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Scrum Master/project Manager Resume

Alpharetta, GA


  • 10 years of professional experience and 3 years of relevant experience while working as Project Manager/Agile Project Manager/Scrum Master across multiple geographies including the USA, Middle East, and India
  • Extensive experience in all phases and methodologies of the Software Development Life Cycle (SDLC) such as Waterfall, Agile, Scrum, Kanban, Scaled Agile Framework (SAFe)
  • Experience in utilizing ITIL processes for Change Management, Incident Management, Request Management, Knowledge Management, Release Management and Deployment Management
  • Experience in project initiation, planning, execution, monitoring, controlling and closure
  • Experience in executing projects using Scrum / Kanban and conducting ceremonies like Sprint Planning, Daily Stand - ups, Sprint Review, Sprint Retrospect and Backlog refinement
  • Highly organized, analytical Project Manager/Professional Scrum Master with superior goal-setting, decision-making, and problem-solving skills
  • Solid reputation for being an accomplished servant-leader capable of delivering projects on time and on budget by effectively collaborating, facilitating, leading, and coaching multiple Scrum teams
  • Expert at driving the adoption and enforcement of Scrum rules, removing impediments, and fostering self-management
  • Conducting Joint Application developments (JAD), Joint Requirement, Planning sessions (JRP), and Rapid Application Development (RAD) sessions with IT Groups, customer interviews and conflict management with project team members
  • Serves as a servant/Agile leader in every role in which I am responsible for including planning and implementing processes across all workflows while ensuring that contractual, risk and compliance requirements are met
  • Strong ability to identify, develop and sustain a network of people and other resources for tasks


Methodologies and Frameworks: Waterfall, Agile (SAFe, Scrum)

Requirements Management Tools: JIRA, TFS, MS Azure DevOps, Azure Boards

Modeling Tools: Axure, MS Visio

Utilities: MS Access, MS Excel, MS Project, Visual Studio Online (VSTS)

Databases: My SQL, Mainframe- DB2, SQL Server, Oracle

Operating Systems: Windows, UNIX

Languages: SQL, Java

BI tools: IBM COGNOS 10.2.x, Tableau 9.x, Power BI

Others: Salesforce.com


Confidential - Alpharetta, GA

Scrum Master/Project Manager


  • Serve as a Scrum Master/PM for multiple teams across the program in SAFe (Scaled Agile Framework)
  • Manage overall Cloud program/projects (GCP/IBM) planning and ensured cross-team dependencies are well understood and modeled in project plans and timelines
  • Lead teams across broad technical, financial and business disciplines
  • Focus teams on business objectives and track progress to ensure project milestones are completed on time, on budget and with the desired results
  • Identify, document, and publish risks and issues related to the overall program and to defined resolution paths where required
  • Define processes and tools best suited to each project. Move between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures
  • Tracking and reporting project management and/or business data experience to senior management/leadership team
  • Resolve cross-team impediments and blocking issues
  • Collect and consolidate cross-team status for delivery to stakeholders and executive management
  • Schedule and conduct meetings and ceremonies in accordance with best practices for Agile/Scrum software development
  • Responsible for building team collaboration, commitment towards achieving sprint objectives and viewing team needs above everything else
  • Continuously work to improve team performance and productivity:
  • Encourage team accountability, self-organization, and empowerment
  • Share common Agile practices
  • Promote and support the development team's automated processes
  • Facilitate Retrospectives which generate new ideas for process improvement
  • Maintain relevant metrics that guide the development team to more efficient processes in their work and in satisfying their Product Owner and stakeholders
  • Maintain effective information radiators that aid transparency and encourage clear communication between the development team, the Product Owner, and stakeholders


