SUMMARY
- Experienced Project Manager, Implementation Consultant, and System Analyst who is able to successfully handle multiple projects at a time with internal and external customers. Able to learn quickly and has skills that are easily adaptable to other areas including Business Analyst, Product Owner, and Product Manager. An enthusiastic team player that is open to new ideas with a history of taking on complex solutions.
PROFESSIONAL EXPERIENCE
Project Manager
Confidential
Responsibilities:
- Successfully worked directly with the customer, carriers, partners, and Infor IT teams to finalize designs, confirm requirements, test and implement, including international partners
- Heavy focus on EDI translation and integration to load the data into the cloud - based platform
- Designed and lead teams through 3 QA testing stages, including UAT, before product implementation
- Used Salesforce for customer relationship management and Jira for software development
- Trusted to effectively implement several customers with involved solutions
Project Manager
Confidential
Responsibilities:
- Collaborated directly with the multiple divisions of the customer and internal operations to define system requirements, flows and interfaces
- Worked closely with project stakeholders and senior management to provide project status
- Creatively tied together the unique requirements of each division of the customer into one solution
IT Account Manager
Confidential
Responsibilities:
- Analyzed business and customer needs, documented the requirements, translated them into proper system requirement specifications, tested, implemented, and provided post implementation support
- Extensive interactions with the client, distribution center and IT teams to report the status of projects
- Heavy focus on EDI file mapping and integration
- Successfully able to work directly with the customer and meet the needs of their complex solution
Warehouse Management System Analyst
Confidential
Responsibilities:
- Increased productivity by working with the WMS users to make the WMS software as user friendly and efficient as possible, providing changes and updates as needed
- Collaborated with the other internal departments as needed on beneficial WMS changes for their areas
- Researched and implemented replacement conveyor system software, shipping software and RF units, improving performance
- Strategic planning member of the Distribution Center Management Team
