We provide IT Staff Augmentation Services!

Project Manager Resume

SUMMARY

  • Results - driven technology leader, with 15+ years of experience in large engagements including complex IT Project Management, IT Infrastructure Management, Cloud Computing, ITIL Framework, Technical Support, SLA Management, etc.
  • Actively involved in driving the management and delivery of complex & highly visible engagements
  • Expertise in business process automation, improving efficiencies and reducing TATs to enhance customer experience
  • Proven catalyst in developing and executing strategies and technology roadmaps for products
  • Excellence in devising strategies aimed at enhancing overall organizational growth, sustaining profitability of business and improving delivery performance
  • Decisive leader coupled with outstanding technical skills, strong communication abilities and exceptional intelligence that excels in matrix and structures
  • Detailed security knowledge including technologies such as Malware, Network Intrusion Prevention, Security Information Event Management systems
  • Have 6 years’ experience in cloud migration (Business Continuity management and disaster recovery planning / execution, Azure, AWS and Oracle Fusion HCM Cloud) and Confidential projects.

TECHNICAL SKILLS

  • Oracle and SQL DB Admin - L1/L2
  • WebSphere Admin
  • Unix and Linux scripting - Admin - L1 / L2
  • Windows Admin
  • Active Directory
  • Disaster Recovery Management
  • Business Continuity planning
  • Dev Ops
  • Azure Dev Ops
  • JIRA
  • Splunk and Appdynamics
  • Service Now
  • R and Python programming - L1 basic
  • AWS Cloud Solution Associate
  • Cloud Migration
  • Architecture Modelling - Infrastructure
  • IT Security Measures and Audits

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

  • Spearheading wide gamut of activities encompassing:
  • Implementation of program management best practices including BCM and DR activities
  • Executing program/ project ensuring completion of program phases, maintenance and analysis of program metrics
  • Accountability for overall program health
  • Handling Confidential project for Cloud Migration of Azure, AWS and Google
  • Leading risks, issues and opportunity assessment for the project; generating the weekly reports for management review and inputs
  • Collaborating with peers and partners throughout Confidential, including supplier partners
  • Partnering with internal and external stakeholders, customers and peers to develop strategies, goals and objectives aligned with organization strategy and driving business solutions
  • Overseeing activities to determine project scope, schedule and budget baselines based on an understanding of the business process development and system development lifecycle; Implementing project plans within pre-set budgets and deadlines
  • Monitoring offshore delivery management for technical deliverables of concurrent projects
  • Streamlining operation procedures & advised management to adopt modern techniques for helping organization to maintain flawless system
  • Stating standards for various operational areas; implementing quality systems & procedures to facilitate a high-quality customer experience, while adhering to the SLAs
  • Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations
  • Contributing to the review of new security threats and trends and provide input on the strategic direction to enhance the overall security posture of the company and the security roadmap.
  • Compiled daily database reports to identify possible vulnerabilities.
  • Ensured compliance with internal and external email safety standards.
  • Recommended software and patch updates for operating systems.

Confidential

Associate Manager

Responsibilities:

  • Designed, developed, implemented and maintained ITIL governance framework based on industrial standards and best practices
  • Handled process for escalation to client on no response cases from users
  • Monitored the development and management of regional infrastructure/applications, annual budget (operational & overhead cost) and ensured provisioning of detailed cost estimates for business, infrastructure / application projects
  • Contributed to business & technology vision & direction by influencing strategies & monitoring execution of major technology initiatives
  • Established and maintained clear communication with business sponsors and IT Teams on corporate plans, policies status, issues, progress, and risk control
  • Looked after overall Disaster Recovery and Business Continuity management/planning, System Integration, IT operations, data centre infrastructure along with establishing of short / long term plans and budgets for the preparation of IT blueprint for the organization
  • Provided end-to-end management of multiple projects from conceptualization and visualization to technology mapping and final execution of projects
  • Held review meetings to monitor progress of the project as per schedule / budgets, and ensured timely completion and delivery of the project to the client; extended production support of multiple applications
  • Mapped requirements & provide best solutions involving evaluation & definition of scope of project and finalisation of project requirements
  • Follows and implements all security configuration management processes and suggests improvements as they pertain to their work.
  • Develop, manage and improve security processes
  • Knowledge of incident and problem management frameworks (eg NIST, ITIL)
  • Manage process for reviewing security for CEB vendors, contractors, and other third-party service providers
  • Perform monitoring of SOX compliance for application access and provide monthly reporting
  • Assist with technology evaluations, trade studies, briefing development, and engineering analyses
  • Providing third level support to the Identity & Access Management team
  • Provides meaningful Information Security metrics, which include identifying historical trends, areas of risks/gaps, violations and/or improvements
  • Enabled a new cloud platform and solution for controlling access to network resources based on a client computer’s identity and compliance with corporate governance policy resulting in IT due diligence, network server security building basis internal process
  • Established 8 rack Data Centre including the migration planning and delivering the same to the next team
  • Automated monitoring tools for servers and network such as web monitoring and confluence thereby reducing cost by 3 hrs/day
  • Integrated multiple technologies such as OSB & SOA on a conservative platform to optimize cost
  • Successfully conducted IT Due Diligence for the project at Confidential w.r.t to infrastructure and proposed cost reduction initiatives from 10-15k dollars monthly cost
  • Extended 24/7 technical support to global clients supporting a Service Level Agreement (SLA) of (85%) uptime; re-designed technical infrastructure resulting in a global, high-availability environment
  • Architected the expansion of system sizing, increasing application performance across the enterprise by 20-25%
  • Disaster recovery planning and execution, including BCM planning.

Confidential

Infrastructure Project Lead

Responsibilities:

  • Managed overall IT Infrastructure environments related to cloud (like Oracle HCM and Azure) including applications and maintained the end of life for all application & related components
  • Extended L3 support for any application level troubleshooting; maintained the respective SLA as defined by the client & project teams
  • Coordinated with various teams across domains (viz. Production support, Server and DB support) and guided them to ensure a resolution for the issue is met with the timelines
  • Communicated high and critical incidents to the client and governance body
  • Handled change and risk management for the project; attended weekly stake holder meeting and provided the status of project report
  • Point of contact for all infrastructure related issues and managed / provision infra for new and existing applications
  • Managed and implemented the following regarding the applications:
  • Patch management tracking for cloud environment
  • Standard practice for upgrading the software or applications
  • Installing new hardware or software on cloud networks such as Oracle Fusion, aws and Azure
  • Architect the expansion of system sizing, increasing application performance across the enterprise
  • Manage Continuous Integration and Continuous delivery - use of Dev ops concepts

Hire Now