SUMMARY

• Dedicated Project Management Professional with more than 11 years of impressive diverse experience coordinating and ensuring different components of a project remained interlinked.
• Expert execution of ensuring working interrelationships are effective for timely project completion.
• Excellence in collaboration and known for building positive relationships with colleagues, management, and customers.
• Consistently meets key deliverables on time and within budget, with proven record of achieving customer objectives.
• Experienced project planner, skilled at managing multiple projects simultaneously and successfully.
• Authorized to work in the US for any employer. Open to travel as needed.

TECHNICAL SKILLS

• Windows 7
• WinXP
• Quicken/QuickBooks
• GAAP
• SharePoint 2007
• A+ / Network+
• Security+ Certification Training
• SAP
• JIRA
• MS Office Suite
• MS Project
• Daptiv PPM
• PlanView
• ITIL v3 Training
• ClarityPPM
• IBM Cognos Report Studio 10.2.2
• Visio
• ICD - 10 Training
• Google Docs/Spreadsheets
• VB.net
• AS/400
• Citrix Desktop

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, North Carolina

Responsibilities:

• Serves as Project Manager Specialist for the Confidential ’s NAM PMO, primarily overseeing the drive and delivery of KYC NAM’s Issue Management Resolutions (IMRs).
• This includes responsibility for the monitoring and updating of IMR adherence to KYC Compliance, along with presentation and reporting to business leadership and management; lead in enforcing project scheduling of deliverables, enforcing timelines and delivery of task execution; gaining support and compliance with project staff.
• Manages data validation efforts; reviews AML KYC documentation and artifacts to ensure phase progression of IMRs.
• Provides regular status reports to Program Manager and NAM PMO team on Population Management meetings and sessions.
• Ensures standards and best practices are understood and followed while providing recommendations to IT Management on ways to improve processes and service levels; responsible for implementing project management principles and follows the KYC NAM process as defined by the PMO.
• Interfaces with Program Manager for updates to scope, issues, risks, progress, changes and budget impacts to provide governance and guidance for stakeholders and end user resources.

Confidential, Raleigh, North Carolina

Project Manager / PMO Analyst

Responsibilities:

• Served as PMO Analyst for the IT Portfolio & Project Management Division of GNW Financial, which includes guiding analytics with Senior Program leaders to determine the appropriate work breakdown structures (WBS), task definitions and program artifacts necessary for large capitalized program efforts including the set up and execution of resourcing plans, capital budget monitoring, and program reporting in the appropriate systems using Daptiv, ServiceNow and Clarity PPM.
• Worked with USMI EPMO to ensure IT portfolio metrics are incorporated and aligned with EPMO and Prioritization Committee program management reporting - weekly, monthly, and ad hoc. Managed reports, captured scrum feedback from team to ensure project milestones, status and metrics across the portfolio of projects are completed in a timely manner.
• Provided centralized contact and coordination for Governance, maintenance and support of project activities.
• Managed the creation and tracked processing of Genworth’s SDLC Gate Review Implementation for assigned USMI projects insuring required project documentation and artifacts are updated in advance of SDLC gate review meetings, including preparation of minutes, deliverables and coordination of necessary approvals.

Confidential, Durham, North Carolina

Program / PMO Manager/Coordinator (Contract)

Responsibilities:

• Served as lead PMO liaison between Business and Customer Service, Project Management, Network and Vendor-aligned teams for two major telephony (Cloud-based) projects and a knowledge management project.
• Created tech RFQs (Request for Qualification) to buy and install router racks and server towers from 3rd-party vendor for CRM cloud network.
• Removed scheduling obstacles, impediments from testers, analysts on Big Data Crash, Knowledge Management project; oversaw execution of RFPs, procurement orders for Business.
• Coordinated project activities with cross functional teams to resolve issues in Agile, Waterfall environments related to network, technical support and help troubleshoot logistics issues.
• Led the coordination, monitoring and execution of the project and increased proficiency by executing change management processes for BCBS Business Process Excellence projects.
• Provided Project Manager back-up for multiple projects; while maintaining and supporting the coordinating of multiple project launches.

Confidential, Morrisville, North Carolina

Project Portfolio Manager (Contract)

Responsibilities:

• Led the coordination and execution of SBS project implementation processes for multiple medium-to-large scale R&D initiatives and projects.
• Reported directly through global conferencing to project stakeholders for updates and reports using agile sprints on regulatory documentation via SharePoint and Portfolio & Operations Board. Provided project plan initiatives, business change management service, risk identification, tracking and issue resolution to P&O Board..
• Led monitoring and execution of change management processing for SBS Portfolio projects within RDIS Domain.

