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Senior Program Manager Resume

SUMMARY

  • As a technology program management leader, I have an outstanding record of achievement within demanding global environments where I have cultivated diverse multidisciplinary teams to exceed corporate goals and customer and market expectations.
  • Versatile, adaptable, and a quick study, I have been instrumental in creating, delivering, and supporting innovative high - tech products, managed services, field service operations, and solutions.
  • My next career step is to help the subsequent company catapult growth and revenue to new levels leveraging my leadership experiences and innovative initiatives.

PROFESSIONAL EXPERIENCE

Confidential

Senior Program Manager

Responsibilities:

  • Oversaw multiple product developments for new DOCSIS Telephony Gateways and Cable Modems with DOCSIS 3.1, and Wi-Fi 6
  • Executed on a formal stage-gate methodology to develop and introduce new products into the marketplace
  • I Developed all program milestones, communications plans, budgets, resources, WBS, and other key program artifacts
  • Performed and delivered all weekly, monthly, and QBRs reports for my products/programs
  • Performed Cross-Functional Leadership and Management of the HW/SW engineering, product management, marketing, sales, and test engineering to ensure the programs were on schedule and on budget
  • Facilitation of the Firmware and Software teams for each Product Development gate for support and Software availability leveraging Waterfall and Agile (SCRUM) Methodologies
  • Facilitated all the technical/design reviews and New Product Introduction (NPI) activities
  • Directed all Third Parties for the development of the latest products to include our Contract Manufacturers, Vendors, and outside test services globally
  • Motivated the engineering development team to maintain high-quality on overly aggressive timelines of product development
  • Collaboration across multiple organizations to define and develop new products
  • Reduced the cost of the Telephony Gateways for my program’s products by 9.5%, which impacted the overall gross margins by 9% per product sold

Confidential

Technical Program Manager

Responsibilities:

  • Galvanized the Architectural team for full-scale deployment of a new Service Oriented Architecture for the Middle-Ware organization
  • Accountable for all timelines, deliverables, definitions, RACI, communication plans, and architectural roadmaps
  • Initiated a strategy to reduce the $1.2M licensing for CPU usage cost that saved $750K/yr. with no impact on IT and business operations
  • Developed the SOA governance from the overall architectural requirements in 6 weeks
  • Maintained an operating budget of $600K over a four (4) month period, with zero overruns

Confidential

Services Solution Architect

Responsibilities:

  • Pioneered a groundbreaking Cloud DVR installation/integration services solution with a targeted revenue of $7M
  • Developed a post-merger technology roadmap for three cable firms and professional services requirements with a services revenue target that exceeds $2M/year for three (3) years
  • Primary Technical lead for all Professional Services SOW’s and RFP requirements
  • Lead Solution Architect for all Services Sales Cycle
  • Overhauled the upgrade process that reduced downtime by 60% and increased the clients take rate of the services by 180%
  • Devised a fast-track migration plan for the video control server/network to migrate to a Data Center/Hybrid Cloud Architecture for our clients utilizing a SaaS solution
  • Designed an end-to-end deployment plan to accelerate new IT Infrastructure systems architecture onboarding that allowed Professional Services revenue growth by 40% per transaction
  • Enabled a transition plan to have a 43% reduction of video control servers required for our clients
  • Formulated a service solution to deliver the new Video control server to the market to generate a potential $80M in services revenue pipeline for 2+ years

Confidential

Manager of Advanced Services/Delivery Manager

Responsibilities:

  • Responsible for all Program Artifacts for new service offerings, i.e., Migration/Transition process, sales kit, scope definition, resource requirements, delivery schedule, detailed checklist, entry and exit criteria, and technical requirements.
  • Developed the Operations and Maintenance models for the services delivery organization
  • Engineered a proprietary data management system to pull in services sales opportunities, resource management, booking data, and project resource requirements for the Services organization
  • Lead the team that was performing detailed analysis of our customer Video/DOCSIS networks (IP, RF) for all architectural upgrades
  • I Defined the upgrade plan to utilize an upgrade stagged kit to include site documentation, all updated SW, and patches required.
  • Formulated strategic goals each year for the Services operations with performance-based KPIs
  • Developed deep Client Relationship as a technical advisor that produced untapped opportunities in $2M to $3M annually
  • Accountable for all Capacity Planning, Resource allocation, Cost, and Vendor Management for the Services Operations organization
  • Pioneered a Managed Services program for onsite/remote operational support and technical consultation that cultivated $1M revenue SLA
  • Oversaw 9 labs systems that were leveraged to create new services process, perform, Proof of Concept for our customers, and trained the field team
  • Cross-Functional leadership in all Root Cause Analysis (RCA) that was performed for the Services Organization
  • Accelerated the Managed services over four years to a revenue stream of $1M to $6M annually
  • Leveraging my attention to details, I was able to find a solution to my departments EBITA erosion, and I optimized our vendor’s contracts cost to drive the EBITA up by 7% in the first year of implementation with an average improvement of 3% year over year
  • Innovated novel Services solutions that boosted new revenue streams of $2M to $4M annually
  • Executed an aggressive customer experience focus initiative that drove customer satisfaction up to a yearly average of 4.8 out of 5.0 from an average of 3.2
  • Boosted the divisional revenues for professional services from $4M to $17M annually in 6 years
  • Created a pre-deployment stagging solution for our customer that reduce onsite deployment time from 3.5 weeks to 1.5 weeks by creating a standard configuration and DB for each client that included infrastructure components of Sun Servers, Routers, Switches, Racks, PDU, and all interconnect wiring
  • Financial Management of the OPEX and Capex departments budget ranged from $2.7M/yr to $5.5M/yr.
  • Orchestrated the development of a custom resource management application for the Services Division
  • Performed a comprehensive analysis of the services enablement team and addressed weak points that increased workload capacity by 15% and saved an average of 10 hours per project
  • Initiated a standardization training program for all new hires that reduce the training by 25%
  • Directed a multidisciplinary Services team of 108 individual’s growth through coaching, employee performance, and career progression
  • Executed an average of 110 delivery projects a quarter for 10+ years EF&I

Confidential

Staff Service Engineer & Technical Project Manager

Responsibilities:

  • Lead Engineer and Technical Project Manager on the development and deployment of critical parts of Confidential ’s new Digital Video Delivery System
  • Lead Engineering in supporting the infrastructure that included Sun Servers, Cisco routers Switches, and our proprietary applications as well as our HW devices required to support the systems
  • Played an instrumental role in all phases of implementation, field engineering, problem resolution, and service, including sales, PMO, and client support/onboarding

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