SUMMARY

• A deeply experienced and certified project manager with a Bachelor of Science in Computer Information Systems, a minor in Group Management and more than 20 years of diversified experience in healthcare, financial services and e - commerce industries.
• A proven leader and self-starter skilled in.

TECHNICAL SKILLS

• Senior IT Project Manager
• IT Project Manager I
• Web Experience Project Manager
• Project Manager II

PROFESSIONAL EXPERIENCE

Confidential

Senior IT Project Manager

Responsibilities:

• Sr. IT PM roles were established to assist with the implementation of new PMOs and governance techniques, as well as managing implementations of various internal and vendor supported solutions for a variety of organizations in technology, healthcare, e-Commerce and financial services industries.
• Provided PMO standardization, governance support and recommendations to project managers, system owners, IT support and development organizations, executives and key stakeholders, identifying technology and process improvement needs with an eye toward building a successful foundation.
• Coached software, data warehouse, business intelligence and interface development teams in Agile best practices while managing backlogs in VSTS (Azure DevOPS), JIRA and Workfront.
• Delivered project needs on time and within the agreed acceptance criteria in a hybrid methodology environment as the IT organizations attempted to transition to an Agile methodology.
• Park Place Technology efforts included the implementation of a new Revenue Recognition solution in response to new accounting standards, and installing new commission/payroll systems.
• At Confidential I managed the prioritization and execution of e-Commerce and infrastructure projects for three programs within the Confidential - Confidential Center of Excellence for North America's largest portfolio
• Confidential. One of the largest efforts improved the master data management strategy for how products were sold online, and another larger effort facilitated Privacy compliance and data security.

Confidential

Senior IT Project Manager

Responsibilities:

• Managed large, multi-faceted projects regarding ERP for HHS HR & Finance as well as installing county-wide Customer Relationship Management (CRM) solutions for eight HHS agencies
• Medium sized projects were agile in nature and related to bridging legacy fiscal systems to new best in class Lawson systems, as well as creating OnBase imaging solutions for audit and archival purposes
• Smaller efforts were also agile and related to internal benchmarking and standardization of processes, measures and procedures regarding work participation for food stamp and emergency fund recipients
• Upgraded PMO standard documentation and agile processes
• Assisted in Information Technology management, prepared recommendations, participated in strategic plan development, prepared budgets and evaluated funding sufficiency
• Researched and evaluated software, hardware and technology products

Confidential

IT Project Manager II

Responsibilities:

• Led enterprise agile delivery program to drive efficiencies related to patient throughput, capacity to staff planning and performance benchmarking.
• Day one benefits provided double the productivity without adding staff as well as transparency and reporting needed for more effective executive decision making.
• Managed multiple efforts to securely deliver international and domestic use of EPIC EMR modules and associated infrastructure to both internal and external partners and hospital systems.
• Managed enterprise delivery of Citrix Storefront & XenApp farms and NetScalers. This effort delivered secure remote app and desktop virtualization for mobile productivity, facilitating a connected workforce anytime, anywhere and on any device.
• Drove the effort to replace Confidential ’s Police Department Incident Management system with LEADs / FBI criminal justice information, as well as deploy Toughbook PCs for fleet mobility.
• Delivered ahead of schedule health industry upgrades for Medical Billing and HIM’s conversion to new industry standards = ICD-10.
• Established continuous deployment processes for 10 core hospitals
• Engaged in Agile program management and planned releases

Confidential

IT Project Manager

Responsibilities:

• Implemented portfolio management for the technology organization in 2012 which enabled leadership to focus development efforts on critical projects while achieving 90% on-time, on-budget delivery.
• Drove AGI's first efforts to move into the cloud and virtualized environments, including multi-zone failover. Ongoing savings, $80k annually.
• Drove the development effort to upgrade all Oracle databases servicing the entire organization, including all e-commerce web sites, the internal data warehouse, payment services and customer data stores.
• Drove the hardware/software upgrade effort for CentOS 6, integrating with greater than 25 internal systems along with the associated server pools.
• Provided resource management for 55 developers, DBAs, architects, QA and technical support teams.

Confidential

IT Project Manager II

Responsibilities:

• Performed a formal IT project manager’s role in managing discretionary projects for Private Client Group, Operations, Wealth/Asset Management, NatCity Brokerage and Institutional Investments.
• Projects ranged from medium to largely complex and were generally two million dollars or less.
• Team and resource management ranged from 3 - 150+ and involved business and technical SMEs, line of business sponsors and executives, technical business analyst partners, QA, Information Security, systems architects and engineers, vendor providers, developers and production support personnel.

Confidential

Web Experience Project Manager

Responsibilities:

• Directed business units in the strategy, vision and technical development of business communications and web projects, including the gathering of business/competitive intelligence, knowledge management techniques, as well as the evaluation of usage and usability testing.
• Communicated client vision to in-house wireframe designers to produce clear design specifications

Confidential

Project Manager II

Responsibilities:

• Performed a formal project manager's role including project schedules, task, risk, resourcevendor, budget, technical and business team management.
• Typical project size was under one million dollars, and spanned regulatory, infrastructure, business and legacy system enhancements as well as fast tracked service requests and problem management.
• Team and resource management ranged from 5 - 35 and covered, technical staff, business leaders, QAvendor and infrastructure partners.

Confidential

Project Manager II

Responsibilities:

• Managed medium to largely complex projects connecting bank & brokerage systems for the first time.
• Performed a formal project manager's role including project schedules, task, risk, resourcevendor, budget, technical and business team management.
• Typical projects spanned regulatory, infrastructure, business and legacy system enhancements as well as fast tracked service requests and problem management.
• Team and resource management ranged from 5 - 35 and covered, technical staff, business leaders, QAvendor and infrastructure partners.