SUMMARY:

• Senior IT professional with extensive experience designing, managing and implementing enterprise level business critical production applications and compliance projects at billion - dollar banking, insurance and payroll corporations.
• Additional expertise managing and participating in risk remediation projects, large scale hardware/software infrastructure projects including technical resource onboarding, data center relocation, and new product releases.
• Well versed in data center monitoring, software test methodology, incident/problem/configuration/change/patch management, test automation, metrics, and statistical analysis.
• Hands on knowledge of data centers including multi-vendor monitoring, capacity planning, SAN/NAS storage, physical/virtual servers and networks.
• Self-motivated individual experienced with project management, line management, and technical consulting.
• Very strong problem-solving skills and proactive in implementing new or existing technology to address business challenges. Excellent working knowledge of ITSM (ITIL), CMMI, operations, customer relationships and government specifications.

TECHNICAL SKILLS:

• Trained in Advanced Project Management
• HP Operations Manager
• HP Network Node Manager i
• Unanet
• Systematic Software Testing
• Acceptance & Regression Testing
• Capacity Planning
• SAN and NAS implementation. Experience includes (but not limited to): ITSM
• ITIL
• CMMI
• EPLC
• SDLC
• ETL
• RTC Library
• RCSA
• HP Operations Manager for Windows/Unix and SPIs
• HP Performance Manager
• HP Service Manager
• HP Quality Center
• HP Reporter
• HP SA
• HP SiteScope
• HP NNMi (+iSPIs)
• HP BSM/OMi
• Micro Focus ITOM
• Service-now
• Marval MSM
• Aternity FPI
• HyPerformix Capacity Manager & Data Manager
• BMC Perform/Predict
• BMC Patrol
• BladeLogic
• IBM SRM
• Quest Foglight
• Nagios
• WhatsUp Gold
• SolarWinds
• MS SCOM 2007
• Unanet 9.x/10.x
• VMware ESXi and vCenter 6.x
• Hyper-V
• Oracle VirtualBox
• RHEL 5/6
• CentOS 6/7
• Windows Server 200X/2012/2016
• Windows 7/8/10
• MS SQL Server
• MS Project
• MS Visio
• MS Office
• MS SharePoint salesforce teamtrack
• Actian DataConnect (Pervasive Data Junction)
• PowerShell
• VBA
• AWK
• BASIC C
• XML & HTML.

PROFESSIONAL EXPERIENCE:

Confidential, Jersey City, NJ

Project Manager

Responsibilities:

• Responsible for Project Management of compliance project including efforts such as risk remediation, control development and testing, process flows and procedures.
• Project Manager for an integrated wealth platform to aggregate households, reporting and pricing.

Confidential Wyckoff, NJ

Senior Consultant

Responsibilities:

• Analyzed existing SolarWinds production environment, documented multiple environment issues (with solutions) and extracted list of all applications per server to aid in licensing initiatives.
• Troubleshot an unreliable manual import process for one (1) billion records and developed a new automated process which significantly improved import speed from 2.5 million to 108 million records/minute and reduced overall process duration from 30+ hours to 1.5 hours.
• Upgraded 23 Hyper-V hosts and/or guests from Windows Server 2008 to Windows Server 2012.

Confidential, Jersey City, NJ & New York, NY

Project Manager

Responsibilities:

• Project Manager for the remediation of controls, procedures and metrics across 23+ process areas included IT Change Management, Asset Management, Incident Management (and more) in response to regulatory mandated Notice of Deficiency as prescribed by the OCC and FRB.
• Managed and worked on all project phases: Design, Development, Testing e.g. System Integration + User Acceptance or Risk Control Self-Assessment (RCSA) Testing and Implementation.
• Coordinated and contributed to the synchronization of Process Flows, Procedures, Controls and RCSA Test Instructions to IBM Open Pages repository and corporate Risk/Threat/Control Library.
• Project Manager for the update of four (4) HP Service Manager (HPSM) modules: Problem, Incident, Knowledge & Event (PIKE) implemented in two (2) separate Go Live events (West and East coast) impacting over 10,000 end users.
• Authored, updated and/or ensured delivery of EPLC deliverables including (but not limited to) Business Requirement Document (BRD), Functional Design Document (FDD), Detail Design Document (DDD), End User Guides (EUG), Operation Support Plans (OSP), Security Access Plans (SAP), Release Notes (RN), Service Level Agreements (SLA), Go/No Go and Implementation Plan.
• Coordinated efforts with the Change Management organization and Network Operations Center (NOC) throughout the project lifecycle.
• Authored and delivered project status reports to project stakeholders such as daily “Stand-up” reports and weekly “Stakeholder” reports which included tracking of Defects, Risks and Issues.
• Completed document review and coordinated approval from stakeholders for project phase exits.
• Executed all corporate communication planning and publishing for Go Live to targeted end users via email, newsletter, website and closed-circuit TV monitors.
• Performed hands-on management of HP Quality Center (HPQC) for test case documentation, defect tracking, change management, and monitoring progress/status.
• Extensively documented onboarding process for new technical resources to reduce duration ~50%.