Scrum Master/ Project Manager


  • Manage Infrastructure projects (development and maintenance of service, facilities, and systems) from inception to implementation
  • Support transition forecasting, managing, tracking, and reporting project progress, issues, budget, and scope changes to achieve successful project completion, on-time, and within budget
  • Lead and coach project teams and drive successful delivery of highest value features
  • Develop schedule and cost plans that support the business objectives, timelines, budgets, resources, milestones, and project deliverables
  • Actively participate in assisting the team resolving issues and escalate as needed
  • Work with technical resources to coordinate outside part time resources as needed
  • Track project milestones and deliverables
  • Update communications and expectations of clients, sponsors, users, team, contractors and the enterprise while ensuring project adherence to established project methodologies and standards, including developing resource plans, risk assessments, project plans, checkpoint reviews
  • Facilitate proper and timely communication with internal and external customers
  • Prepare timelines with business partners onsite and offsite to ensure timely completion of activities
  • Maintain and communicate project status and updates to members of each individual project team
  • Translate high level business requirements into functional specifications for the organization and manages changes to such specifications
  • Act as a communication channel, release schedule for all core services and ensure alignment across key partners/vendors
  • Prepare and conduct periodic project status reports to update project governance teams and executive management regularly on progress, risks and issues
  • Prepare monthly project status updates and capital forecasts per established processes
  • Manages project execution to achieve highest value project deliverables within the established schedule and budget
  • Track progress on a daily basis through burn up, burn down and velocity tracking. Understand and help manage product back log
  • Prepare weekly program reporting through gathering, analyzing, and summarizing project health data and reported on actual status and performance against objectives, time and budget baselines
  • Lead teams in implementing Scrum in order to maximize velocity
  • Work with Product Owner to ensure highest value features are delivered at agreed time


Project Management Team Lead


  • Worked as Project Management Team Lead for IT Services/B2B/Telecommunication Projects ( Application and Development Projects )
  • Worked with business and internal team to ensure Program is as per schedule in the area of Vendor Management, Stakeholder Management
  • Handled the implementation of the project within an agile environment
  • Coordinated the delivery of daily activities between client and field members from contact to completion
  • Assisted RTE during execution/delivery reviews to ensure timely completion of each review cycle, including issue tracking and resolution, and preparation of execution/delivery reports to be issued to engagement leaders
  • Managed the preparation of project forecast for resources/labor hours & translates into financial forecast
  • Give clear directions and instructions to both team members and stakeholders with regards to external factors, to enable them carryout their duties effectively
  • Clarify the duties, roles and functions of team members between both prospective competing team members and their superiors
  • Encourage contributions and input from team members and other key stake holders on the project and acknowledge efforts made by team members and reward them accordingly
  • Give clear and unbiased assessment of the movement and nature of projects in relations to production cost and expenses
  • Determine the appropriate time to make advancement on projects and move on to further stages. Also, acknowledge when certain strategies aren’t effective and implement change of plans
  • Carryout constant evaluation and adjustment within a specific period of time to ensure that both internal and external factors do not suffer
  • Maintain direct and open interaction with line managers to make sure all resources needed for the project are available and also consider the negotiation of amendments to project plans to achieve best offers


Project Coordinator


  • Work on all phases of the System Development Life Cycle (SDLC), Analyze client’s business requirements and processes through document analysis, interviews, workshops, and workflow analysis
  • Responsible for tracking and monitoring progress of the project
  • Prepare weekly and monthly presentations for the Project Manager and the senior management team. Coordinate meetings, develop and maintain detailed project schedules, including all administrative tasks and sites involved in the project
  • Worked on business planning, implementation, and integration coordination to management teams in terms of demand tracking, communication, presentations
  • Provide project management for project activities to ensure that the project completes on time, within budget and within scope
  • Maintained the Billing, Invoices for the resources and tracked progress of milestones
  • Communicate client’s business requirement by constructing easy to understand data and process models
  • Generating reports describing defects and resolution
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
  • Coordinate with testing team for new product offerings prior to release to assist development team in bug identification
  • Create support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team
  • Assist PM in drafting project proposals, SOW's, budgets and preliminary schedules
  • Coordination, preparation, execution and documentation of meetings spanning many resources including development teams and Business/Stake holders

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