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Special Projects Manager Resume

SUMMARY

  • IT Project Manager with 10+ years industry experience making strategic & tactical IT decisions with over 6 years’ experience in IT Project\Systems Management role within dynamic operational & manufacturing environment
  • Successful developer & driver of IT project integration, enhancements, documentation and support strategies
  • Experience managing cross functional teams to create incident resolution, project facilitation and develop resolutions to long term challenges
  • Critical - thinking skills to create out of the box solutions to address technically complex projects and enabling process improvements
  • Adept in articulating project scope, change process, and quantifying business benefit and value realization to key senior stakeholders

TECHNICAL SKILLS

  • Strategic Planning
  • IT Infrastructure Development & Deployment
  • Infrastructure Consolidations & Integrations
  • Risk Management
  • Resource Allocation Operational Planning
  • Best Practices
  • Contract Negotiations, Vendor Sourcing & Selection
  • Budgeting, Forecasting & Reporting
  • Infrastructure Roadmap
  • Staff Training
  • Business Continuity
  • IT Security
  • Disaster Recovery
  • Data Backup & Recovery
  • Continuous Process Improvement
  • Change Management
  • Incident Management

PROFESSIONAL EXPERIENCE

Confidential

Special Projects Manager

Responsibilities:

  • Elevated to provide leadership in the planning, design and enhancement of the IT infrastructure to support 400+ users across multiple divisions utilizing ITIL and Project Management methodologies.
  • Spearheaded 3 company integrations, 2 state-of-the-art research lab buildouts, and 3 new construction business locations.
  • Designed and guided 2 colocation moves increasing network uptime and implemented a disaster recovery protocol. Documented disaster recovery process and identified risks and improvements in recovery time objectives (RTOs) and recovery point objectives (RPOs)
  • Implemented and Managed Cisco UCS Design (FlexPod with NetApp); Converted and upgraded to FlashStack with Pure Storage.
  • Directed company-wide physical security initiative that upgraded to biometric entry, HID badge access, IP security cameras and drove cultural awareness. Security standards passed vendor site audits across multi-industry requirements.
  • Managed and maintained continuous delivery systems, methodologies, and infrastructure on Amazon Web Services.
  • Coordinated/Led RICEF strategy for ERP Upgrade; JDEdwards EnterpriseOne 9.1 to 9.2
  • Administered VMWare/vSphere environment with over 100 servers; virtualized physical servers to increase management efficiency, minimize downtime and improved back-ups.
  • Implemented global VOIP phone system; Unified 30+ sites, negotiated with voice vendors to reduce wasteful phone resources and costs.
  • Executed Aerohive, a VMWare managed IT solution company-wide, enabling high-density wireless access. Increased efficiencies and significantly improved the user experience
  • Launched Cisco Meraki, a cloud SD-WAN IT solution, which globally enabled redundancy, resiliency, QoS, increased security and network up time. Generated a $500+ thousand annual savings and reduced technical support calls by %15
  • Principal designer of RFID barcode asset tagging solution that optimized productivity and efficiency across all operational facilities.

Confidential

Senior Hardware Specialist

Responsibilities:

  • Developed multi-tier support manuals and trained internal/field personnel for multiple hardware designs and upgrades.
  • Implemented new training processes and protocols resulting in improved kiosk up time of 35%, increasing global store profits 10%.
  • Interacted with software development for software QA and upgrade implementations.
  • Supervised operational logistics for 50 DVD kiosks over six counties.
  • Managed vendor accounts, promotions, and public relations that developed region into a top-five revenue producer.
  • Utilized budget and forecast analysis reports for technical support/repair, promotions, upgrades, and inventory count.

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