Special Projects Manager Resume

SUMMARY

IT Project Manager with 10+ years industry experience making strategic & tactical IT decisions with over 6 years’ experience in IT Project\Systems Management role within dynamic operational & manufacturing environment
Successful developer & driver of IT project integration, enhancements, documentation and support strategies
Experience managing cross functional teams to create incident resolution, project facilitation and develop resolutions to long term challenges
Critical - thinking skills to create out of the box solutions to address technically complex projects and enabling process improvements
Adept in articulating project scope, change process, and quantifying business benefit and value realization to key senior stakeholders

TECHNICAL SKILLS

Strategic Planning
IT Infrastructure Development & Deployment
Infrastructure Consolidations & Integrations
Risk Management
Resource Allocation Operational Planning
Best Practices
Contract Negotiations, Vendor Sourcing & Selection
Budgeting, Forecasting & Reporting
Infrastructure Roadmap
Staff Training
Business Continuity
IT Security
Disaster Recovery
Data Backup & Recovery
Continuous Process Improvement
Change Management
Incident Management

PROFESSIONAL EXPERIENCE

Confidential

Special Projects Manager

Responsibilities:

Elevated to provide leadership in the planning, design and enhancement of the IT infrastructure to support 400+ users across multiple divisions utilizing ITIL and Project Management methodologies.
Spearheaded 3 company integrations, 2 state-of-the-art research lab buildouts, and 3 new construction business locations.
Designed and guided 2 colocation moves increasing network uptime and implemented a disaster recovery protocol. Documented disaster recovery process and identified risks and improvements in recovery time objectives (RTOs) and recovery point objectives (RPOs)
Implemented and Managed Cisco UCS Design (FlexPod with NetApp); Converted and upgraded to FlashStack with Pure Storage.
Directed company-wide physical security initiative that upgraded to biometric entry, HID badge access, IP security cameras and drove cultural awareness. Security standards passed vendor site audits across multi-industry requirements.
Managed and maintained continuous delivery systems, methodologies, and infrastructure on Amazon Web Services.
Coordinated/Led RICEF strategy for ERP Upgrade; JDEdwards EnterpriseOne 9.1 to 9.2
Administered VMWare/vSphere environment with over 100 servers; virtualized physical servers to increase management efficiency, minimize downtime and improved back-ups.
Implemented global VOIP phone system; Unified 30+ sites, negotiated with voice vendors to reduce wasteful phone resources and costs.
Executed Aerohive, a VMWare managed IT solution company-wide, enabling high-density wireless access. Increased efficiencies and significantly improved the user experience
Launched Cisco Meraki, a cloud SD-WAN IT solution, which globally enabled redundancy, resiliency, QoS, increased security and network up time. Generated a $500+ thousand annual savings and reduced technical support calls by %15
Principal designer of RFID barcode asset tagging solution that optimized productivity and efficiency across all operational facilities.

Confidential

Senior Hardware Specialist

Responsibilities:

Developed multi-tier support manuals and trained internal/field personnel for multiple hardware designs and upgrades.
Implemented new training processes and protocols resulting in improved kiosk up time of 35%, increasing global store profits 10%.
Interacted with software development for software QA and upgrade implementations.
Supervised operational logistics for 50 DVD kiosks over six counties.
Managed vendor accounts, promotions, and public relations that developed region into a top-five revenue producer.
Utilized budget and forecast analysis reports for technical support/repair, promotions, upgrades, and inventory count.

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