SUMMARY:

• Confidential is a successful leader with a high level of integrity, dependability, and enthusiasm. He prides himself with a proven track record for directing multimillion - dollar accounts and programs, typically under budget, ahead of schedule and exceeding metrics.
• For over 30 years, he has worked for Fortune 100; Information Technology; and Software Development companies, holding high visibility leadership roles. Confidential is very diverse in his leadership and operational skills but believes his team is always his greatest asset. He believes the key to success is to enable people to be successful.
• From VP’s to clients, to employees, investing in people and their success is his passion. His vast experience includes Operations, Software Development, Technical Program/Project Management Software Program/Project Management, Product Management
• Client Services & Service Delivery, Resource Management and Executive Account Management; with a multi-industry client base, including but not limited to, banking, pharmaceutical, energy, telecommunications, state & local government, and defense industries.
• Designed and implemented the CPMO career progression standards & matrix defining career progression and promotion path for program and project managers 6 months ahead of schedule.
• Directly responsible for saving 18% of corporate revenue through defining, re-engineering, and implementing corporate wide, operational standard processes, tools, and metrics.
• Successfully increased annual account revenue by over $6 million dollars while supporting one of the nation’s leading financial service companies.
• Negotiated a $50 million-dollar multi-year contract for IT partnership services while serving as Account Executive for a leading financial service company.
• Account turn-around resulting in an annual savings of over $10M dollars on a highly visible IT services contract.
• Directed and international telecommunications team of 150 software engineers which was responsible for reducing corporate telecommunications expenses by $500M annually.
• Account Executive for fortune 100 & 500 Client Services accounts with revenue and P&L responsibility of over $50M annually.
• Directed the design, development, and implementation of a $20M supply chain management software suite
• As the Director of Corporate Program Management with Experian, Confidential successfully directs the Corporate Program Management Office (CPMO) to ensure IT programs and projects meet organization goals and requirements. He drives continuous improvement by developing and implementing PMO processes & policies, directing project management staff, coordinating with other department leaders to define, prioritize, and develop projects and programs. In conjunction, he also manages the CPMO Resource Management function, responsible for billable utilization with a metric of > 90%, budgeting, forecasting, and prioritization of global programs and projects.
• Prior to his position at Experian, Confidential was the Director of Operational Excellence at Confidential Inc. He was responsible for a corporate wide initiative to re-engineer and implement standardized processes, software development, tools, and operational metrics to bring consistency, efficiency, and significant cost savings to business operations. His efforts resulted in a corporate savings of 18% annual revenue.
• At Confidential, Confidential excelled as an Account Executive, Client Services Advisor and Program Director. These roles involved the orchestration of work between clients, vendors, and Confidential resources. He was responsible for delivering infrastructure services to customers in North America for pharmaceutical, state and local governments, banking, and energy industries.

PROFESSIONAL EXPERIENCE:

Director of Corporate Program Management

Confidential Hurst, TX

Responsibilities:

• Results-Focused Leader who offers a background in Multimillion-Dollar PMO Management, Global Operations Management, Program / Portfolio / Project Management, Account Management, Strategic Analysis / Planning, Performance Improvement Management, ITIL, SDLC, Training, Executive Reporting, Customer Service and Best Practice Methodologies.
• Solutions Developer who excels in executive level Strategic and Operational Planning, Team Building, Problem Solving, Resource / People Management, Security Management, Change Management, Profit / Loss, Financial Services, Negotiations, Disaster Planning, Disaster Management and Crisis Management. Has the ability to see the “big picture” within rigorous markets.
• Top Performer who boasts above- average career results and makes sound decisions to reflect positively on operations in alignment with an employer’s vision, value, and goals to achieve a significant competitive advantage to the company.
• Excellent Communicator who develops synergistic relationships with international public- / private-sector officials, executives, stakeholders, project / business teams, vendors, regulatory agencies, and clients; who can lead interdisciplinary teams by example and with integrity; and who serves as a mission-focused collaborator that builds mutually beneficial partnerships. Military trained to have strong communication agility and can tailor a communication approach to the individual, from executive level leadership to the technical engineer.
• Eliminated >$6 million in unnecessary annual costs through process re-engineering, standardized estimation processes for over $410 million of annual project estimates and served as Account Manager of a $50-million IT infrastructure partnership.
• Increased annual account revenue by over $4M while supporting one of the nation’s leading financial services companies Led negotiation team for a $50 million-dollar, multi-year IT services contract.
• Led multiple infrastructure upgrades and data center migrations from $2M to over $30M
• Directed a telecommunications cost allocations organization of 75 international software engineers who were able to leverage telecommunication services to reduce annual corporate expenses by $500 million dollars.
• Interfaced with EVP to establish a $22+ million annual budget and negotiated purchases to reduce costs by 30%.
• Led people management and staff professional development strategies to improve individual and organizational technical skills, enhanced firm’s competitiveness in the consulting market, and maximized the value of services provided to the clients.
• Developed and implemented company wide, “Best in Class” project management, cost estimation, and operational processes to support client projects and operations.

