SUMMARY:

• Detail oriented Jr IT Project Manager wif over 10 years in Information Technology wif a proven track record for bringing projects to teh completion before their deadline across government and healthcare entities.

TECHNICAL SKILLS:

• Active Directory Share point SDLC SMS Linux
• Cisco Routers Troubleshoot Network Printers Switchboard MCP
• Compaq Servers DNS Networking HP MAC
• Client Relations UNIX Employee Managing IBM Windows 10 Vista
• Analyst Quality management Microsoft Office Windows NT Server VERITAS Backup
• IP Lotus Notes 7 Microsoft Exchange Azure Active Directory
• RDP VMware SCCM

PROFESSIONAL EXPERIENCE:

Confidential

Technical Support

Responsibilities:

• Perform on - site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
• Provide Application support for all end-user software including critical 3rdParty Core applications dedicated to servicing Bank customers.
• Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware and software, peripheral devices, presentation equipment, and any other products as applicable.
• Provide support for User Management, including teh basic set-up and configuration of domain users, ongoing user maintenance, password resets, etc.
• Construct and install customized workstation configurations based mainly on Windows Operating Systems and ancillary platforms, including workstation set-up and configuration for new hires.
• Collaborate wif Technology team members to ensure efficient operation of teh organization’s desktop computing environment.
• Where required, administer and resolve issues wif associated end-user workstation network software products.
• Receive and respond to all incoming calls and requests for Desktop and Application support problems.
• Provide support for all Bank Information Security initiatives.
• Work wif any 3rdparty IT vendors as necessary.
• Perform related duties consistent wif teh scope and intent of teh position.
• Add and Deleting accounts in Active Directory
• Providing new hires to correct OU group in Active Directory

Confidential

IT Helpdesk lead/manger

Responsibilities:

• Supported new hire onboarding process by provisioning necessary Windows & Macs laptop, desktop system, telephone, Active Directory, email access, and VPN utilizing multiple technologies including ConnectWise and Ansible
• Office 365 administration - User, Groups, Mailboxes,
• Active Directory administration, Supported contact for hosted VoIP phone system
• Monitored VPN security and access, Deployed new Windows Servers as necessary
• Applied OS patches and upgrades on a regular basis
• Monitor system-generated alerts and respond appropriately
• Troubleshoot system issues and work wif IT resources to resolve in a timely manner, Supported audio/visual equipment
• Educated company employees on use of assigned hardware and software. Managed a global team across teh enterprise.
• Led global enterprise project planning and execution.
• Managed 14 Direct reports
• Created exchange accounts and distribution list
• Add users to secure folder access per request
• Add and Deleting accounts in Active Directory
• Providing new hires to correct OU group in Active Directory

Confidential

Project Manager

Responsibilities:

• Collaborated wif Sr. managers to define clear targets and objectives Attended stakeholder and project initiation kick - off meetings
• Participated in construction meetings for remodels and new site installations
• Created Visio floor plans for project equipment/data/telecommunication/low voltage drops
• Input project documentation to Innotas Project Portfolio
• Coordinated wif team members to minimize risk and ensure positive results
• Assigned and managed work schedules for subcontractors
• Created vendor relationships to source new products
• Developed spreadsheets to manage equipment inventory and implementation
• Established training materials to support teh education needed for new products
• Provided Sr. project managers, IT Managers and other stakeholders wif timely status updates
• Administered all relevant documentation for transition/conclusion of project to operational support
• Worked wif Microsoft project to manage teh project and use SharePoint for documentation

Confidential

Senior Desktop Support Technician

Responsibilities:

• Provided 1st and 2nd level on-site support to end-users primarily in software (Application & OS) and secondarily in hardware and network connectivity including IMAC activities and user administration
• Supported local end-users by following teh standard guidelines and procedures
• Liaised wif regional Service Desk teams on service call matters and escalated to appropriate resolver group based on Service Level Agreement
• Monitored all open cases and actively communicated wif users and other IT support groups to ensure that cases were resolved according to priorities stated in teh Service Level Agreement

Confidential - Round Rock, TX

Sr IT Project Coordinator

Responsibilities:

• Managed IT projects to align wif agency strategic plans and facilitated accomplishment of teh agencies mission, goals, and objectives
• Assisted teh Manager of IT Project Management in planning, development and implementation of projects, policies, and procedures to ensure TEMPeffective delivery of IT projects
• Managed Windows network for users, computers and printers wif active directory
• Consulted wif agency business and information technology managers and staff to establish requirements for new projects
• Developed project plans, budget requests and management procedures
• Participated in and/or led teh development of vendor contracts
• Evaluated project plans for compliance wif architecture standards, policies and guidelines
• Provided IT oversight to agency business and IT managers for compliance wif information technology project planning guidelines, standards, policies and methodologies.
• Managed IT project plans and coordinated teh work of internal and contracted project staff
• Identified, reported and facilitated teh resolution of project deficiencies in teh form of issues and risks
• Oversaw teh construction of 3 DJJ detention centers and their LAN install network equipment

Confidential - Roswell, GA

Consultant

Responsibilities:

• Documented objectives and modified and created schedules as required
• Provided input into staff performance evaluations and objectives to upper management
• Worked wif client departments to coordinate deliverables and content integration

Confidential - Roswell, GA

Network Analyst

Responsibilities:

• Implemented, maintained and monitored Network Security by resolving end-user problems and making necessary modifications to teh operating system, network software, and/or hardware configurations
• Used monitoring tools to diagnose and troubleshoot network failures, supported clients ranging from private companies to contracted clients.
• Ensured information security/information assurance policies, principals and practices are applied in teh delivery of customer support services, provided recommendations to review, validate, or standardize problem resolutions
• Maintained servers that consist of Unix, and windows, used solar winds and Big Brother for network and server monitoring, utilized IP Reach, VMWARE; SMS to remote into severs that were off site
• Transferred Win2000pro to server2003, migrated servers into VMWARE, used active directory to set up user accounts, reset Passwords and email accounts
• Applied Big Brother, Solar winds, Proactive net for monitoring severs and services to teh network, VERITAS Backup Exec 8.6 & 9 Backup /Restore Provide user and Microsoft Exchange account maintenance of over 1500 users, used Linux and UNIX basic commands for adding users and directories, and trouble shoot for Novell client

Confidential - Atlanta, GA

Desktop Support

Responsibilities:

• Installed, maintained, configured, optimized, and performed troubleshooting wif Windows 2000 and XP, Supported Blackberry devices
• Administered network consisting of Windows 2000 and XP workstation and windows 9x clients and setup print, setup Microsoft Outlook 2000, and 2003 and Cisco Routers
• Activated and maintained user accounts on a Windows NT server, Assign and monitor work tickets using File Marker Pro
• Supported a median of fifty-two remote sites over teh phone and also worked in teh field for those who has major computer problems, troubleshoot Mac computers workstations
• Performed basic and advanced Active Directory group, and computer administration tasks achieve basic troubleshooting tasks related to user authentication, resource access permissions, and system network functions