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Safe Scrum Master Resume

SUMMARY

  • MBA professional with several years of project management and scrum master experience in the software industry that is leader in planning, executing, serving, and closing projects with the ability to manage multiple tasks in a fast - paced environment, learn, adapt quickly using Waterfall and Agile methodologies, and has great verbal and written communication skills

PROFESSIONAL EXPERIENCE

Confidential

SAFe Scrum Master

Responsibilities:

  • Provide hands on management and coaching of scrum in all aspects of scrum (facilitating standups,backlog refinement, sprint planning, sprint demo and retrospective meetings, self-organization, collaboration, iterative development, calculating velocity, limiting work in progress)
  • Work effectively with program management and team members to clarify needs and plan delivery of major product changes, future versions, and new products
  • Review current agile processes, drive process improvements, and implement new processes based on data
  • Remove impediments and work with the team to achieve release goals (internal and external to the team)
  • Work closely with engineering, product management, user experience, quality assurance, and sales tech lead to manage and ship multiple projects
  • Build the scrum team and coach the team on best practices, scrum methodologies, and new tools for tracking work and defects

Confidential

Product Owner | Scrum Master

Responsibilities:

  • Partnered with the stakeholders to gather requirements and create 4 different applications to be used both shoreside and shipboard
  • Worked with stakeholders and other product teams to develop functional specifications into technical requirements, design, test, UAT, and implementation documents
  • Created product vision, roadmap, gantt charts, dashboard in Jira, and worked with the team in planning product releases and created a deployment plan per product, per venue, and per ship
  • Created test cases and gathered requirements for tablets/mobile apps and worked with the design team to create content, and ensure all apps had the same look and feel with user friendly interface
  • Worked with design team ensure behaviors of each field as expected by stakeholders
  • Managed new product features, enhancements, and bugs/defects in terms of scope, prioritization, and quality
  • Validated, QA, and accepted finished work that meets business expectations and the team’s definition of done
  • Worked with program manager to create documentations for executives to reflect our budget health, track project progress, and escalate any risks or impediments
  • Remote accessed into server to troubleshoot application issues
  • Created and managed project deliverables for small to medium size projects (2-4 resources); Log, track, create wire-frames, and verify resolution for all project tasks
  • Actively served and supported Product Owners and Delivery Team to consistently meet sprint goals
  • Facilitated discussion, decision making, and conflict resolution to ensure the team stays aligned and focused on highest priority
  • Removed impediments while building a trusting and safe environment so problems can be raised without fear of blame, retribution or being judged, with an emphasis on learning and problem solving
  • Facilitated PI/Quarterly planning readiness, aggregate PI Objectives, and coach the team on SAFe best practices

Confidential, Miami, FL

Project Manager | Scrum Master

Responsibilities:

  • Managed project changes to reach project outputs, communicated accomplishments with stakeholders, and ensured customer satisfaction by providing insights into progress, demo session to demonstrate progress, and budget
  • Managed at least 14 clients with a budget range of $90,000 to $260,000 while maintaining client satisfaction, adapted to changes in scope, adjusted the timeline as needed in accordance to scope change and resources whilst informing client the effect these changes had on the budget
  • Conducted Agile ceremonies, gathered customer requirements and translated them into project deliverables such as scope, timelines, milestones, and tasks while using project plans, design documents, report specifications, and UAT checklist

Confidential

Project Manager | Salesforce Admin

Responsibilities:

  • Salesforce Admin: created page layouts, workflows, approval flows, reports/dashboards, notification triggers, permission sets, fields, Portals; and modified Validation rules, disabled users/partners, mass update fields from report using data loader, modify email templates
  • Supported internal clients/partners with day-to-day ad-hoc requests on Salesforce. Tested in Stage/Sandbox Salesforce to ensure new product workflow was displaying the correct information such as price, renewal line items, products, etc. prior to pushing changes to Production and prepared Salesforce for lightning experience migration and modified objects/page layouts for lightning experience

Confidential

Project Manager | Scrum Master | Product Owner

Responsibilities:

  • Led and managed strategic product initiatives from creation through its release
  • Gathered requirements and translated them into tech requirements for the Salesforce Tech team to modify/ create and meet the Sales, Academics, and Customer Experience department needs (such as page layouts, new groups, reports, custom settings, build a checkout cart for Sales team, permission sets, update sharing rules in Salesforce to include new SKUs and new rate plans from Zuora and ensure the right sales agents saw the correct product depending on their role/profile)
  • Worked with the web team, marketing team to ensure the website reflected upcoming sales and new features
  • Worked with the website team to revamp the learning platform for students while maintaining their progress and learning undisturbed
  • Ensured the connection between the website, salesforce, and Zuora were updated/ created for new features prior to launch
  • Created marketing promotions as well as give away free licenses within the license testimonial in Salesforce
  • Facilitated communication between marketing, technology, creative, process, sales, BI, finance, HR, and accounting as well as the technical leads and development teams
  • Prepared training and implementation guides for new products and features while managing project backlog, roadmap, sprint planning, demos with leadership/ impacted stakeholders, and refined backlogs and managed daily, as well as, weekly tasks of the scrum team
  • Effectively communicated status by using key performance metrics, dependency management, and critical milestone tracking for each product feature release

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