Director of Corporate Program Management Office

Confidential

Responsibilities:

• Directed a team of 2 Project Managers, 6 Sr. Project Managers and 1 Program Manager responsible for over $1.7M of annual billable services
• Served as the CPMO Resource Manager, responsible for maintaining over 90% utilization across the organization
• Calculated and reported weekly billable utilization to Experian senior leadership for planning purposes with the goal of maintaining over 90% utilization to recover staff cost of ownership
• Active member of Experian Community Think Tank to support the global community during COVID19 crisis by identifying community outreach programs that would bring relief from pandemic related financial impact
• Participating member of CPMO Operational Excellence Steering Committee responsible for addressing process development, process improvement and software product implementation to support the CPMO operational goals
• Maintained relationship with five contract vending agencies to ensure consistent support for Program/Project Management demand
• Negotiated rates and terms of contracts with partner agencies to ensure reasonable rates that covered recovery costs to the CPMO

Confidential

Exercise Plans Officer

Responsibilities:

• I was the Exercise Plans Officer for the 321 st CA Brigade. This position is a Program Director role.
• Supervise four other EPOs that support individual battalions.
• Managed multiple civilian vendor suppliers
• Guided brigade staff teams that are responsible for brigade reporting metrics, strategic and operational planning.
• Directed the process development/improvement/implementation and tools development effort to maximize the efficiency of the brigade as it prepares for major training exercises with budgets more than $4M.
• Advised the Brigade Commander and his Command Team in strategic and operational planning, and process design
• Served in a senior position at the United States Embassy as a member of the Security Cooperation Office in the country Military Group and concurrently serving as the Deputy Commander of the 321st Civil Affairs Brigade . Primary responsibilities were to be the senior CA / IO/ MISO planner for the country of Guatemala. Secondary duties were to work with counterparts in the Guatemalan Ministry of Defense to build partner nation capacity in the areas of CA/IO/MISO and guide their efforts to create their own national disaster management and civil affairs strategy and capabilities, process development, design and implementation in order to be self-sufficient effective CA/IO/MISO planners.
• Created and managed the United States Civil Affairs national strategic plan for the country of Guatemala
• Focus the country strategy on gaining access to remote regions of Guatemala that are difficult to access, due to historical friction between local civilians, the Guatemalan military and the host nation central government, by using Humanitarian Assistance, Disaster Planning, Disaster Management, Information Operations and Psychological Operations
• Served as US Embassy Military Group Program Director for humanitarian assistance to the country of Guatemala
• Directed Civil Affairs tactical operations in support of United States Government Counter Terror, Counter Narcotics Trafficking and Counter Human Trafficking efforts valued at over $60 million dollars annual budget
• Reviewed and approved all Information Operations and Psychological Operations messaging and products to ensure they follow the operational boundaries outlined by the United States Department of State and the Partner Nation agreements with the central government of Guatemala valued at over $2 million dollars annual budget
• Guided and mentored the Civil Affairs and MISO Teams in country to ensure they are focusing their attention on effects driven efforts that meet the objectives of U.S. Southern Command and the National Defense Strategy
• Mentored the Guatemalan military to create their own national Civil Affairs strategic plan
• Assist the Guatemalan National Director of Civil Affairs to build their own Civil Affairs tactical capabilities
• Provide guidance with Disaster Planning and Disaster Management operations

Confidential

Director of Operations

Responsibilities:

• Created, implemented, and enhanced business strategies, manages cross-functional actions and initiatives, technology roadmaps and security operations while building top-performing teams, resolving program challenges, advised corporate PMO, analyze qualitative and quantitative metrics data, maximizing budgets, understand company systems, products, processes and strategic initiatives to meet Confidential Inc. changing needs.
• Optimized consistency and efficiency by leading process design / redesign and process implementation efforts in a SaaS Environment
• Managed vendor relationships with multiple IT strategic suppliers
• Direct operations advisor to the COO, CFO, CEO and Executive Leadership Team
• Personally, developed and implemented the standard project management methodology and handbook for the company and integrated the new methodology in the corporate PMO
• Led a cost reduction team that developed a plan to eliminated >$6 million from the annual operating budget

Confidential

Account Executive & PMO Program Director

Responsibilities:

• Strategically steered high-profile accounts & programs (i.e. Honeywell, State of Texas, TXU, & Fiserv) for this global leader in energy consulting, technology, outsourcing, and local professional services to meet client objectives.
• Served as PMO establishing account operational process and identifying metrics, including leading contract management and client relationship with the Procurement Group and audit and contract compliance.
• State of Texas - Senior Program Director tasked with analyzing gaps in communication process and resolving account issues and risks in the program and between competing contractors.
• Resource/People Manager - Led a top-performing team of 40 Business Analyst and Development Testers, including coordination of staff utilization, resource management, staff development, and evaluations.
• Fiserv -Account Executive, focused on providing globally based IT infrastructure program recommendations and advisement, cloud technology implementations, tracking account budgets, resources, profit / loss, and schedules; providing timely reports and financial and schedule forecasts; and working with clients to identify current and / or future technical resource demand and technical staffing solutions. Gained experience with Client DNA, XP2 and Spectrum Fiserv applications while managing the account as a consultant for Confidential .
• Extensive background in Infrastructure and Data Center migrations and upgrades
• PMO Program Director responsible for multiple projects focused on strategic business and organizational objectives for the largest energy retailer in North Texas, including defining and initiating projects; assigning efforts to PMs to oversee costs, schedules, and performance of component projects; and ensuring success.

Confidential

Software Consulting Division

Responsibilities:

• Contributed sharp analytical abilities toward establishing and managing a $22+ million annual division budget that strategically influenced firm’s financial profitability and developed and implemented targeted goals to meet objectives. Played a vital role in directing large-scale multi-division program and portfolio activities, including executing and maintaining program management processes and disciplines for program schedules and quality management, communications, human resource, and change management; cost and procurement management; and risk management.
• Developed the division’s reporting requirements to accurately track financial metrics.
• Reduced unnecessary expenditures by 27% by installing cost-cutting measures.
• Wrote, published, and implemented the company’s project management handbook
• Let multiple Software and Application development projects in support of corporate strategic direction