SUMMARY

• As Scrum Master, I have coached agile team in adapting the agile framework.
• I helped the team set up the environment to be used by the team and helped product owner in refining and grooming the Product backlog
• I also facilitated the adoption of Scrum relevant tools such as the Team Foundation Server (Azure DeOps), CA Agile (Rally tool) and JIRA to facilitate Scrum processes.
• I worked with the product owner to get release plan and set up iterations and sprint meeting schedule in the rally.
• I organized the team and started our sprint meeting where I coached the team in the sprint planning meeting to select features and epic from the product backlog to form our sprint backlog.
• I coached the team during the whole process in becoming a self - organizing team which is reliant only on itself and guided them on how to work based on their set skills and help each other independently.
• I coached the team on how to organize and conducted the daily sprint, the sprint review and the retrospective.
• I also used additional agile frameworks like Continuous Integration, Kanban, Test Driven Development and Agile techniques such as Continuous Testing, User Stories, Pairing, Automated Testing, Agile Games
• As a BA, I have extensive experience gathering requirements from stakeholders, writing and defining user stories and acceptance criteria, creating product backlog, running backlog grooming meeting, prioritizing backlog, negotiating with stakeholders as well as development teams to ensure on time delivery and deployment of the product.
• I am proficient in gathering and documenting business requirements and user needs, working with system analyst and system architects, helping the developer to develop the right solutions and coordinate the testing and evaluation activities. I am experienced in working as a Business Analyst for the editorial content management system, gathering requirements and system specifications
• As the Project Manager, I have a wide range of experience in planning, scheduling, budgeting, overseeing and documenting all aspects of the project. I worked closely with upper management to make sure the scope and direction of each project is on schedule, as well as other departments for support. I also worked in a variety of fields, from technical/IT to human resources. I have extensive experience with project management tools like MS project and Visio

TECHNICAL SKILLS

Methodologies/Processes: Agile (Scrum, SAFe), SDL, RUP, Waterfall, CMMI, UAT, UML, BPMNAgile Tools: JIRA, MS TFS, Rally (CA), Confluence, Agile craft

Other Tools: MS Office Suite, MS Project, IBM Rational Suite, HPQC, LoadRunner, Informatics Power Centre

Technologies: Java, Java Script, JSP, JSON, J2EE, XML, HTML, DHTML, .NET, SAP, Salesforce

PROFESSIONAL EXPERIENCE

Confidential, St. Paul, MN

Project Manager, Scrum Master, BA Lead

Responsibilities:

• Was responsible for leading and managing ITSM projects from both IT and business perspective
• Supported/collaborated with team members to implement Agile/Scrum best practices and Kanban
• Managed all aspects of the Strategic projects in analysis, estimates, technical specification, High Level and detail design, development, testing, packaging, UAT Support and deployed within the planned time period
• Gathered and documented UX/UI (visual) requirements (using Microsoft Excel and PowerPoint), created simple UX designs and UI wireframes
• Gathered and updated project materials, completing budgeting, forecasting, project documentation, business flows, and lessons learned documents
• Tracked project financials and produce reports to show progress against budget
• Communicated details of the project to both the business and technical teams from beginning to end of all projects
• In-depth knowledge of project planning techniques and automated project planning tools
• Anticipated issues and proactively addressed potential issues
• Worked with the team to plan sprints and holding daily scrum meetings
• Provided technical support to Business Owners during implementation of new products/services
• Obtained maximum value from Information Technology project management services
• Performed gap analysis of client requirements, generated workflow process, flow charts and relevant artifacts
• Provided metrics and status to senior management
• Prepared and presented the Statement of Work and proposals for identified clients in conjunction with account management
• Worked closely with the Technical Development team to identify and communicate critical paths
• Conducted extensive User Acceptance Testing (UAT) and documentation of Test Cases
• Designed and developed Test Plans and Test Scripts for all projects
• Regularly interacted with the Testing team for executing the Test Plans, providing Test Data, creating Test Cases, and resolving issues upon detection of bugs and collecting the Test Metrics
• Developed and supported the implementation of business solutions

Confidential, New York

Project Manager/ Business Analyst

Responsibilities:

• Was responsible for managing schedule and cost
• Used JIRA tool to track the team activities for both Scrum and Kanban frameworks
• Wrote high level and low-level system requirements for the project
• Worked with the developers assisting them in writing SQL queries for validating data
• Extensively queried the SQL Server database using SQL to conduct data analysis
• Experience in developing SQL queries for data mining delimited text file/excel file to SQL Server table columns and in the area data management including data analysis, gap analysis and data mapping
• Worked on Data mapping, logical data modelling
• Used SQL queries to filter data within the Oracle database tables
• Experience developing SQL queries for data mining delimited text file/excel file to SQL Server table columns
• Led cross functional teams of developers QA’s UX designers to develop feature and fixed product defects
• Developed the project charter, created the project management plan, estimated the cost, facilitated communication and scheduling and implementedstakeholder’s management plan
• Was responsible for creation and submission of weekly status report and monthly steering committee report
• Assessed the risk, issue and worked with respective stakeholders to mitigate the same
• Monitored team, leading team to be self-directed and with strongly accountability decision-making, conflict resolution, and transparency
• Performed requirement analysis and prepared project plan, monitored and controlled project as per plan
• Contributed in resource management status reporting, own site offshore liaison customer expectations management and managing cost and schedule

Confidential, CT

Project Manager/Scrum Master/ Business Analyst

Responsibilities:

• Worked with providers, Medicare and Medicaid entities to validate EDI transaction sets on Internet portals including HIPAA 834, 837, 835, and 270/27
• Was involved in creating documents and diagrams for Membership Enrollment according to the HIPAA 834 Compliance Standards for Membership Enrollment
• Was responsible for validating & functional testing of HIPAA 834, 835, 836 and 837 transactions (incoming/outgoing data from EDI interfaces)
• Analyzed and identified gaps/issues in claims, encounters and remittance advice process flow
• Performed Data Mapping to map the EDI 834 data to XML
• Conducted meeting with the EDI team and other stakeholders team members to discuss the requirements
• Coordinated with the developers and IT architects to design the interface of the new system according to the X12 (270, 276, 278, 834, 837 (I,P,D) and 820) standards
• Worked on HIPAA Transactions and Code Sets Standards according to the test scenarios such as 270/271, 276/277,837/835 transactions
• Worked with FACETS, eBilling and EDI HIPAA Claims (837/835/834) processing
• Wrote Test scenarios and test cases for testing the migration of EDI4010 to 5010 and the processing of member enrollment and benefits, (834) batch jobs corresponding to the claims (837)
• Tested the ANSI X12 Version 4010 EDI transactions (HIPAA) like (834, 837P, 837I, 835 remittances)
• Tested the HIPPA EDI, 834, 270/271, 276/277, 837/835 transactions according to test scenarios and verify the data with Facets on different modules
• Coordinated with the team of developer and testers for migration of affected EDI files from ICD 9 to 10
• Was involved in 835/837(P/I/D)/834 (ANSI X12) transaction with implementation guides
• Worked on the EDI 834-file load to Facets through MMS (Membership maintenance sub-system)
• Was responsible for recommending ways and workarounds for HIPAA 5010 (EDI X12 837,834,278,270) upgrades
• Worked on EDI Transactions (837/834/835/276/277 ) for Verification and Validation as part of System Testing
• Analyzed and worked with HIPAA specific EDI transactions for claims, member enrollment, billing transactions (specifically with 837, 835, 834, 270/271, 276/277)
• Performed GAP analysis of EDI transaction using implementation guide to identify the changes in the segments and data elements
• Used the mapping tools to map ICD 9 and ICD 10 codes and validated the HIPAA Syntax
• Conducted testing on data & release, versatile in working with the EPO program manages
• Created and updated Project Track Plan Slides via MS PowerPoint, MS Project, MS Excel and MS Visio
• In-depth knowledge of Relational Database, Data modeling, Data mapping, and design using UML (Unified Modeling Language), Rational Rose and Visio
• Created and updated Project Track Plan Slides via MS PowerPoint, MS Project, MS Excel and MS Visio
• Made Use Case diagrams for process documentations to assist stakeholders
• Used MS Visio for data modeling
• Gained extensive experience with MS Office tools including Word, Visio, Project, Power Point, Excel, and Outlook and great exposure working with tools like JIRA, Requisite pro, Rose, Clear Quest, and Quality Center
• Facilitated project planning, daily standup meetings, client meetings, Backlog refinement meetings, Sprintretrospective meetings,release planning, tickets management and demonstrations
• Creating a viable working atmosphere with developers’ team as well as multiple product owners
• Managed two co-located sprint teams and one offshore team
• Trained, consulted, and coached the team in the agile mindset and practices
• Guided the team in pursuing a state of continuous improvement
• Documentednew features and strategies as well as user stories and criteria for acceptance
• Avoided distractions by identifying and removing impediments
• Assessed team metrics and worked to drive improvements and innovate new approaches
• Properlymanaged the backlog and led the team in determining appropriate commitmentsfor product backlog items and individual Sprints
• Organized discussions on transparency, inspection and adaptation throughout the process in ways that will promote value to the organization
• Applied agile methodology to shorten cycletimeand achieve target margins
• Shielded scrum team from external interference for optional productivity and success of agile process
• Documented new features and strategies as well as user stories and criteria for acceptance
• Managed deadlines and deliverables
• Worked with product owners and end users to prioritize features development an enhancement based on critical paths and business needs
• Removedimpedimentsthat could potentially affect the team progress
• Trained and mentored team members on how best to use the scrum process to improve efficiency and reduce production times
• Consistently worked to identify project risk, initiate risk mitigation and implement risk reduction action plans
• Worked togather and document customer requirements, clarify specification(s) and translate into product backlog

Confidential, Hoffman Estates IL

Scrum Master/Agile Coach/ Business Analyst

Responsibilities:

• Worked as an agile transformation coach/consultant where scrum, Kanban techniques were applied along with some SAFe principles
• Facilitatedand organized release andSprint planning including daily standups, reviews, demos and retrospectives
• Primarilyfocusedon team trainings how to write good user stories
• Prioritized the work based on business value
• Brought in agile best practices such as continuous integration, coding or design reviews, transparency, accountability, JIRA tracking, product visioning, self-management, improvement and role training
• Worked as a scrum master for three separate teams, identified process changes required to accelerate development and removedmajor impediments
• Facilitated scrum of scrum calls following agile process
• Performed an active coaching role for organization using agile implementation and embracement
• Was responsible to remove impediments, as the project relied on data from multiple departments, hence requiring constant, effective communication to unblock the team and made sure the team remained focused on the task at hand
• Used JIRA tool to track the team activities for both Scrum and Kanban frameworks
• Facilitated meetings to iron out blockers, conducted JAD sessions with the product owner and other stakeholders on regular basis and helped the team to make better use of time and estimate more effectively, thus ensuring a healthy Sprint progress
• Worked with product owner during the Sprint review sessions to ensure all user stories met the definition of done and got the stories accepted within the Sprint
• Communicated team status progress via release Sprint burn down chart, story acceptance rate and defects
• Kept stakeholders aware of progress
• Built the teams agile knowledge and empowered the team to make process improvement captured in Sprint retrospective meetings
• Kept the team focused on the Sprint priorities and business values
• Protected team from overcommitting

Confidential, Norwalk CT

Business Analyst/Scrum Master/Project Coordinator

Responsibilities:

• Worked with project managers, established and managed the software development lifecycle (SDLC) for IT
• Used Rest UI for communication of XML into web services and validated the response of XML by defining the transformation logic required to transform the response XML into parsed JSON format
• Implemented REST/ JSON web API service layer-based approach for accessing key information about the video library which returns XML document containing all the data
• Gained experience working on REST and the HTTP protocol, the data was sent to the UI layer using SOAP XML in HTTP format
• Worked along with the UI/UX on preparing the wireframes and page mockups in Balsamiq and Dreamweaver
• Developed work plan timelines and managed workflows to meet project timeframes
• Assisted project managers in developing implementation plans, including the scheduling of project milestones
• Developed project plans that conform to Software Development Life Cycle (SDLC) standards and provided comprehensive status reporting for ongoing programs of work
• Worked with users and the development team to propose and develop technical solutions to business challenges
• Assisted in the development of implementation plans
• Oversaw the development and execution of training and user acceptance testing plans
• Empowered the team to make system and process improvements captured in sprint retrospective meetings
• Removed obstacles for developers and testers
• Used key Scrum metrics (burn down, velocity) to help deliver committed work
• Gathered and updated project materials, completing budgeting, forecasting, project documentation, business flows, and lessons learned documents
• Scheduled and allocated work, provided advice and guidance and resolved problems to meet technical performance and financial objectives
• Coordinated all Scrum Ceremonies including Sprint Planning, Daily Standups, Sprint retrospectives, Sprint Demos, Story Grooming and Release Planning
• Coached and mentored other trainee ScrumMasters on our program team
• Partnered with fellow Scrum Mastersfor scrum of scrum events to ensure that our ways of working are consistent across teams

Confidential, CT

Business Analyst Lead, Scrum Master

Responsibilities:

• Worked closely with the assigned project managers/scrum masters and business team to define the scope of a project
• Performed testing and validation for the projects
• Proficient knowledge of tools such as JIRA with Green Hopper and Rally for backlog management
• Applied good judgment in balancing and advocating for the use of agile delivery concepts and business analysis tools and techniques
• Supported short and long term operational/strategic business activities through analysis, review and forecasting
• Developed improvements to existing processes to deliver improved business performance and effectiveness
• Assisted in performing system design, development and product verification testing on control systems, software, hardware, and equipment
• Worked as a part of the team and communicated effectively with software developers, product managers and other staff
• Collaborated with a team of geographically distributed analysts and developers responsible for the program’s applications development function
• Improved team productivity by improving software development practices/processes within managed Scrum Teams and across the organization
• Identified and managed the risks associated with projects and programs to achieve project success
• Supported team to provide transparency on Sprint progress through JIRA Dashboards
• Partnered and supported the Product Owner to create and maintain an effective Product Backlog

Confidential, CT

Business Analyst

Responsibilities:

• Worked with users and the development team to propose and develop technical solutions to business challenges
• Worked with development leads to create and maintain project plans
• Evaluated subordinates' performance and decided pay increases, hiring, terminations and other personnel actions
• Provided direction and technical leadership on complex, high impact projects and in all phases of the development and implementation process
• Formulated and defined systems scope and objectives for complex, high impact projects through in-depth evaluation of complex business processes, systems and industry standards
• Consulted with the business clients to determine system functional specifications
• Provided direction and technical leadership; acted as technical resource in all phases of the development and implementation process