Confidential, Salisbury, North Carolina

Project Coordinator/Manager (Contract)

Responsibilities:

• Facilitated security access for Project Analyst on IT Pricing Integration and Stabilization projects for DA matters including applications rollout; coordinated communication details (reporting and portfolio maintenance, scheduling, and information management) with project teams.
• Evaluated COTS MS products for Delhaize retail orders to secure storage devices, cables, telephony for Delhaize/Food Lion cafe kiosks (Stabilization project).
• Monitored and updated monthly program budget actuals and coordinated payable activities through PlanView and Clarity PPM. Created, edited RFQ, RFPs to ensure alignment with pricing targets for Delhaize store projections.
• Developed a process that improved continual coordination support, updates and reporting tools via web parts on dual SharePoint sites for multiple Delhaize pricing projects.

Confidential, Cary, North Carolina

Contract PRISM Technical Advisor

Responsibilities:

• Created and managed performance and quality reports of 2012-13 Confidential PRISM telephony rollout.
• Collaborated with subject matter experts and business end users to arrange order management of devices via PM tools (Clarity PPM, SAP, etc.).
• Managed loading, testing and release of IP addresses to ensure complete installation on ISM devices using Citrix and IP-sensitive tools.
• Organized sprint schedules, activities for clarity during Scrum process; coordinated in waterfall environments.
• Procured COTS products for distribution of PRISM telephony equipment to 2200 Confidential tech engineers.
• Led two med-tech engineering teams on telecom rollouts to Confidential security standardization platforms within 12 months; also administered SharePoint site rights of PMO Directory for project team ( Confidential 2012-13).

Confidential, Raleigh, North Carolina

Contract Project Coordinator

Responsibilities:

• Collaborated with associated project team members to meet deliverables on projects involving application releases and business approvals.
• Facilitated server implementations utilizing project documentation processes, team communication and SDLC methodologies. Arranged meetings and conferences by identifying, assembling, and coordinating requirements; coordination of program invoices, purchase orders.

Confidential, Cary, North Carolina

Project-Change Manager

Responsibilities:

• Oversaw and coordinated change management activities in assigned regions.
• Worked directly with Order Entry staff and other Change Managers on daily Order Management activities to ensure compliance with contractual CM Service Level Agreements and Requirements.
• Reviewed changes on VoIP requests for office personnel. Authorized invoices, purchase orders of incoming
• OSS/BSS requests for XML client installs (IMACs) while meeting required information standards.
• Established a second level point of contact for troubleshooting and escalation of Change Management issues for both customer and Verizon.

Confidential, Garner, North Carolina

Assistant Manager

Responsibilities:

• Managed full and part time staff scheduling of employees and other personnel issues.
• Managed weekly supply chain activities involving purchasing, inventory, pricing, shipping and receiving for COTS material. Assisted GM and HR leaders with employee training and OSHA programs.
• Trained BNE staff on OSHA, HACCP and GMP requirements for quality control and assurance per FDA regulations.Authorized BNE purchasing activity for Garner, NE Raleigh stores.
• Supervised 15-20 BNE employees on a daily basis to perform store activities including customer service, shipping/receiving, cooking and hospitality duties.

Confidential, Charlotte, North Carolina

Contract Implementation Analyst

Responsibilities:

• Acted as central POC/escalation point for Operation Support System (OSS) issues related to technical deployment, implementation, issue resolution and stability.
• Assisted financial consultants in analytical support for ATM security standards, technical writing specifications on desktop software use in LaSalle Finance Integration Project.
• Prepared and instructed newly acquired LaSalle finance personnel on Confidential software implement process.
• Coordinated and implemented order management procedures for ARGO software conversions to 175 banking centers in the Chicago, NW Indiana area.

Confidential, Charlotte, North Carolina

Contract Project Coordinator

Responsibilities:

• Managed daily administration and rights access of Senior Project Managers using MS Office / Project and SharePoint for SDLC matters including change control, communications, file portfolio maintenance, workflow scheduling, and budget planning for Confidential ’s Presidential Website Presentation Project. Monitored project budget through comparison results with forecast plans.
• Performed and supported project management functions, assisted on research, provided data collection from customers and linked updates on ITL Web Library Project for Confidential Securities website.