Program/Project Manager Resume San Antonio, TX - Hire IT People

SUMMARY:

Multi - talented Program/Project Manager with over 20 years of success managing all types of projects including application development, infrastructure, operation support, and regulatory/compliancy projects.
Action oriented and results driven while managing geographically dispersed teams.
Motivated to deliver projects on time within established budget by monitoring progress, enforcing deadlines, ensuring cost controls and resolving problems quickly and effectively.
Expert in Agile, Waterfall, SDLC and SAFe mythologies.

PROFESSIONAL EXPERIENCE:

Program/Project Manager

Confidential, San Antonio, TX

Responsibilities:

Defined and managed work to enhance a data development framework across the enterprise for managing information as an asset.
Built and maintained roadmap with capabilities and features to support 3 practice areas.
Worked with stakeholders to refine and maintain backlog.
Coach team through Agile transformation to SAFe using Rally.
Created narratives to regulatory consent order responses.

Program Manager/RTE

Confidential, Atlanta, Ga

Responsibilities:

Worked with business and technology partners to transition teams into Agile Release Trains based on SAFe methodology to develop and execute the product roadmap.
Managed global development epics which included resources from 3rd-party vendors, global development teams, global business operations teams, and development operation team.
Managed regulatory and compliance audits to demonstrate secure controls over customer financial data; PCI, SOC2 Type II, ISO27K.
Performed yearly financial planning and monthly financial management for the program to ensure achievement of value and benefits.
Managed technical upgrade projects; Windows 10, Oracle Upgrade, Oracle cloud conversion.
Supported customer enablement projects in support of Marketing and Sales commitments.
Direct manager for 21 globally dispersed employees.

IT Program Manager

Confidential, Atlanta Ga

Responsibilities:

Created program plans including; contract staff management, budget management, risk management, work request/project prioritization, and executive level status reporting.
Managed the program backlog in a hybrid Agile software release (Jira) framework.
Partnered with the finance team to manage capital and expense spend to project budgets.
Used Minimal Viable Product (MVP) development framework to provide insight into product early and allowed for modification to better support the business need.

Project/Process Adviso

Confidential, Memphis, Tn

Responsibilities:

Program Manager responsible for the Confidential “Web Services for Shipping” ecommerce product from concept to deployment.
Managed customer onboarding projects to electronically integrating customers into the Confidential systems.
Part of a select team to create the Project Management Office {PMO) for Confidential Services division. Created resource management process to ensure effective use of critical personnel and increased predictability.
Program Manager of the North American Transportation Management (3PL) program for the Supply Chain organization. Created a configurable product for all customers which reduced onboarding time in half.
Lead on project to automate Freight Bill payments resulting in a 50% reduction in support costs, 100% increase in accuracy, and 30% increase in revenue.
Lead on research and deployment of Project Portfolio Management (PPM) solution to manage the corporate portfolio.
Managed development team with 12 members.

TECHNICAL SKILLS: