SUMMARY

• Analytical, detail - oriented professional with remarkable experience in data analysis, visualization, reporting, migration, and security.
• Equipped with excellent ability to gather, document, analyze, and articulate significant amounts of data to provide data-driven insights that influence business decision making.
• Adept at providing comprehensive and accurate data reporting to senior management to contribute to the development of a high impact business strategy for continuous improvement.
• Possess strong attention to detail, advanced technical competence, and demonstrated abilities to manage multiple projects, understand business system requirements, identify defects, drive remediation, and adapt to changing priorities in a fast-paced and deadline-driven environment.

TECHNICAL SKILLS

• Tableau Server, SQL, .NET, Active Directory
• Unix, Oracle, Symantec Ghost, CRM, Act
• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

PROFESSIONAL EXPERIENCE

Confidential - Irvine, CA

Budget/Exception Project Manager

Responsibilities:

• Support the Program Management and Risk at a global organization in delivering a multi-year program of both private and public cloud platform to the newest levels of infrastructure, middleware and data management technologies, taking advantage of cloud and virtualization solutions wherever possible
• Manage projects with respect to scope, time to market, resources and budget, with particular emphasis on regular status updates to all appropriate stakeholders
• Reduce the technology risk with respect to End of Life technologies
• Manage Risk Controls in order to keep the Risk and platform team within budget, initiate improvement measures where required
• Supervise the delivery of the Business driven operational risk remediation projects
• Execute projects through collaboration with Business Department and vendors.
• Ensure sustainability of solution implementation to help deliver lasting change

Confidential - Columbus, OH

Portfolio Coordinator

Responsibilities:

• Coordinate daily activities of the portfolio management process, including data analysis, forecasting, trending, and reporting to guide senior leadership on making data-driven business decisions
• Validate forecast accuracy by creating analysis and comparison against historical trends and resource availability; ascertained the delivery of credible, reliable, and consistent reports to stakeholders
• Provide an automated and meaningful reporting of project financials by documenting pertinent data sets and devising well-organized Tableau dashboards
• Contribute to the continuous improvement of operational workflows; implemented an automated estimate spreadsheet that led to increased efficiency and streamlined estimating procedures
• Design and introduce innovative tools for efficient tracking and estimation of incoming demand and billable recovery for BSA; enabled the proper staffing level for each work, resulting in on-time completion of deliverables within budget
• Facilitate project management for the revamp of an in-house application using advanced technologies that better suit user needs; effectively reduced time and complexity to complete tasks while allowing the collection of more needed information

Confidential - Columbus, OH

Application Enhancement Coordinator

Responsibilities:

• Engaged with business partners and development teams to create estimates and define requirements for enhancements; provided expense reports to guarantee alignment with the set budget; achieved high-level satisfaction, which strengthened partnerships
• Implemented alternative solutions/processes for enhancements, defects, and workflows in collaboration with the development team; realized desired outcomes in the most efficient manner within the specified schedule and targeted budgets
• Collaborated with other development teams for resources, development, and deployment schedules of various larger projects; maintained ongoing communications for real-time updates; led to successful project execution
• Coordinated with other teams that requested changes to the ALPS program regarding estimates, progress, and delivery; participated in the installation of changes, testing, and releases, ensuring all tasks were effectively completed within standards
• Managed projects to rewrite utility processes and a stand-alone desktop application in .NET; employed advanced technical expertise, leading to the on-time deployment of deliverables

Confidential - Basking Ridge, NJ

Contractor

Responsibilities:

• Enabled the optimal performance of Automated Loss Prevention System (ALPS) and Marshall & Swift/Boeck (MSB) for Confidential by maintaining user accounts and troubleshooting user issues
• Generated monthly reports on defect counts, help desk ticket counts, and ALPS metrics to provide updates to senior leadership; aided in formulating improvement solutions to maintain high system quality and achieve target metrics
• Monitored software installations for ALPS updates, remediating identified issues to ascertain maximum system efficiency and reliability, data security, and user experience

Confidential

Local Network Administrator

Responsibilities:

• Managed Remedy and Help Desk Request software for new cases; performed a variety of maintenance, installation, system monitoring, and troubleshooting to ensure network performance meet user requirements
• Resolved various hardware, software and password problems by conducting investigations to identify the root cause and determine possible solutions; implemented an appropriate course of actions, correcting malfunctions and operational difficulties
• Served as the Project Lead for Network Transformation Program by leading the migration of phone system to support VoIP
• Monitored new user database to ascertain enablement of equipment and user IDs for new employees on start date; prepared equipment for updates, migrating data to new laptops to maintain operation in optimum efficiency

Confidential

Systems Administrator

Responsibilities:

• Performed daily system monitoring and maintenance, including troubleshooting issues, maintaining databases, and implementing upgrades to preserve system performance according to business requirements
• Managed user accounts in Active Directory, Unix, and Oracle, from creation and maintenance to deactivation; ensured data were securely stored to maintain confidentiality and reliability
• Facilitated necessary configurations and upgrades to accelerate systems security; successfully migrated 300 users from workgroups to Windows domain
• Trained, coached, and mentored help desk staff on best practices for effective troubleshooting of simple to complex technical issues; enhanced staff performance at individual and team levels