Summary of Skills:

OS': Windows 7/ XP/ NT 4, Server 2008/2003/NT 4, OSX and VMWare.

InfoSec: QualysGuard, Encase Enterprise, TippingPoint, Mazu, AirDefense, PortAuthority, Websense Reporting , IronPort Reporting and WatchFire.

Hardware: Hands on hardware repair and support across the IT spectrum desktops, laptops, servers and printers .

Additional: Fully knowledgeable in the CCTV world and the ability to run and terminate a wide variety low-voltage cables. Can design and implement various A/V / CCTV / Voice/Data systems.

Professional Experience:

Confidenital

Owner/Self-Employed/Independent Consultant

• Meet with new perspective clients to evaluate needs and quote accordingly.
• Assure timely and competitive quotes
• Manage purchase of materials and hardware for prompt install and completion schedule
• Meetings will at times require interactions with contractors, electricians, mill workers, architects and interior designers. Will act as liaison or coordinator based on project/client need
• Lead IT Technician fluent in Windows and OSX universe .
• Asses client needs against implemented technology then implement necessary changes
• Desktop/Laptop/Server build and install
• Printer/Peripheral Devices install and troubleshooting
• Primary IT Tech for remote and phone support to clients and their employees
• Introduce/implement/manage Maintenance Schedule for clients desktops/laptops and servers
• Design/implement disaster recovery solutions for clients
• Design and install Small/Mid-Sized office networks wiring/routers/switches/firewalls
• Introduce Corporate InfoSec Best Practices to Small/Mid-Sized Business' policies / firewalls / provisioning .
• Voice/Data Wiring Design / A/V Design / CCTV Design.
• Run and terminate cables
• Install hardware / test hardware
• Trouble shoot issues
• Train end users post install
• Training Classroom and One-on-One
• Worked with clients to hold new technology courses Windows XP/Vista to Windows 7, Various MS Office Migrations, QuickBooks .
• Lead trainer for medical software Medical Office Management Suites/Dental Suites/Allergy Suites

Confidenital

Security Engineer and Change Control Manager

• Review alerts on a daily basis utilizing Tipping Point Mazu .
• Alert necessary personnel / regions if alert level is high
• Coordinate assistance and information as needed for above
• Follow up with above to make sure issue s were resolved
• Design Ad-hock scans to ensure remediation was thorough
• Worked with internal Litigation Team to acquire materials as needed for various legal matters involving Viacom and/or Viacom employees.
• Traveled to remote offices where bandwidth was limited to acquire data manually
• Maintained Network NAS infrastructure for Litigation Team to review data
• Maintained separate backup infrastructure for data preservation
• Managed and maintained Qualys Guard vulnerability scans.
• Management of a wide variety of scans that ran at different frequencies
• Distributed reports to appropriate parties who were responsible for remediation
• Followed up with such groups with follow up scans to make sure discovered vulnerabilities have been resolved
• Worked with Hosting and Application Development groups to scan environments going from QA/Dev to full production used WatchFire to test newly created or acquired websites
• Built and maintained INFOSEC Lab environment for testing new Information Security hardware/software.
• Managed Change Management System.
• All above responsibilities were also provided in a partnership role with counter parts in the UK which serves the UK, the rest of Europe, Middle East and Africa and Singapore which serves Singapore, several other countries in Asia as well as Australia .
• Worked with HR and IT departments to enforce Information Security Policy.
• Worked with HR to develop new hire Training Material covering Information Security Policy.
• Worked with Training and Education and taught Security information Policy classes quarterly review class for current employees .

Senior Desktop Analyst VIP Support

• Senior Tech handling all EVPs and above including CEO and Chairman of the Company .
• Configured and maintained home offices for Senior Staff.
• Implemented new technologies for business review.

Senior Desktop Analyst Technical Standards

• First Tier of escalation for all desktop techs in North America.
• Tested and approved all non-standard applications requested by end user community.
• Worked with Training and Education and taught intro seminars if the impact was over 20 users
• Tested and approved all non-standard hardware requested by end user community.
• Worked with vendors to test new lines of desktops, laptops and network printers for company wide deployment.
• Built and distributed XP Image to replace Win 2000 Desktops and laptops.
• Worked with Application Development groups and test applications of newly deployed XP platform.
• Manage McAfee EPO for all North America Desktops.

Desktop Analyst Desktop Support

• Basic Network Troubleshooting: x-connects, fluking lines, run lines in datacenter.
• Work with Field Support and Application Developers to improve network performance.
• Provide second and third Tier support to Advertising, New Media, Web Development, Sales and Marketing and HR departments. Responsible for 260 end users
• Upgraded current PCs from Win 3.1 to NT 4.0 Workstation to Windows 2000.
• Troubleshoot and trained end-users in new and current software.
• Configured and implemented laptops for Sales Force to use on domestic and international travel.
• Basic LAN administration: add and delete accounts, reset passwords, add space to network drives.
• Basic Exchange admin: add and delete accounts, reset passwords.
• Liaison between departments and LAN Group, Network, Messaging Group and Purchasing Group.
• Partnered with Technical Standards Group to test and evaluate new hardware and software.

Confidenital

• Provided first and second Tier support for Futures Division trading floor. Responsible for over 220 brokers and support staff
• Made purchasing and implementation decisions for new hardware and software.
• Upgraded current PCs from Win 3.1, Win 3.11, Win 95 and NT 3.51 to NT 4.0 Workstation.
• Troubleshoot and trained end-users in new and current software.
• Liaison between trade floor and Network Administrators.
• Liaison between trade floor and Market Data vendors.
• Configured PCs and Laptops for remote home access for senior management.
• Configured and implemented laptops for intentional dial-up to local RAS server for international Fas.
• Basic LAN administration: add and delete accounts, reset passwords, add space to network drives.

Confidenital

• Provided first and second Tier support for implementation of Windows 95 and Office 95 on a corporate wide basis.
• Developed and administered training classes to help new end users operate Windows 95 and Office 95.
• Configured new Windows 95 machines to work with current network environment.
• Beta-tested specific applications requested by end users before added to the network.
• Customized individual desktops to accommodate Windows 95 and Office 95. Responsible for over 300 end users
• Installed and repaired hardware to accommodate Windows 95 environment.

Confidenital

• Co-managed company Help Desk. Troubleshooting included internal as well as external clients.
• Coordinated external contractors with internal technicians to resolve problem with client's systems.
• Liaison between system engineers and clients during outages.
• Primary contact for external clients with systems problems.

Confidenital

• Setup plans for upgrading office to handle and maintain updated hardware and software.
• Trained end users in the use of applications: from secretaries to Senior Vice Presidents.
• Interfaced with network support team in setting up client/server environment.
• Departmental MIS director handling hardware and software maintenance as well as recommending new hardware and software.
• Migrated stock trading system from DOS and Windows versions of Lotus to Excel.
• Designed and developed in-house financial graphical modules to assist portfolio managers in their assessment of managed securities.
• Graphical reporting from above in-house financial modules.
• Created database to keep track of over 200 institutional clients.
• Database used for internal revues with CIO and to assure financial management adherence to strict client guidelines as well as AIMR standards.