Confidential Wyckoff, NJ

Senior Engineer

Responsibilities:

• Installed/configured SolarWinds SAM, NPM, VM and LEM, including AD & SMTP integration, discovery, creation of node groups, credentials library, standard & custom monitors/alerts and graphs, resulting in first ever proactive monitoring action ever taken by the customer.
• Migrated 100+ standard/custom rules and monitors from SCOM 2007 to HP OMW 9, SPI and/or custom policies, with BSM 9.x and NNMi 9.x (+iSPI) integration for Incident/Problem Management.
• Project Managed/Engineered an on premise Marval MSM installation to provide a customer’s first ever implementation of formal IT Asset, Incident and Problem Management.
• Transitioned to and administered Unanet v9.x/10.x to record/track/report all consulting hours and expenses, which reduced the customer invoicing process from two (2) weeks to four (4) hours.
• Reconciled 1,400 AD Users to Office 365 Users and HR Timekeeping System Users using custom PowerShell extracts and custom MS Excel compares, resulting in over 120 IT Asset changes/fixes.
• Performed CMMI-based IT Assessment (including IT Asset Management, Backup & Recovery, Disaster Recovery, Monitoring & Management, Network & Server Admin, Change Management, Security & Compliance) resulting in over 50 major customer recommendations for improvement.

Confidential Windsor, CT

Senior Systems Engineer

Responsibilities:

• Developed custom Service-now queries and new database/spreadsheet tools to collect server configuration info and HP OMW/OMU and Quest Foglight monitoring status and then performed and published a monitoring audit of ~3,000 production servers. After the initial report identified ~400 production servers in various stages of build with non-functional monitoring, a concerted effort was made with the monitoring, database, deployment, configuration management, change management and senior management teams reduced this number to virtually zero servers within six (6) months.
• Designed and published a capability matrix for a proof of concept evaluation of all implemented monitoring tools (HP OMW/OMU, Quest Foglight and CA Introscope) to enable senior level management to compare and determine the desired direction for consolidating monitoring.
• Authored custom scripts for HP OMW/OMU servers to troubleshoot non-working monitoring, implement new server monitoring, decommission monitoring on production servers being retired and utilized HP SA to patch/update existing servers, all of which improved process repeatability and reduced the average hands-on time by ~50%.
• Created a new capacity model to predict datacenter migration impact of all new servers and infrastructure for the AdminServer application. Successfully predicted a significant slowdown in response times which was critical to proactively planning the reengineering of the application tier without impacting the migration timeline and preventing customer complaints after rollout.

Confidential Roseland, NJ

Senior Technology Consultant

Responsibilities:

• Reengineered major release software migration strategy to eliminate extra swing hardware and reduced Pay eXpert migration timetable from 8 weeks to 5 weeks for a payroll application, despite a four (4) year application growth from 35,000 to 90,000 companies (12,000,000 employees).
• Used BMC Patrol to monitor overall infrastructure for an Internet-based customer application and troubleshot system issues during migration of all hardware & software to a new state of the art data center. Utilized BladeLogic and monitoring tools to detect/update/resolve production infrastructure configuration and performance issues, increase stability and prevent outages.
• Developed and maintained a multi-tier capacity planning model which facilitated an improvement of overall production server efficiency by 10x in less than 4 years via identification of production server trends (including CPU, memory, disk I/O, database and more). Background analysis of the model also drove engineering investigations and led to numerous hardware and software updates.
• Led and project managed server builds, SAN storage implementation and Oracle database tuning effort that produced a 25% CPU improvement within 30 days of testing for ~$1.5 million of production database servers.
• Designed, built, tested and implemented corporate BMC Perform/Predict infrastructure in two new data centers for capacity planning of all major ADP Client-facing & middleware applications.

Manager/Technology Consultant

Confidential

Responsibilities:

• Architected and project managed pilot and rollout of the application “teamtrack” (including web tier, app tier, SAN and first MS SQL Server database cluster at ADP) to provide Incident/Problem Management for all ADP web, client-server and mainframe-based releases. This effort included consolidating and migrating 22 databases into one, designing/conducting training, creating intranet-based release test status reports/graphs and web-server design to support 2,000+ users.
• Saved an estimated 300 person-hours per year after developing batch files and scripts to automate software configuration management audits.
• Designed and managed implementation of a VSE-to-MVS test library comparison tool which prevented hundreds of PA/Pilot/General Release problems.
• Improved customer survey response levels 100%, reduced turnaround 50% and eliminated paper surveys by implementing an email/Web-based survey product.

ADDITIONAL EXPERIENCE

Confidential, Little Falls, NJ

Manager, Software QA and QA Information Systems

Responsibilities:

• Successfully proved out a major network design change to an on-line labor collection system installed to facilitate operator entry of labor/build data via bar-code.
• Co-developed/implemented a CRC application (written in C) designed to aid Change Management and certify the integrity of installed application software. test equipment software and firmware.
• Developed a computerized expense and manpower budget program to automate reports and graphs for 12 departments within QA.
• Rewrote all Software QA procedures and checklists to streamline and ensure compliance with DOD-STD-2167A/2168 and AQAP 13.
• Investigated, created specifications, designed and proposed an Optical Disk Storage system for record retention of 850,000 pages per year.