overall project schedule to ensure project is completed on time and within budget.
- Managed Risk, Issue Dependencies across different projects executed by different vendors.
Confidential
Global PMO Manager
PMO at Wolseley supported the delivery of US 500 Million overall strategic IT led Business Change Program Global SAP R3 implementation .
Achievements:
- IT Strategy - Set up Global Program Management Office PMO to help leadership with IT strategy, Gap Analysis, IT alignment to Business Strategy, Business Case, IT Investment prioritization, IT portfolio management, Budgeting and Planning. Developed Global IT governance standards ensure their compliance. Used corporate balanced scorecard.
- Transformation - Managed organizational change by implementing new processes. Developed deployed standardized project management methodologies, governance, best practices and tools. Assessed, evaluated improved the PMO processes and tools.
Confidential
Corporate PMO Manager
Confidential Corporate PMO was an organizational unit to centralize coordinate management of all IT projects. PMO focused on managing cross domain Investment Prioritization, Resource Utilization, Demand Management, Capacity Management and full life cycle project governance.
Achievements:
- Set up Program Management Office PMO at IT Organization level 500 IT Projects worth 100 millions of dollars, 5000 IT Resources at Nissan North America.
- Developed PMO Roadmap. Defined and implemented IT Governance, IT Portfolio Management at Nissan.
- Developed Project Management handbook and Project Financial Management handbook used as standard at Nissan.
- Developed new templates e.g. Project Charter, Project Management Plan, Business Case, WBS etc. Successfully developed released new version of SDLC.
- Project Management processes deliverables were made leaner by 20 without compromising on the overall quality, the organization controls and the alignment of the processes with the standards like CMMi PMI.
- Provided coaching, mentoring training to Project Managers.
- Conducted audits reviews of projects their compliance to standards like CMMi, PMI etc.
- Used Six Sigma to optimize Invoice processing process at Nissan.
Confidential
PMO Project Manager
Achievements:
- Defined optimized the IT Portfolio Management Office at Capital One, using Six Sigma. Developed strategic plan for increasing value of Portfolio Management Office.
- Set up the Program Management Office PMO in IT Division worth 100 Million US Global Projects and ran it on a day to day basis.
- Developed IT Governance, project management methodology, best practices standards.
- Helped General Motors successfully assessed at CMMi level 3 in November 2005.
- Contributed to the development of System Development Process.
- Coached and Mentored Project Managers.
- Set up dashboard to evaluate the health of all the projects. Reviewed Project status worked out corrective action with project manager if the project digressed from its baseline.
- Identified, monitored, reported, and escalated all risks and issues.
- Analyzed and processed requests for new IT projects or modification to existing projects including budget implications and business prioritization.
- All my projects were in Green status, at the time I left. Aligned projects' deliveries with standards in a tough political, competitive, multi-vendor work environment.
Confidential
MANAGER
Project Management. Delivered projects on time on budget to clients.
OTHER ACHIEVEMENTS:
- European Government awarded me with the highest scholarship for the MBA program.
- My efforts helped Wipro in winning major business contracts that brought millions of dollars in revenue for Wipro.
- I was a topper and scored excellent overall grades in M.B.A and was awarded MBA degree with distinction.
- I secured 2nd Rank all over India in entrance test for engineering.
- My proposed business revenue model helped TARAhaat.com to receive 18 million INR from VCs and USAID.