SUMMARY

• Results - driven technology leader, with 15+ years of experience in large engagements including complex IT Project Management, IT Infrastructure Management, Cloud Computing, ITIL Framework, Technical Support, SLA Management, etc.
• Actively involved in driving the management and delivery of complex & highly visible engagements
• Expertise in business process automation, improving efficiencies and reducing TATs to enhance customer experience
• Proven catalyst in developing and executing strategies and technology roadmaps for products
• Excellence in devising strategies aimed at enhancing overall organizational growth, sustaining profitability of business and improving delivery performance
• Decisive leader coupled with outstanding technical skills, strong communication abilities and exceptional intelligence that excels in matrix and structures
• Detailed security knowledge including technologies such as Malware, Network Intrusion Prevention, Security Information Event Management systems
• Have 6 years’ experience in cloud migration (Business Continuity management and disaster recovery planning / execution, Azure, AWS and Oracle Fusion HCM Cloud) and Confidential projects.

TECHNICAL SKILLS

• Oracle and SQL DB Admin - L1/L2
• WebSphere Admin
• Unix and Linux scripting - Admin - L1 / L2
• Windows Admin
• Active Directory
• Disaster Recovery Management
• Business Continuity planning
• Dev Ops
• Azure Dev Ops
• JIRA
• Splunk and Appdynamics
• Service Now
• R and Python programming - L1 basic
• AWS Cloud Solution Associate
• Cloud Migration
• Architecture Modelling - Infrastructure
• IT Security Measures and Audits

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

• Spearheading wide gamut of activities encompassing:
• Implementation of program management best practices including BCM and DR activities
• Executing program/ project ensuring completion of program phases, maintenance and analysis of program metrics
• Accountability for overall program health
• Handling Confidential project for Cloud Migration of Azure, AWS and Google
• Leading risks, issues and opportunity assessment for the project; generating the weekly reports for management review and inputs
• Collaborating with peers and partners throughout Confidential, including supplier partners
• Partnering with internal and external stakeholders, customers and peers to develop strategies, goals and objectives aligned with organization strategy and driving business solutions
• Overseeing activities to determine project scope, schedule and budget baselines based on an understanding of the business process development and system development lifecycle; Implementing project plans within pre-set budgets and deadlines
• Monitoring offshore delivery management for technical deliverables of concurrent projects
• Streamlining operation procedures & advised management to adopt modern techniques for helping organization to maintain flawless system
• Stating standards for various operational areas; implementing quality systems & procedures to facilitate a high-quality customer experience, while adhering to the SLAs
• Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations
• Contributing to the review of new security threats and trends and provide input on the strategic direction to enhance the overall security posture of the company and the security roadmap.
• Compiled daily database reports to identify possible vulnerabilities.
• Ensured compliance with internal and external email safety standards.
• Recommended software and patch updates for operating systems.

Confidential

Associate Manager

Responsibilities:

• Designed, developed, implemented and maintained ITIL governance framework based on industrial standards and best practices
• Handled process for escalation to client on no response cases from users
• Monitored the development and management of regional infrastructure/applications, annual budget (operational & overhead cost) and ensured provisioning of detailed cost estimates for business, infrastructure / application projects
• Contributed to business & technology vision & direction by influencing strategies & monitoring execution of major technology initiatives
• Established and maintained clear communication with business sponsors and IT Teams on corporate plans, policies status, issues, progress, and risk control
• Looked after overall Disaster Recovery and Business Continuity management/planning, System Integration, IT operations, data centre infrastructure along with establishing of short / long term plans and budgets for the preparation of IT blueprint for the organization
• Provided end-to-end management of multiple projects from conceptualization and visualization to technology mapping and final execution of projects
• Held review meetings to monitor progress of the project as per schedule / budgets, and ensured timely completion and delivery of the project to the client; extended production support of multiple applications
• Mapped requirements & provide best solutions involving evaluation & definition of scope of project and finalisation of project requirements
• Follows and implements all security configuration management processes and suggests improvements as they pertain to their work.
• Develop, manage and improve security processes
• Knowledge of incident and problem management frameworks (eg NIST, ITIL)
• Manage process for reviewing security for CEB vendors, contractors, and other third-party service providers
• Perform monitoring of SOX compliance for application access and provide monthly reporting
• Assist with technology evaluations, trade studies, briefing development, and engineering analyses
• Providing third level support to the Identity & Access Management team
• Provides meaningful Information Security metrics, which include identifying historical trends, areas of risks/gaps, violations and/or improvements
• Enabled a new cloud platform and solution for controlling access to network resources based on a client computer’s identity and compliance with corporate governance policy resulting in IT due diligence, network server security building basis internal process
• Established 8 rack Data Centre including the migration planning and delivering the same to the next team
• Automated monitoring tools for servers and network such as web monitoring and confluence thereby reducing cost by 3 hrs/day
• Integrated multiple technologies such as OSB & SOA on a conservative platform to optimize cost
• Successfully conducted IT Due Diligence for the project at Confidential w.r.t to infrastructure and proposed cost reduction initiatives from 10-15k dollars monthly cost
• Extended 24/7 technical support to global clients supporting a Service Level Agreement (SLA) of (85%) uptime; re-designed technical infrastructure resulting in a global, high-availability environment
• Architected the expansion of system sizing, increasing application performance across the enterprise by 20-25%
• Disaster recovery planning and execution, including BCM planning.

Confidential

Infrastructure Project Lead

Responsibilities:

• Managed overall IT Infrastructure environments related to cloud (like Oracle HCM and Azure) including applications and maintained the end of life for all application & related components
• Extended L3 support for any application level troubleshooting; maintained the respective SLA as defined by the client & project teams
• Coordinated with various teams across domains (viz. Production support, Server and DB support) and guided them to ensure a resolution for the issue is met with the timelines
• Communicated high and critical incidents to the client and governance body
• Handled change and risk management for the project; attended weekly stake holder meeting and provided the status of project report
• Point of contact for all infrastructure related issues and managed / provision infra for new and existing applications
• Managed and implemented the following regarding the applications:
• Patch management tracking for cloud environment
• Standard practice for upgrading the software or applications
• Installing new hardware or software on cloud networks such as Oracle Fusion, aws and Azure
• Architect the expansion of system sizing, increasing application performance across the enterprise
• Manage Continuous Integration and Continuous delivery - use of Dev ops concepts